Reviews

Review Details

• Review fromKate S

  Date: 09/27/2023

  They make a poorly performing product with no efforts to improve it despite being made aware of the issues. My small business depends on it. I have not received any responses to or feedback from concerns I have voiced with them. I did, however, receive sales calls, so clearly they know how to get ahold of me.

• Review fromTimothy B

  Date: 09/25/2023

  Kareo EHR was marginal at best, but now that Tebra has taken over, it s HORRIBLE. Patient notes are disappearing, system messages are disappearing, the the system goes down so often, we are on the verge on having to go back to paper charts as a backup. We in the process of switching to another EHR company, and that can't happen fast enough for me! Their customer "service" is ridiculous. The people who take calls are absolutely clueless, and they just say they're "working on the problem." Save yourself a permanent migraine and use ANY other EHR than Kareo/Tebra!

• Review fromSoumaya B

  Date: 09/19/2023

  Beware of this FRAUDULENT and UNETHICAL company. I am a physician who attempted to use Tebra for my telehealth company. Their completely untrained sales people and customer service people guaranteed me a list of services that they in fact did not offer. I have emails and recorded phone calls that prove this. I attempted to cancel their services but they wanted a little less than 4k for this, even accusing me of trying to get out of paying my bill. Except for the one rude customer service rep, all were pleasant. Their pleasant tones make you believe in their professionalism. I called my bank and CHASE bank deemed them to be fraudulent and blocked their access to my account, even refunding me every *****. I filed an official complaint and finally someone called me back and did me a "favor" by reducing my "early termination fee" from **** dollars to **** dollars, threatening to send me to collections. I also have an invoice that details that no services were rendered and I was only charged a termination fee. I have never seen a single patient with Tebra. Not one. I paid them their money as I did not want to waste anymore time with these thieves but reading these complaints and reviews, I believe I should get a lawyer on the case. In addition, most of their complaints echo mine. They claim they wish to fix this by simply increasing the print on their contracts. Please do not work with them. They either need to be sued or enough complaints have to be written to shut them down. I will post an update on my complaint as well.

• Review fromGary V

  Date: 09/18/2023

  They keep charging us for services they are not providing. They refund only after hours on the phone and say that it wont happen again and then the same thing happens the next month, they are double charging for the service we have , terrible customer support terrible service.

• Review fromRobin g

  Date: 09/07/2023

  As with others I am having a terrible experience with Tebra. Only been on their system since March of 2023 and have nothing but problems with training, and their invoicing. They have untrained customer service. In spite of the reps trying they just do not have the answers that can help. You can spend 30 minutes on hold just to get to someone and then another 30 minutes waiting for them to get someone to give them the answers. Trying to get invoices corrected just is impossible. When the accounting department cannot help they send you to customer service. Then they cannot help and tell you to contact your account manager. Then you have to schedule a session with them instead of being able to call them directly. There is no personalized help it is all through email or setting a scheduled online meeting that can take a week to schedule. Training is mostly online through their website. Once again you have to schedule a session. I have yet to find an upper management person who can assist me. When you have to call with a problem or need help posting payments or correcting anything the hold time will be 30 + minutes for billing companies to get to customer service. Then with any luck they may be able to help. IF not, they set up a case and you wait for someone to contact you via email. I hope when my contract is over I can switch to another company if issued are not resolved soon.My hope for Tebra is they take this and other information/complaints and try to make things easier for everyone including the customer service ************* training would be a start.

• Review fromJeremy W

  Date: 09/05/2023

  I was not aware PatientPop owns your website platform forever and there is a lengthy process to transfer to another provider. Company was unwilling to work with me on terminating my contract early once I discovered this. Some of my physician colleagues are also unhappy with the service.

• Review fromNathan H

  Date: 08/29/2023

  BEWARE!! Do not do business with Patient Pop or Tebra. The online service they provide uses old technology for website design and AI generated "blogs" which are poorly written generalizations and medically inaccurate. Once you sign on, you will be surprised to learn that everything that was promised in the sales pitch is an add-on month charge which adds up to thousands per month.More concerning to me is that customer service is IMPOSSIBLE to reach. I have tried multiple times to cancel my service but continue to be billed every month. I blocked Patient Pop from charging my credit card, however I am now receiving bills from Tebra. This company has a very good sales pitch but the product is garbage and they will not honor your requests to cancel servide.

• Review fromscheryll s

  Date: 08/27/2023

  I am a physician forced to use Kareo. The office was recently bought by a company that also uses Tebra/Kareo and we all figured this would be an easy transitionjust move/reassign our files into their account, right? Wrong. It has been 7 weeks since the new company took over and 3 months since the initial request to merge files was made and not.one.file.has.been.migrated. We all have to work on 2 versions of the same system all day. The owners have been ghosted at times, and I spent an hour on hold one day, just to be hung up on. I called back and was given a link allegedly to instructions on how to download and upload files myself. (Isnt that their job they are being paid to do?) I had seen reviews mentioning the poor customer service, but this is ridiculous. They are literally holding our patient data hostage. They are giving excuses about the size/amount of data (we are a small office) and the data is already on their server(s). It seems once they have a company contracted, we are not a priority, and they have no intention of doing anything until they decide/have to. I would _never_ recommend Kareo/Tebra and have dissuaded colleagues from even looking at it. But we are currently stuck and working twice as hard with all of the consequent mistakes. I know they are a business, but their business is in healthcare and their reticence is jeopardizing our patients health and welfare.

• Review fromJulie K

  Date: 08/18/2023

  Tebra customer service is the worst I have experienced. They will mislead you and tell you things on the phone just to get you off the phone and then not honor what they said on the phone. They continue to try to bill me for August but my account is closed and I have no access to it. They were supposed to close it at the end of July but didn't do it, didn't document any of our conversations from 7/7, 7/25 about closing the account. Then say that I am responsible to pay August bill even though they told me in July that I could close my account 7/31 without any penalty or billing if I wanted to. They try to force you to buy into programs and not give the details of the program in writing. They ghost you, tell you an issue is resolved when it isn't because they don't want to deal with angry customers. They should be closed down.

• Review fromdebra m

  Date: 08/10/2023

  It is with great sadness that I had to contact this company and that I share this review.My husband a physician, has been a client of Kareo (Tebra) for many years. On May 4, 2023 he suddenly passed away.As his wife and business manager, I have been left the task of closing his medical practice. I have had many entities to contact and contracts to cancel. Once I provided the death certificate, the businesses have been gracious and understanding and cancelled whatever business agreement he may have had without fees and with empathy.Upon contacting Tebra in June and informing I would be terminating the service, I was asked to provide the death certificate. I did so immediately and until today did not hear back. We submitted a final billing for the month of July in an attempt to collect one last payment from those patients that had a balance.Today I was contacted by one of the employees and told I would have to pay early termination fees. I questioned the fees due to the nature of the matter. She said after speaking with her supervisor, he reduced the fees but would not do anything further. I asked to speak with the supervisor. He called me and told me he could not be of any further assistance. He was very rude and disrespectful. He said people die everyday and that doesn't change this contract. I have never been talked to in such a disrespectful manner. As a long time client, I am very disappointed in the treatment I received. The supervisor went so far as to say I bet you turned all of your patient's over to collections when you closed the office. As a matter of practice, my husband never turned anyone over to a collection agency nor will I.I sent an email to the *** with this information.