Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed into the app and signed up for everything. They charged me $65 and told me they sent a prescription to my desired pharmacy. I have called my pharmacy multiple times and they do not have anything from them. The company has stopped all communication with me after they took the money. I need a full refund immediately. If they do not I will be forced to file charges against them.

  Business Response

  Date: 05/08/2023

  Hi,

  We apologize for the poor experience on our platform. We have issued a refund as of 5/8/23.

  Thanks,

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Push Health for their advertised online prescription. After paying the $64.99 and going through the question and answer portion via the online messaging, I was told that a prescription was sent to my pharmacy. This did not happen and not only did the prescription not get sent but when I messaged about the prescription not being sent, I was told that a message was left by the physician to the pharmacy and it might take a while to be received. I went to the pharmacy and was told that messages are not possible and therefore not part of the procedure for getting/receiving prescriptions

  Business Response

  Date: 05/08/2023

  Hi,

  We apologize for the less than adequate service provided on our platform. We have offered a full refund as of 5/8/23.

  Thanks,

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told the doctor which was more of an automated conversation that my insurance would not pay for my prescription. I wanted to discuss other pharmacies options but had no response then they submitted a prescription and of course it was rejected. They are using an automated doctor and charging knowing people will not get prescriptions and charging a hefty fee for nothing. The sight offers NO communication or customer service or means for dispute.

  Business Response

  Date: 05/08/2023

  Hi,

  We apologize for the poor experience on our platform. We have issued a full refund as of 5/8/23.

  Thanks,

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Push Health this evening. I paid the $64.99 for a virtual consultation fee. However, I never received a virtual consultation. What I did receive was a $900 prescription sent to my pharmacy within minutes. None of my medical history was reviewed and I was never able to talk to a provider. Im uncomfortable with the level of care provided, especially since the prescription provided to me was an injectable and I dont know how, nor do I want to, to inject myself with medication. This may work for some people but I was never able to a doctor about what I have or havent tried or discuss any concerns. I feel very scammed and want a refund but there is NO contact information listed anywhere (though the FAQs say you can request a refund before filling your prescription but NO information on how to do so).

  Business Response

  Date: 05/03/2023

  Hi,

  We apologize for the less than adequate service on our platform. We have issued a refund for the mentioned consultation. For future reference please contact pushhealth.com .

  Thanks,

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19989649
  
  I am rejecting this response because: After I was notified I would be given a refund for original $165  amount for a product I never received, I waited and checked my acct and to my dismay I was actually charged another $165 ($330 total). No refund but a double charge.  I also unexpectedly received what was originally paid for $165, but I did not authorize a second charge and never had that discussion with anyone. So I will be filing an affidavit with my bank for a refund in one week for the second $165 fee that was taken out of my acct May 3, 2023 if that money is not refunded and I will provide pdf of transaction if necessary next week as well when I drive to the bank to sign papers. 
   I have been forced to cancel my card so that is always a blast! 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/03/2023

  Hi,

  We apologize for the less than adequate experience on our platform. We have issued a refund for the mentioned transaction.

  Thanks,

  Business Response

  Date: 05/08/2023

  Hi,

  I assure you we have refunded the mentioned transaction. What you are likely seeing is the statement reflecting the amount charged back to your account. To further discuss this issue please email us at ******************************* .

  Thanks,

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************** of Push Health failed to send in the prior authorization paper requested on 4/1/23 that she said she would complete on 4/2/23. She played like she was dumb and couldn't find the ** paperwork which I attached to the message center of push health. I have messaged her several time since then and she keeps coming up with excuses for not completing the prior authorization paperwork that I had already filled out for her. She failed to respond in a timely manner and she neglects her patients. I want my money back for each prescription that she wrote in negligence of *****, *****, *****, and *****. I also want her removed from push health.

  Business Response

  Date: 05/03/2023

  Hi,

  Thank you for informing us of this situation. We have issued a refund for the mentioned transactions and will investigate the situation further.

  Thanks,

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told the app what I wanted which was a prescription for mounjaro to help me lose weight. The script was approved for one month and I was told after one month to contact them again to tell them if I wanted to stay on the dosage or move. It was never mentioned that each time (which would be monthly) I would be charged an additional $94.99 for each request, besides the $64.99 for the *************. It didn't matter anyway because the prescription was not submitted correctly and the pharmacy would not fill it. I contacted the site and the provider multiple times and got no response. So for my $64.99 I got NOTHING. I want my money back.

