Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Experian Consumer Services has 28 locations, listed below.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  FreeCreditReport.com

  PO Box 91119 Seattle, WA 98111

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  Experian

  1100 NW Loop 410 San Antonio, TX 78213-2263

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  Experian Consumer Services

  null Colton, CA 92324

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  Experian Consumer Services

  PO Box 1240 Allen, TX 75013

Review Details

• Review fromCatherine L

  Date: 05/22/2025

  Ive been trying to get a live person on the phone for two hours and it refuses to transfer me, the automated system. It can only transfer under certain reasons. Im trying to cancel a membership. This has been the most frustrating experience of my entire life and I am 52 years old. Stay away from these moneygrubbing a******* cause youre just buying them another beach house.

• Review fromAlina M

  Date: 05/15/2025

  I was charged ***** this morning and have spent 30 minutes trying to get a human being on the phone but the ** automated line keeps me going in circles. I have a free account so why when I liged into that account after about a year now I get charged. By this business own automotive line they dont have my card information? Well my bank account tells me different. How difficult it is to speak to a human and the run arounds when it comes to peoples money is SHADY business and I believe this company is unprofessional with integrity but dedicated to SHADY unethical business practices. I WOULD NOT RECOMMEND. The BBB and American federal Government needs to BANNED THIS BUSINESS. If you can not keep your own files correct and you rip people off why would I trust you will such vital information.

  Experian Consumer Services

  Date: 05/19/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. Our records indicate that you upgrade to IdentityWorksSM on May 7, 2025, followed by a request to cancel the membership on May 15, 2025. Customer satisfaction is our priority. As a courtesy, we issued a refund of $24.99 on May 19, 2025. Please allow 3 - 5 business days for these funds to process in your credit card account. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.

• Review fromMicaela W

  Date: 05/14/2025

  Horrendous experiences with Experian. It is phenomenally frustrating to be forced to work with them because they are a credit bureau when they make it virtually impossible to get through to a human being on their automated phone system. Someone hacked into my online Experian account and changed my password and changed the phone number and email to ones that are not mine. Obviously I cannot fix this online, since I cannot access my account. I've wasted HOURS trying to fix this by calling them. I've been bounced around to different departments, given an escalation ticket number that I was later told didn't exist, and every time I called I had to fight like h*** with their automated phone system. I was booted out of it multiple times and never really figured out exactly what combination of things to say to actually get through to a human. Multiple times I finally got through to a human, was told I was being transferred to someone who could help, and was kicked back out into the automated phone system and had to fight to talk to someone again. My issue is still unresolved after a month, and Experian has never bothered to reach out to me with updates. Disgustingly bad customer **********************.

  Experian Consumer Services

  Date: 05/15/2025

  Thank you for bringing up your concerns regarding Experian(R). We appreciate your feedback and have noted your concerns. There is no Experian membership for you showing on our **************************** website. We recently updated our processes for administering security freezes. To add or remove a security freeze online, a consumer must visit ***************************************************************. Existing Experian members will be prompted to sign into their membership. Non-members will be prompted to create a free membership in Experian CreditWorksSM Basic or an Experian Service Account. ************************************************** Basic is a free product that provides consumers access to their Experian credit report and FICO(R) Score daily, along with monitoring alerts that are updated daily. In contrast, an Experian Service Account does not involve enrollment in a membership. It is an online portal through which consumers may log in to manage a security freeze, submit disputes, and review dispute results. If consumers cannot or choose not to access our online services, they can contact us by phone *************) or by mail (ECA, ****************************).

