Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19419362
  
  I am rejecting this response because: I only receive a particle refund. I have not been refunded for the prior authorization payment I was required to make but never received medication from. That total was $31.75. Please refund this amount as well.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/27/2023

  Hi,

  We apologize for this inconvenience. We have refunded all transactions as of 2/27/23.

  Thanks,

  Business Response

  Date: 03/09/2023

  Hi,

  Thank you for letting us know. We have now refunded that transaction as well.

  Thanks,

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022 I signed up for PUSH Health, ***********************, MD. I was charged a monthly membership fee. At that time a prescription was written for ******** after a text chat through the app with the provider. When I needed a refill, pharmacy informed me there was a prior authorization needed. The paperwork had been sent to **************. After 5 weeks of back and forth, the provider states that she returned the **. I was charged for her to complete the PA. My insurance company has no evidence of the PA. The provider stated that we could try an alternative. I paid the upfront fee. One day later she replied and stated that I wasnt eligible for a weight loss med due to my BMI, which was exactly the same as it was when I joined in November. I was taken advantage of. If you reading other complaints you will find additional situations just as mine. The *** would find this program out of compliance with state regulations regarding telehealth as well as the scam.

  Business Response

  Date: 03/01/2023

  Hi,

  We are currently in contact through our customer service team and have reached out to your provider. We hope to find a solution as soon as possible.

  Thanks,

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/10/23 I had an appointment with *********************************, NP at Push Health. Originally I requested a prescription for ******** but my insurance will not cover it because you have to have a diagnosis of diabetes to be prescribed. **************** then charged me another $5 and sent a prescription for Wegovy to my pharmacy. My insurance did not cover only because it is a drug that has to be preauthorized and approved. I have had numerous text message conversations with **************** explaining what is going on with my insurance. She has basically told me lie after lie that she has sent the pre authorization request to my insurance but I called my insurance and she has not sent it over. She basically took my $65 and another $5 and does not want to finish the job so I can get my prescription. I feel like I have been taken advantage of and would love to file a formal complaint with the medical board on her conduct.

  Business Response

  Date: 02/20/2023

  Hi,

  We sincerely apologize for this situation. We have refunded the transaction as of 2/20/23.

  Thanks,

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************* advises me in order for Push Health to send a Prior Authorization to my insurance company, its $50 each prescription. These fees are not made available by the company before you sign up, other wise, I would have not signed up. I pay the $47 on February 8, 2023 so I could get my prescription and I sent them my prescription coverage information she requested. Well Im still waiting and whenever I question anything ********************* MD PA answers annoyed as if I know this process. I asked on February 13, 2023 to check the status. She stated its still waiting determination. It is impossible to get a hold of anybody else besides this doctor. I want a refund for both of my charges.

  Business Response

  Date: 02/24/2023

  Hi,

  We sincerely apologize for this inconvenience.  We have refunded both charges as of 2/24/23.

  Thanks,

• Initial Complaint

  Date:02/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive tried calling and emailing push health for 3 weeks now. No one has answered and the health care provider does not answer. I paid for a prescription twice ***** twice and never received the prescription.I want a refund. And a response to my email or a call back.

  Business Response

  Date: 02/20/2023

  Hi,

  We have been in communication and processed the refunds as of 2/20/23. We apologize for the inconvinience and hope the situation has been handled.

  Thanks,

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************* to respond to my messages.

  Business Response

  Date: 02/23/2023

  Hi,

  We sincerely apologize for this situation. All transactions have been refunded as of 2/21/23.

  Thanks,

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 02/20/2023

  Hi,

  We have had communication with the patient and have refunded the transaction as of 2/14/23.

  Thanks,

• Initial Complaint

  Date:02/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving medication for weight loss through this push health . They tell you that you must wait 24 hours to obtain a refill , its been more than 24 hours. I have messaged my nurse practitioner ******************** no answer . I paid a monthly fee to have access and a response. Absolutely horrible service and I would never recommend them .

  Business Response

  Date: 02/09/2023

  Hi,

  We have reached out from our customer service email. We hope we can efficiently solve the issue.

  Thanks,

• Initial Complaint

  Date:02/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested medication for my diabetes. They prescribed the medication but listed dx as weight loss. The insurance denied the prescription and I reached out to the prescribing physician for a diagnosis correction multiple times with no response. I have been on diabetic meds for many years and have never had an issue with this. I paid the doctor $89 for nothing and no response. This is extremely frustrating and I would like a refund.

  Business Response

  Date: 02/20/2023

  Hi,

  Thank you for letting us know we have issued a refund as of 2/20/23. We sincerely apologize for this inconvinience.

  Thanks,

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment which they charged me almost $70 for. I never talked or met with the doctor. I had a prescription less than 15 minutes but when I went to pick it up, they said that it had to have pre-authorization. I messaged the doctor on the app and he told me that it was gonna be $108 more for pre-authorization and had a sey copy/pasted reply that hes had, so he knew it needed pre-authorization and didnt say anything. This is how these doctors make their money I guess. nowhere does it say that there is a preauthorization charge of $108. Its too bad that these doctors are like this because it seems like its a good application for people needing a prescription.

  Business Response

  Date: 02/15/2023

  Hi,

  The transaction has been refunded as of 2/15/23. We sincerely apologize for the lack of communication.

  Thanks,