Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/19/2023

  Hi,

  We sincerely apologize for the frustrating experience. We have issued a refund as of 4/19/23.

  Thanks,

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Push Health to get a prescription for Wegova on April 12. Was contacted that night that prescription was sent to my pharmacy and Push Health charged my debit card $194.99. Called pharmacy 4/13 no prescription was ever sent. Emailed Push with issue they said they would re-issue prescription. THis never happened. Since this morning I have contacted them 3 times and have been told same thing. No prescription and they took my money . they will not refund me money or send prescription. I just want my money back.

  Business Response

  Date: 04/19/2023

  Hi,

  We sincerely apologize for the poor service. I see our customer service team has issued you a refund as of 4/14/23. Please let us know if there is any issue regarding the returned funds.

  Thanks,

  Business Response

  Date: 04/19/2023

  Hi,

  We sincerely apologize for the poor service. I see our customer service team has issued you a refund as of 4/14/23. Please let us know if there is any issue regarding the returned funds.

  Thanks,

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/24/2023

  Hi,

  I see our customer service team has contacted you. Please let us know if there is anything we can do to further assist you.

  Thanks,

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was assigned a prescriber. *************. I paid her provider fee of $150. She told me my medicine would be in the $200 range. When I called the pharmacy to pay they said $500! ******* would not respond to me after that. I have been out of medication for over a month and Im out $150. push Health is no help

  Business Response

  Date: 04/19/2023

  Hi,

  We apologize for the frustrating experience on our platform. We have issued a refund as of 4/19/23.

  Thanks,

• Initial Complaint

  Date:04/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************ot the mounjaro. if so a appeal is useless. instead of pay $50 for an appeal that will also be denied you would just pay the $50 to change the ** and another $50 for another prior auth I will not be paying any more money for another script and prior auth, its just turning into a nickel and dime thing and sounding like scam as to how much money they can get from you.

  Business Response

  Date: 04/18/2023

  Hi,

  We apologize for this frustrating experience on our platform. We have issued a refund as of 4/18/23. Please email us at help@pushhealth if you have future questions/concerns.

  Thanks,

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a blood pressure medication on Wed, April 5, 2023 and paid $109.99. According to their site, online prescriptions are sent in ***** hours. Well, it is now Sat, April 8, 2023 and not a word from Push Health. I am completely out of medication, so understandably, I'm worried and in a rush for my prescription to be sent to my local pharmacy. I simply want a refund and I will not use Push Health anymore.

  Business Response

  Date: 04/17/2023

  Hi,

  We apologize for the disappointing experience on our platform. The transaction was voided so the funds should return to your account. Please let us know if you have any questions or concerns.

  Thanks,

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Push Health on April 3rd to get a prescription using their service. They promptly charged me $65 and connected me to a provider. I explicitly told the provider in my messages that I need a prior authorization for my insurance to approve it. They didn't mention anything about it or whether or not they could do the PA. The provider wrote the prescription for me and sent it to my pharmacy in less than a couple hours. Of course, it wasn't approved because I needed the PA. The pharmacy and my insurance company BOTH reached out to the provider for a PA form that same day, but got no response. I personally also reached out to the provider 3 separate times to inquire about getting a prior authorization, but they never responded to me. I asked Push Health customer service about my issue, and they said that they actually do not provide PAs but some providers do if you pay an EXTRA CHARGE. They also wanted me to message the providers individually to see if they can do a PA. That's ironic, since my message to my first provider that I needed a PA was flat out ignored. I have no way of messaging a new provider unless I now pay another $90. No where on the website does it say that they don't do PAs unless you pay more. Their website actually doesn't mention PAs at all. I have paid $65 for a prescription I cannot use, and I've been told to pay $90 more to shop around for providers who might be able to help me for yet an ADDITIONAL charge on top of what I have already paid. Push Health **************** has also stopped responding to my messages after I asked for a refund. I have asked multiple times and have not received a response.Their website is misleading, and the way that they inform you of their limitations on service only after you paid is predatory.

  Business Response

  Date: 04/18/2023

  Hi,

  We sincerely apologize for the frustrating experience on our platform. I see that our customer service team has issued a refund. We hope that all is well and you have a wonderful day.

  Thanks,

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 4/4/2023 I paid push health ~$65 for a "health consultation" which they claim resulted in a prescription. The consultation consisted of a single question no response after I answered. They claimed to approve a prescription, but the pharmacy never received it.I can not get a response from Push health. They took my money, provided no service, and disappeared when I tried to resolve the issue.After they took my money, it was revealed to me that if they had provided a prescription, it would have only been for one week, forcing me to pay $75 the next week to request a new, which does not include the price of either dose.This company is a complete scam.

  Business Response

  Date: 04/14/2023

  Hi,

  We sincerely apologize for the frustrating experience on our platform. We have issued a full refund as of 4/14/23.

  Thanks,

• Initial Complaint

  Date:04/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21st, I paid ***** for a weight loss RX. ************************************ contacted me and wrote a RX for Monjauro which is only dispensed for people with type 2 diabetes. My insurance denied it and so did 3 other pharmacies, I told her she should not be writing prescriptions for RX,s that cannot be filled. Push Health makes it impossible to cancel your subscription. I am unsatisfied with Push Health services.

  Business Response

  Date: 04/12/2023

  Hi,

  We sincerely apologize for the poor experience on our platform. We have issued a full refund for the prescription. If you would like us to disable your account please contact us at ******************************* .

  Thanks,

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/10/2023

  Hi,

  I see our customer service team has issued a refund. Please let us know if there is any further issue or concern.

  Thanks,