  Micaela W

  Date: 05/20/2025

  Experian, my dude. Brah. Friend. Pal. I have only ever had a free membership. I went to the same online portal login page I always go to. My password did not work. Trying to reset it did not work. I called and when I finally got through to a human (incredibly difficult, time consuming, and frustrating literally every single time), I was told that there was a phone number and email on my Basic membership free account that were not mine. See the rest of my comment for the rest of the issues I had in trying to fix this. I finally got through to someone who told me there was an internal error in the Experian system that was not allowing me to login, reset my password, or create a new account (all of these things I attempted to do while I was on the phone with the one person I talked to who was actually helpful). He said he'd create a ticket to fully delete my account so I could register anew. So if there's no membership showing for me now, that's great. However that doesn't fix the fact that your automated phone system is terrible and I've had to waste hours on this issue. Look at all the other one star reviews on here. If I never have to call or deal with Experian again, it will be too soon. Thanks for noting my concerns though.

• Review fromFRANK C

  Date: 05/06/2025

  Experian's website is very poorly designed and maintained. Everytime I try to sign on, it wants a code but the site NEVER actually sends it to my phone. This issue was happening last fall and they STILL have not corrected the problem. Unlike Transunion or equifax where you can easily access your account, with **********************, you have to call them.Ridiculous, incompetent and unprofessional.

  Experian Consumer Services

  Date: 05/07/2025

  Thank you for bringing up your concerns regarding Experian(R). We appreciate your feedback and have noted your concerns. There is no Experian membership for you showing on our **************************** website. We recently updated our processes for administering security freezes. To add or remove a security freeze online, a consumer must visit ***************************************************************. Existing Experian members will be prompted to sign into their membership. Non-members will be prompted to create a free membership in Experian CreditWorksSM Basic or an Experian Service Account. ************************************************** Basic is a free product that provides consumers access to their Experian credit report and FICO(R) Score daily, along with monitoring alerts that are updated daily. In contrast, an Experian Service Account does not involve enrollment in a membership. It is an online portal through which consumers may log in to manage a security freeze, submit disputes, and review dispute results. If consumers cannot or choose not to access our online services, they can contact us by phone *************) or by mail (ECA, ****************************).

  FRANK C

  Date: 05/12/2025

  As usual, none of the solutions you offer work. Experian website says it is sending a verification code and doesn't. Nothing can be accomplished by calling Experian either.I experienced the same last year when I froze my **********'s obvious that Experian is doing this on purpose.I was able to unfreeze my account in 2 or three minutes with Transunion.The only way to get your account frozen or unfrozen with Experian involves mailing a *********'s as if you people are still operating like it's the year 1975.

• Review fromSabine M

  Date: 05/05/2025

  Horrible experience. Membership deparent kept pawning me off to other deparents; just to be transferred back to membership's incompetent AI -bot. It also kept providing me w/ the website to login. It couldn't comprehend the fact: I was trying to CREATE A PROFILE, therefore I was not a member. Waste a whole hour just for the system to hang up on me.#DISGUSTED

  Experian Consumer Services

  Date: 05/07/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R). Experian prides itself on providing an excellent customer experience and vigilantly strives to provide the highest standards of customer care and satisfaction. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you that we will give serious consideration to the issues you presented to us. It is through information provided by customers like you that we can improve our products and memberships.

• Review fromAndrew S

  Date: 05/01/2025

  I would like to know why Experian is actively lying to the public by means of their website. I have been trying to deal with some very serious account issues over the past month. According to their website, as of today May 1, 2025, Experians customer ********************** hours on weekdays are stated to be 8 AM-8 PM CST. At 7:20 PM central standard time today, I attempted to call customer ********************** at this company and the automated system told me that unfortunately you have reached at a time where our live agent service is closed please call back during normal business hours. This is unacceptable and I can only imagine how many man-hours this company has wasted due to their negligence, sloth, frivolity, and disrespect to the public. They need to verify whether the website reflects reality and either correct it immediately or correct their business practices to reflect it. Otherwise, I am sure they are asking for fraud lawsuits from people far less patient than am I, who would like to look into what Experian seeks to gain from lying to the public on such a small matter and from conspiring to violate customers civil and other rights under the Fair Credit Reporting Act of 1970.

  Experian Consumer Services

  Date: 05/05/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R). Experian prides itself on providing an excellent customer experience and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative left a voicemail requesting to reach you at 1:00 PM. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you that we will give serious consideration to the issues you presented to us. It is through information provided by customers like you that we can improve our products and memberships.

