Reviews

Review Details

• Review fromTiffany G

  Date: 08/01/2023

  Signed up for billing services with this company. Was not able to download the software used for billing. Canceled contract, sent a $2000 invoice . Called for clarity accused by loyalty department of lying. Terrible customer service and out to cheat customers to buy anything this company sells

• Review fromMartin M

  Date: 07/20/2023

  I have a great meting with ************** going over the website and see what changes we can do to make it better for more traffic in the website and he has great recommendations, we both come to an agreement and what to do at this time and go from there is was a very pleasant meting.

• Review fromJennifer E

  Date: 07/13/2023

  Kareo was recommended by a colleague. I decided to give it a try. I should have requested a demo first. The representative was very convincing and I decided to pay for service. I viewed the *** and the contents does not align with my current business. I attempted to cancel the same day but the representative waited until the next day to respond and provide information to cancel service. I was told that since I signed a contract for one day that I am responsible for paying $1,044 to terminate contract. I had to pay it to get rid of this awful company. Please do you research before signing up with this company. This is extortion to have to pay $1,044 for one day of service.

• Review fromRolandine V

  Date: 07/07/2023

  I started using Tebra in 2020 when it was Kareo. As a single provider telehealth urgent care practice, Tebra is a great fit! The *** is easy to use for my patients and myself. If I had any questions or needed any clarification about billing, ***, etc. Tebra staff was accessible and patiently answered my questions. It is always a pleasure to speak with Tebra staff. They are so pleasant and always show that they are invested in seeing my practice succeed. I have and will continue to recommend Tebra to any and everyone.

• Review fromKathryn W

  Date: 06/21/2023

  I will never recommend Kareo. I am start-up, single-practitioner. I did not want to sign up for a year commitment and my sales representative lied to me saying I could have a 4 month trial period. I tried to deactivate my account within that 4 month period andheard nothing back from the company...that was two months ago. I wrote multiple times, to multiple departments. I now have cancelled all furture payments through my bank.

• Review fromBrandie A

  Date: 05/25/2023

  This company has been a thorn in my side since day one. I have been trying to close charts for 3 months and still can not get this completed with this company- They are opening up identify theft and medical patient privacy issues and breaking HIPPA laws by not helping with this MAJOR issue. They lied about how great their program is, they told me information and showed me examples that all seemed great for my needs but then they have prevented me from having the security and customer service that was promised. When I contacted the help desk they never replied but send me a surveys the next day asking to identify the great service I had received five separate times, when completing it negatively I still did not get a call or email to assist me. i used their help page and it never answered the problem and i called to get this corrected and 3 days later got an email telling me sorry there was nothing that could done. DO not sign up with this company it has been a headache and continues to be i have contacted a lawyer to get assistance with this terrible company and program. Please don't use them go check out *********** they are a life saver.

• Review fromliliya f

  Date: 05/17/2023

  Stay away from this company!!!!! Last year on 5/4/2022 spoke to *******. We opened acct. It didn't work out for **. In July of 2022 ******* informed ** that acct is closed, and we will get reimbursed from 5/4/2022. We were continued to charge $780/month for 14 months.I called on 5/8/23 spoke to ****. He agreed that there was no reason to charge ** all this time.I called 5/15/23, spoke to ******, he said that nothing has been done.5/17/23, spoke to ******, he said that in order for ** to get money back, I need to make appt with *****. Why on earth would I need to do that??Finally spoke to ****, he promised to get in touch with *****. I didn't plan to write bad review, thinking that issue would be resolved peacefully. This company "forced" me to write my experience with them. If the issue is resolved, I will take this down.

• Review fromCrystal T

  Date: 04/04/2023

  I was contacted by Kareo when looking for a software company for my new business. The sales person contacted me showed me the demo and when I told him I wanted to wait before signing up for their services he offered me a two month free trial period during which I would not be billed, invoiced or charged. I asked him before signing up what happens after the two months if I still do not have clients he said at that time I could discuss my options with my onboarding coach which meant I could cancel or choose a cheaper plan because I told him I did not want to pay $100 monthly at that time for a subscription with no clients. He said no they had a cheaper plan, I could cancel it would be no problem. That was a lie come to find out he had locked me into a one year contract that I have been unable to get out of. I have tried to contact a supervisor with billing but no one is ever available by phone they have to return my call or put in a ticket to which I never get a response. The Product support specialist agreed to do an early termination settlement but then the senior Accounts ************************ agent said I owed the early termination fee in addition to two months fee's which is not what Product Support Specialist agreed upon in her email. It's as if you are dealing with multiple people instead of one head manager/supervisor and no one knows what the other is doing or has promised. The fine print in their contract says "during the free trial you will not be billed, charged or invoiced" which they did so isn't that a breach of contract? I just want them to stop billing me and trying to charge my credit card daily. I get multiple emails a day about this account but I can't get a person, one person to get this rectified. I would not recommend this company to anyone.

• Review fromMichael R

  Date: 02/17/2023

  The worst experience ever! They have the best sales team and the best billing department but unfortunately nothing in between. The website developer and the website manager are simply careless. I signed up with patientPop four months ago. They were not able to finish their part as they promised, mostly because they dont care/incompetent. They have your account number to charge you 30 days after you signed up! Stay away!!

• Review fromAlisha H

  Date: 01/24/2023

  I came to using Kaero in October of 2022 with the company I now work for. I have been in the medical field for many years and delt with other EMR systems from my previous employer. However, I did read over the other reviews and noticed that my current employer did have some of the same issues, but we have since had them resolved. My current employer has only been with them for about a year, and she loves the system. I had to learn the system and I have had nothing but excellent customer service since I started in October. Every time I call, I am treated with respect, and I have always felt that the person I am speaking with is there to help. I have called on a few occasions and the representatives weren't sure how to help me, but they were able to find someone that could and as a beginner to a new EMR system I really appreciate them taking the time to do that. I understand all EMR systems have an upside and a downside, but overall, I am currently satisfied with this company.