  Business Response

  Date: 05/03/2023

  Hi,

  We apologize for the misunderstanding and the overall frustrating experience on our platform. We have issued a full refund as of 5/3/23.

  Thanks,

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first contacted Push Health on 4/16/23 and paid them $64.99 for them to give me a prescription for Ozempic. They sent an eFax prescription to my insurance company. On 4/17/23, the insurance company called the "doctor" and left a message requesting additional information because this medication requires "pre-authorization." The "doctor" refused to respond to the insurance company's request, so the prescription was cancelled and I received NOTHING for the $64.99 I paid.The "doctor" then told me to go to her BIO on the Push Health website for alternatives which basically entail purchasing bootleg prescriptions from unknown "compounding" pharmacies in New York, ******* or *********. Pharmacies that aren't "allowed" to ship drugs to **, so why would I trust them to ship legitimate medications to me?Per the "doctor's" ****** researched these pharmacies on my own. They are not affiliated with PushHealth. I am affiliated with these pharmacies.?Providers received an email from customer service stating they are no longer transferring prescriptions to any ****** Pharmacy at this time. ?There is a pharmacy in **********, ** that has Semaglutide for $275 for a 5ml vial. It isn't a auto injector so you would have to drawl up the medication on your own but the pharmacy will tell you how to do it. The 5ml vial will last you about 10 weeks for the initial doses. The medication is compounded by the pharmacy. Submit a new prescription request for Semaglutide. Let me know it's for the pharmacy in **********. Update...starting 4/17 they will not be able to ship to ** or ** due their states rules.Semaglutide 5mg/5ml is $275 Semaglutide ****mg weekly 4 weeks, then 0.5mg x 4 weeks then 1mg maintenance dose.Maintenance is 1mg for 5 weeks is $275.There is a pharmacy is ** that has Semaglutide/B12 compounded 4 prefilled syringes with each dose starting from ****mg to 2.4mg. $125 for any dose monthly.?Tirzepatide/B12 compounded 4 prefilled syringes with each dose starting from 2.5mg to 15mg. $325 for any dose monthly.Let me know it's for the pharmacy in **. They do not ship to **.There is a pharmacy in ********* that has Tirzepatide/B6 (Mounjaro) compounded. The monthly doses....2.5mg $150, 5mg $200, 7.5mg $250, 10mg $300, 12.5mg $350, 15mg $400. Let me know it's for the pharmacy in **. They do not ship to CA.**** All pharmacies can ship the medications to you.

  Business Response

  Date: 05/03/2023

  Hi,

  We apologize for the frustrating experience on our platform. We have issued a full refund. Please email ** if there is any issue receiving your funds at ******************************* .

  Thanks,

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19956894
  
  I am rejecting this response because:

  I have simply asked for a phone call from the business. I have not been contacted by phone. Instead, I have heard from the same provider who is now asking me to pay another $69 for the same prescription. I have already paid $138 for the same prescription (2x @ $68). I do not think it is acceptable for companies to have absolutely no way to contact them. Every time you call Push, you receive an automated message telling you to leave a message and that they will call you back. Except no one calls you back. This could have been resolved long ago with a simple phone call. There is no recourse for customers when there is no way to contact a business or to speak with an actual human. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 04/27/2023

  Hi,

  We are sorry to hear of this frustrating experience. We have set you up to match with the next available healthcare provider licensed in your state. Please email us at ******************************* if you need further assistance.

  Thanks,

  Business Response

  Date: 05/12/2023

  Hi,

  Unfortunately, due to a high volume of customer service requests, we are only able to reach out via email at this moment. We apologize for this inconvenience. As previously stated you can reach out to ** at ******************************* and we will happily assist you with any provider/medication issues.

  Thanks,

• Initial Complaint

  Date:04/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im really not sure whats going on with this company. I had been working with them for 2 months and everything was fine when I went to fill my 3 months I had a response that prescription cancelled I txt them relentlessly with no response. This is so frustrating

  Business Response

  Date: 04/27/2023

  Hi,

  I see we have been in contact through our customer service team. Please email us if you have further issue or concern.

  Thanks,