• Review fromMelissa H

  Date: 04/29/2025

  Don't sign up for trial. They make it impossible to cancel. If you forget before end of trial then you have to pay to cancel your membership. Bad business!

  Experian Consumer Services

  Date: 05/02/2025

  Thank you for bringing your concerns to our attention regarding Experian(R) CreditWorksSM. We appreciate your feedback and have noted your concerns. Although the fees were billed in accordance with the terms and conditions of the membership, in the interest of customer ********************** and goodwill, we have issued a refund to the credit card on file in the amount of $26.83, on May 2, 2025. Please allow 3-5 business days for these funds to process to your credit card account. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.

• Review fromChristine J

  Date: 04/21/2025

  After applying for a refinance with my mortgage lender, I started to receive hundreds (not exaggerating) of soliciting phone calls from multiple entities that had my name, phone number, and knew about my recent inquiry to refinance. These unwanted calls came in nearly every minute. I reached out to my lender to see why I was getting all these calls and he told me about something called trigger leads. The credit bureau (Experian) sold my person information to multiple entities without my consent. Even one of the lenders that called me confirmed this. This is unethical and should be illegal!!!!! Ive never been harassed from phone calls like this- Its enough for me to come here and leave a review to raise awareness to this level of corruption. Selling my personal information without my consent is criminal. Experian is a scam and they are getting away with it.

  Experian Consumer Services

  Date: 04/23/2025

  Your concerns are very important to us. It is important to note that Experian does not place or direct solicitation phone calls to consumers, nor do we grant or deny credit. Each credit grantor makes such decisions based on its own guidelines. Consumer credit reporting agencies only store information from credit grantors and information contained in public records and supply this information to other creditors.All national consumer credit reporting agencies provide names and addresses to companies that send offers of credit or insurance for which you may ********** have your name removed from the prescreened lists of the national consumer credit reporting agencies, call 1-888-5OPTOUT ***************). Consumers who have previously exercised their right to opt-out may have their names re-added to prescreen lists upon request by calling 1-888-5OPTOUT ***************) and selecting the option for opting in.Some marketers and individual reference services share names and addresses with companies that send catalogs or other mailings that may interest you or help others locate you.If you would like to remove your name from future lists, then send your full name and address to:Direct ********************* Mail Preference Service *************************** Experian ATTN: Consumer Services Department **************************** For additional assistance, you may call the toll-free telephone number provided on your personal credit report obtained directly from Experian, or write to Experian at ****************************. For more information regarding your credit and frequently asked questions, you may visit ********************************************************************* hope this information is helpful when considering this matter.

• Review fromRichard O

  Date: 04/18/2025

  if i could give zero stars, i would. As a regular citizen, it is impossible to get an actual person on the phone without some type of "hack" that you have to search for online. And even then, the person you do get on the phone re-directs you BACK to the automated phone line. There's an error with my account preventing companies from accessing my account, and I don't have a way to get in touch with a real person to fix this issue. I know the company does this intentionally, and it is an evil practice. They want you to give up, so they hire less customer ********************** representatives, so they keep more money without actually providing an actual service.

  Experian Consumer Services

  Date: 04/23/2025

  Thank you for bringing your concerns to our attention regarding Experian(R) CreditWorksSM. We appreciate your feedback and have noted your concerns. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.

• Review fromKendra C

  Date: 04/17/2025

  I've been trying to speak to someone at Experian actively for over a week. I cannot get past the automated system. This is by far one of the most horrible customer experiences I have ever had! I'm trying to reset my PIN number. Each time I call the automated system, it only provides options and then ends the call. Experian's customer ********************** needs to be investigated!

  Experian Consumer Services

  Date: 04/23/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. We show that the issue appears resolved when you logged in last successfully on April 21, 2025. If you are still in need of help regarding this issue, please reach back out to us. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your concern to your expectations.