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Business Profile

Computer Software Developers

Push Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 231 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 02/15/2023

    Hi,

    All transactions have been refunded as of 2/15/23. We apologize for this inconvenience.

    Thanks,

  • Initial Complaint

    Date:02/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

    Business Response

    Date: 02/06/2023

    Hi,

    We have refunded the transaction. We apologize for the less than adequate service provided.

    Thanks,

  • Initial Complaint

    Date:02/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

    Business Response

    Date: 02/10/2023

    Hi,

    We have refunded the transaction as of 2/10/23.

    Thanks,

  • Initial Complaint

    Date:01/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

    Business Response

    Date: 02/10/2023

    Hi,

    We have emailed the patent in regards to the issue at hand and hope to solve this as quickly and efficiently as we can.

    Thanks,

  • Initial Complaint

    Date:01/26/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Tsumugi ShimadaThank you.

    Business Response

    Date: 02/06/2023

    Hi,

    We have refunded the transaction as of 2/6/22.

    Thanks,

  • Initial Complaint

    Date:01/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***Document Attached***
    Push Health Receipt
    See Attachment/File: PUSHHEALTHRECEIPT.pdfh ********. She refused to help me. (copy of email attached)1/25/2023 I emailed Push Health at *********************************** and called at **************. I called literally all day, never once anyone answered the phone. The automated voice message says, "we are connecting you now" but you do not get connected, it says "all of our reps are busy helping other people now, please leave a message". I rang the number countless times to see if anyone would answer, not once. Nobody answered me email requesting help on pre authorization. Giving clear instructions I received from my insurance company as I did too ********. This is the service I paid for and they have not completed it. If they can not complete this service I want a refund of $64.99.I am utterly infuriate with there service.

    Customer Answer

    Date: 01/28/2023

    "Virtual Consult: You pre-authorized $64.99 for the virtual consultation fees"

    It clearly states pre-authorization as the service I pay for. I never had a virtual consult with anyone. And after messaging ******** on the PushHealth app and sending her 2 years of my medical records she was unsupportive and combative. Typing to me in bold print, which indicates screaming, clearly stated she did not want to do the paperwork.

    Customer Answer

    Date: 01/28/2023

    ***Document Attached***
    This is screen shot of the prescription order sent to my pharamcy, CVS stating it is waiting for the prescriber to pre-authorize it.
    See Attachment/File: CVS.docx

    Customer Answer

    Date: 01/28/2023

    ***Document Attached***
    This is screen shot from when I messaged my insurance asking about coverage on medication, they gave me instructions on pre-authorziation and this is what I told ********. The prescriber assigned to me.
    See Attachment/File: ACCOLADE.docx

    Customer Answer

    Date: 01/30/2023

    ***Document Attached***
    This is a screen shot from my PushHealth profile/chart, showing the prescription order sent in from ******** and than cancelled because she refused to do the virtual consult and pre-authorization.
    See Attachment/File: PUSHHEALTHPrescription.docx

    Customer Answer

    Date: 01/30/2023

    ***Document Attached***
    After a week, this is PUSH HEALTH email reply to my concerns. WHAT? Not a call back to speak with me, but this email is supposed to be them answering my issues. This doesn't offer a solution. Heck, it's not even written in a complete sentence. What country are they outsourcing there employess from.
    See Attachment/File: PUSHHEALTHEMAILREPLY.docx

    Business Response

    Date: 02/06/2023

    Hi,

    We apologize for the less than adequate service. All transactions have either been refunded or voided as of 2/2/23.

    Thanks,

Push Health, Inc. is NOT a BBB Accredited Business.

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