Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 508 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTony L.
Date: 09/26/2023
I had paid $3048.72 for GoDaddy to build a website for me from Jan 12, 2023, now Sep-26 2023 still not finish yet, My website name is www.protattoosupply.com. I had order over $20.00.00 tattoo supply already but I can't sell the product without the website, (all tattoo supply have expiration date in 2 years ) I'm very disappoint to choose GoDaddy build the website for me. I don't know how long my website will be done. all **************** expiration date will coning soon. if my website not finish in Oct -31-2023, I Will call my credit card company help me get money back.******************Sep-26-2023Review fromElisha C
Date: 09/23/2023
GoDaddy Payments IS WITHOUT A DOUBT THE BIGGEST SCAM EVER!!! I needed a way to process credit card payments, so I decided to try GoDaddy Payments. I provided them all the information the asked for in order to verify my identity. The company did a test deposit of .01 cent to my bank account( no problems). I was informed everything was ready to start processing credit cards. I processed my clients credit card payment for $500. According to the app, everything looked good, the payment was now waiting to be transferred to my bank account. The next day I got an email stating that I would not be able to process more credit card payments because of certain risk factors. When I asked what the risk factors were, they could not tell me because it was done by a third party. If there were any problems/risk factors, they should have been identified during the verification process or the .01 cent test runnot after I process my clients $500. GoDaddy Payments charged me $16.50 processing fee even after I was deemed not worthy. DO NOT USE GoDaddy Paymemts!!!
GoDaddy.com LLC
Date: 09/25/2023
We thank you for sharing your candid feedback about our service levels and will ensure your concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected].Review fromTony B
Date: 09/23/2023
This people are con artist, they scare you in to buying services you really do not need. Then if you do not pay to protect your email account they sale it to spammers. ********* 365 is c*** and a scam with godaddy.com $200 for a service I do not use!!! They got me good!!! While on the phone today 9/23/23 with a employee of GoDaddy she try to find out who created the ********* 365 accounts on my hosting and she cannot see who created it so I guess theres a ghost that works for GoDaddy that s******* over people!!! 18 years Ive been with GoDaddy for them to pull this crap!!!!GoDaddy.com LLC
Date: 09/28/2023
We thank you for sharing your candid feedback. Thank you for taking the time to speak with us and allowing us to clarify the events that occurred. If you have any further concerns, we can be reached at ************************************************Review fromNadia D
Date: 09/22/2023
Worst website host, STAY AWAY. They have no protection against fraudulent purchases and will cancel legitimate sales with no explanation. This company literally *****, would never recommend.GoDaddy.com LLC
Date: 09/26/2023
We thank you for sharing your candid feedback and regret to hear of your experience. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromAnthony G
Date: 09/21/2023
GoDaddy is a fraud organization. Furthermore, i will never use them again. They took my URL and then they try to upgrade me and then when i didnt pay for it they held my domain hostage and wouldn't let me transfer my domain anywhere im so mad.Review fromHaygaz E
Date: 09/14/2023
Be aware !!! Stay away from GoDaddy . I am moving my shop somewhere !!!!GoDaddy.com LLC
Date: 09/25/2023
We thank you for sharing your candid feedback and regret to hear of your experience. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************GoDaddy.com LLC
Date: 09/25/2023
We thank you for sharing your candid feedback and regret to hear of your experience. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromKathy D
Date: 09/13/2023
Avoid this company. They and their 3rd party vendor, Certigy are horrible. Have spent 21/2 months first trying to purchase product renewals and later to get a refund for an errant double payment for those renewals. Still no resolution.GoDaddy.com LLC
Date: 09/15/2023
We thank you for sharing your candid feedback.Good As Gold is GoDaddy's wire transfer payment method that lets you transfer funds directly between your bank account and ours, storing a balance for future purchases.Good As Gold accounts can be closed at any time. We encourage you to connect with Our Care team for steps on how to move forward.Alternatively, we welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromMukesh M
Date: 09/06/2023
I bought a single domain name from GoDaddy.com for my company. They charged me for two domains without myconsent. When I called customer service they disconnected the call in between after being on the call for around 20 minutes. They are rude and have horrible service. Please avoid them at all the cost.GoDaddy.com LLC
Date: 09/07/2023
We thank you for sharing your candid feedback.We regret to hear about your concerns. GoDaddy aims to provide the best service in the industry, and can review the matter with our ************************ for improvement opportunities. If you can provide further details via email at ************************************************ we would be happy to further review the matter.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromLawrence R
Date: 09/05/2023
I have used GoDaddy for years, but fairly recently, I have found the customer service to be terrible. It appears that they put incompetent individuals on the front line now. When they attempt to help you, things get screwed up. They tell you that it is an issue with your core files and we need to reinstall WordPress or they need to send us to their paid support team. As a web developer with many years of experience, I am able to show them exactly where they messed up. The last time I had the manager engage the higher-tiered paid support team to fix it at no cost after proving that their person made the error. Now here we are again. We bought two new domains and asked them to point one of them to the existing hosting location. After supposed doing so, we were told it would take ***** hours to show. After 48 hours and still no website, I called to ask what was taking so long. They said it was our core files and they were corrupted. Keep in mind that we had no such issues prior to this. I asked to have a manager call so that he can approve having their top support team fix it at no charge. We were told they would contact us in 1-2 hours. They never called. They sent us an email on how to fix it ourselves. I went into the account only to discover that they totally messed up the domain and hosting locations.I will no longer recommend GoDaddy to any of my clients. In fact, I'm looking into other hosting platforms to move my client's websites. This is totally unacceptable. Think twice before choosing GoDaddy!GoDaddy.com LLC
Date: 09/06/2023
We appreciate your candid feedback and understand your concerns, as GoDaddy strives to offer the best service in the industry. Unfortunately, in this instance, we cannot identify the account in question. We would welcome the opportunity to connect with you to resolve any outstanding concerns. We can be reached at ************************************************Review fromKelly H
Date: 08/31/2023
This is the most difficult company to work with. They are supposed to be a technology company but yet they have no technical skill. Our site continually goes does for no reason and they are incapable of fixing even though they caused the site to go down. We have Shopify for another one of our sites and we never experience any issues. We hired godaddy to build our site on the premise that we would convert it to Shopify but after paying $3000 and going over schedule by 6 months they told us that we were not able to convert to Shopify. We were very upfront about our intentions and were assured that it would be possible. During the build, we were stunned on more than one occasion that they could not handle simple coding requests. Again, a no brainer for Shopify but apparently not possible with godaddy. Since we had spent the money, we chose to stay with godaddy however issue after issue keeps coming up. First, they do not have a way to handle an in-person ***. It seems that their devices cannot communicate and therefore you must input all data on each device. When you have over 100 products this becomes rather laborious. On top of the *** issues our site constantly goes dark without any notice or accountability. I am so sorry that we chose godaddy. It has not only been a waste of time and money but is actually harming our business.GoDaddy.com LLC
Date: 09/05/2023
We thank you for sharing your candid feedback.We completely understand your concerns and frustrations. GoDaddy strives to offer the best service in the industry and we are heavily invested in identifying any areas of improvement. The desired refund has been processed and confirmation sent via separate correspondence.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************GoDaddy.com LLC
Date: 09/05/2023
We thank you for sharing your candid feedback.We completely understand your concerns and frustrations. GoDaddy strives to offer the best service in the industry and we are heavily invested in identifying any areas of improvement. The desired refund has been processed and confirmation sent via separate correspondence.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.