Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the original $64.99 for a consult with the physician. Over text I was told the prescription was sent in. My insurance does not cover what was sent in and what I requested on the original intake was ignored. The provider then said he could send in what I needed to a compounding pharmacy for $165.50 but I had to pay upfront. I made the payment in the provider still sent in the incorrect prescription. When I requested a refund, the provider said to contact push. I contacted push, and they told me they could not provide a refund. Push and the provider have accepted $230 and I have yet to speak to a human or receive a prescription. The company is a scam!

  Business Response

  Date: 06/03/2023

  Hi,

  I see we have contacted you through our customer service team. Please reach back out if there is more we can do to assist.

  Thanks,

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was looking to get help with weight loss the Dr asked 2-3 questions via their messaging app never spoke on the phone or by any other means was charged $69.99. The Dr sent over a prescription for mounjaro my insurance denied it saying needs pre authorization. So I messaged the Dr back and have not heard anything back. Nothing but a scam Dr ***** ask for any blood work to be drawn.

  Business Response

  Date: 05/31/2023

  Hi,

  We apologize for this inconvenience. We have issued as refund as of 5/31/23.

  Thanks,

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20085747
  
  I am rejecting this response because: I see a lot of the exact same complaints from this company, excepting money from patients knowing knowing insurance will deny this medication, Ozempic/Wegovy. If the medication is denied by insurance, patients need to be reimbursed.
  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 05/23/2023

  Hi,

  We understand the frustration and will discuss this matter as a team. If there is a prescription you were not able to receive please let us know so we can assist.

  Thanks,

  Business Response

  Date: 06/03/2023

  Hi,

  In our history of complaints we are always willing to refund when a patient has not received their medication. We'd love to assist with any charge you would like a refund on but we will first need a prescription number or the date it was charged.

• Initial Complaint

  Date:05/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/18/2023

  Hi,

  We have reached out through our customer service email. Please get back to us when you can so we can further assist! If you can not find our email feel free to email ** at ******************************* .

  Thanks,

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request on 5/6/23 for Ozempic and was approved. Push Health charged me for $64.99. The pharmacy did not receive the rX, so I emailed back in stating it hadn't been received. They said they would re e-fax it in. Several days later, I inquired again because it still hadn't been received. I asked the provider ("Dr." ************************ if she could maybe try a different pharmacy. She then (supposedly) sent it to another pharmacy on 5/13 and charged me $89.99 (w/out permission), and that, too, was never received.

  Business Response

  Date: 06/14/2023

  Hi,

  I see the transactions have been disputed leading to a return of funds. Please respond to this complaint if you are in need of any further assistance.

  Thanks,

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The provided suggested a compounded form of my medication from a pharmacy that would overnight it. I paid the provider a fee of $165.50 and then the pharmacy fee of $275. After paying for the medication I was told it wouldnt ship for two weeks. After two weeks I was told it might take another two weeks. I messaged the provider stating I used the pharmacy she recommended and Im coming up on a month with no medication.. and havent heard anything back from her. I would like a refund of the $165.50 because I cant get the medication she prescribed.

  Business Response

  Date: 05/12/2023

  Hi,

  We apologize for this frustrating experience. We have issued a refund as of 5/12/23.

  Thanks,

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid an initial consultation fee to meet with RN consultation and paid for (2) separate scripts which she stated were sent and after calling the pharmacy relentlessly they never received them. I had to go through another online telehealth paying additional fees to get the medicine needed meanwhile I laid out a considerable amount of money for a consult and scripts that I never got.

  Business Response

  Date: 05/10/2023

  Hi,

  We apologize for the poor experience on our platform. We see the charges have been disputed and refunded. Please contact us at ******************************* if you have any future questions/concerns.

  Thanks,

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found the Push Health website and signed up for an appointment and paid the $64.99 to agree to a consultation with a healthcare provider. I wanted to discuss weight loss goals and health problems. I do not see how this company can pass for telehealth when it does not do any kind of assessment on patients via telephone or video consult. I was asked a question, was pushed to order expensive compounding medications. I declined and asked for standard medication. The medicine was sent over to my pharmacy, and I was told that if I wanted a Prior Authorization that it would be an additional fee of $65. I asked some follow up questions because the pricing structure of this program was never outlined to me. Then a nurse told me that the doctor is unable to fill out any forms related to insurance, which I assume is the PA. I can't afford a medication that costs $1,600. Which is probably the whole goal, since the nurse then tried to push me towards the compound medications since they were "cheaper." This is not safe or a respectable company.

  Business Response

  Date: 05/12/2023

  Hi,

  We apologize for this unfortunate experience on our platform. I see that the transaction was refunded on 5/4/23. If there are any issues retrieving your funds please contact us at ******************************* .

  Thanks,