Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After taking $65 of my money and only chatting with me on the platform, the provider claimed they sent a prescription for antibiotics to my pharmacy. 6 hours later, the pharmacy still hadnt even received the prescription. I tried calling push, and after being on hold for 10 minutes, they ended the call. I emailed for help, and the provider merely kept insisting that they had sent the prescription and didnt provide any other assistance. I found many reviews and claims online that this business is fraudulent, so I gave up and ********** elsewhere. But my infection (and immense pain) was delayed hours just for someone to fraudulently take my money. This business should be ashamed.

  Business Response

  Date: 03/03/2023

  Hi,

  We sincerely apologize for the poor experience on the platform. We have refunded the transaction as of 3/3/23.

  Thanks,

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19495863
  
  I am rejecting this response because: The providers service was horrific and I want my money back. 
  
  Sincerely,
  
  ********************* to get the prescription since I ordered it with no luck, This is really starting to seem like a scam. Apparently that trigger her because after she messaged me back PRESCRIPTIONS can only be sent via fax until PUSH HEALTH fixes things It is not a scam. Thats ridiculous I told her Id be filing a dispute with my bank because its more so ridiculous to me that I cant get any real assistance with this prescription she said to me Ok you do that. If you want to be nasty then I dont need to waste my time trying to help you If anything I was frustrated and concerned. Never nasty after thinking Ive been scammed out of the $73.00 I paid. Im upset more than anything but this was a ****** learned. I will never use a service like this one ever again. And I hope that no else receives the type of service I did which lacked compassion or concern. ( I do have screenshots of the entire conversation )

  Business Response

  Date: 03/03/2023

  Hi,

  We have been in contact through our customer service team since this complaint has been filed. If there is still an issue resulting in the need of a refund please contact us again at *******************************

  Please use the same email you filed the complaint with. We'd like to solve the issue as soon as possible.

  Thanks,

  Business Response

  Date: 03/09/2023

  Hi,

  Thank you for letting us know. We have refunded your transaction as of 3/9/23.

  Thanks,

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************ed and JUST SENT IN THE SAME PRESCRIPTION TO MY PHARMACY. Absolutely zero patient concern. If Push Health is inundated with requests then they shouldn't be sending new members to providers until they have caught up with their current members. I was charged $64.99 TWICE for NOTHING. I want these charges refunded.

  Business Response

  Date: 03/09/2023

  Hi,

  We apologize for the poor experience on our platform. We have refunded the charges referenced in your complaint.

  Thanks,

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/16/23 I signed up on Push health platform, I was immediately prompted to pay $89.53 for professional guidance from a medical doctor and then told what prescription they would write me and for the processing of script it was $64.99 (total loss of $******. There was communication throughout the next 2 days and once I asked if prior auth would be completed due to my insurance not covering script, I have not heard back from anyone in over 72 hours. I am asking for a full refund of ****** and feel that they are ripping people off.

  Business Response

  Date: 03/03/2023

  Hi,

  We apologize for the poor experience on our platform. We have refunded both charges as of 3/3/23.

  Thanks,

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************** they forcefully rerouted my request without approval.

  Business Response

  Date: 03/09/2023

  Hi,

  The request mentioned was refunded on 2/24/23. We apologize for the poor service on our platform.

  Thanks,

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I utilized push health and was not sent the prescription i requested and no services were rendered. I have been emailing push health since that day, 2/9/2023, and they refuse to help. Additionally, you are unable to reach anyone via phone. They took over $100 of my money and Id like it refunded due to no services rendered. They refuse to respond to my multiple emails.

  Business Response

  Date: 03/09/2023

  Hi,

  We apologize for the less than adequate service provided. A refund was processed on 2/20/23.

  Thanks,

• Initial Complaint

  Date:02/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the initial fee of 67 dollars. I did not think I would be charged right away. When I realized I was I went to cancel and could not. A provider right away messaged me. I messaged back with concerns and she blocked me. Horrible customer service and the way to treat a patient. I have no way of knowing the answers to my questions that I would have likely moved forward with. Then I get a message from another individual saying I needed to provide ALL of my medical documents and personal information and pay over 500 for a prior auth. I am very upset. And now they have my account information and do not have my permission. I would like an apology and a refund.

  Business Response

  Date: 03/01/2023

  Hi,

  We apologize for the poor experience on our platform. We have refunded the transaction as of 3/1/23.

  Thanks,

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for this service, app is tricky and there is no way you can cancel. Tried to speak with someone there but there is no contact information.

  Business Response

  Date: 02/27/2023

  Hi,

  We have refunded your past transaction. If you have any future questions or concerns you can reach out to us via *******************************

  Thanks,

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tried to get them to change my provider they just ignored me the reason for a change is the new provider they switched me to refused to write my asthma inhaler with a refill I am poor with no insurance 63 using same rx entire life i use on average 2- 3 inhalers in a year first time i used this service my rx had 2 refills when I came back they change my caregiver and she said she could not write a rx in that manner now they wont return my e-mails

  Business Response

  Date: 03/01/2023

  Hi,

  We disconnected you from your new provider on 2/17. If you were unable to find a provider able to prescribe what you need please reach out to *******************************

  Thanks,

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. Very responsive initially but once they charge you, they drop all communication. The provider supposedly sent my prescription to my pharmacy. I wait 2 hours and call to follow up. Pharmacy states they do not have it. I followed the instructions on the email and sent 5 emails, called the customer service number, left a voicemail, and attempted to message the provider on the portal. No response and I had to find somewhere else to get medical care and pay another fee.

  Business Response

  Date: 02/27/2023

  Hi,

  We apologize for the poor experience you had on our platform. The transaction has been cancelled and refunded as of 2/24/23.

  Thanks,