Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 508 Customer Reviews
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Review fromYvonne W
Date: 10/18/2023
This man should not own business hes totally rude he blocked me on all social media platforms because I wanted my money back after placing the order June 4th were going into Nov still no products or money *************************** you suck????He really doesnt deserve any stars but since I must
GoDaddy.com LLC
Date: 10/19/2023
We thank you for sharing your candid feedback.We are unable to locate an account using the information provided. Without being able to identify a customer account, we are not able to fully understand the issue at hand or properly investigate the matter to provide clarity or possible resolution. If you can provide us with account specific details, we will gladly investigate your concerns further.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromGlenna C
Date: 10/16/2023
They have very deceptive business practices. ANY COMPANY that auto renews a charge a year down the road should be REQUIRED to give an email notice to the person being charged. I had no idea an account I opened and didn't use, and emailed to cancel, was going to auto renew with 2 good sized charges. They are not easy to work with to get refunds either. zero stars but that's not an option.GoDaddy.com LLC
Date: 10/21/2023
We thank you for sharing your candid feedback. Our records indicate that you were able to connect with our ************* team and have received a full refund.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromKatrina H
Date: 10/14/2023
I'm a very small company but I wanted to have a professional looking website I choose GD based many reasons. My first setup was website builders and marketing, this was a platform all ready setup, I would just for a add the content. I want the website to do just one little thing and after talking to GD customer service rep they told me about euphoricecocandles.com hosting. GD customer service is not knowledgeable of all customers issues with their products they offer. Before I switched my web building platform I called twice to ask all the question I needed to make sure I'm picking the right product for my website. I wanted my website to do certain things therefore I called and explained what I needed my website to do. They directed me to Wordpress, after a couple months I revisited the idea, I called back to ask more questions this time I wanted to make sure that my current website + marketing is compatible, plus what I want to add. I brought what they suggested for my new website based on their recommendations. I called back because to setup was not what we spoke about, so the rep suggested that I get Woo Commerce after asking all that the question I needed to before purchasing, after I still had problems, the rep said the wordpress and Woo commerce needed to be merged together and that will take three days, but their method of communication with customers is through email, which is very inconvenient for me because of my work hours and their business hours. I have been emailing them about my problems for about a month now and I'm still having troubles. One rep said I have to purchase a subscription thats why the website isn't working, but the website is working there just some issues within the website plus a different rep they said I didn't have to purchase a subscription, which is why I don't the reps are knowledgeable about all their products, all I get is transferred or I need to call within certain hours, but their rave about have customer service 24/7.GoDaddy.com LLC
Date: 10/17/2023
We thank you for sharing your candid feedback about our products and service levels. We will ensure our ************* and Product Managers review your concerns in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromJordan M
Date: 10/11/2023
This is the absolute worst company I have ever dealt with. They have zero customer service skills, the will not hold to their word, and they will not issue a refund, even when you pay over $400-500 in domains and extra protection, they'll wipe out your websites if your late making a payment (even if you signed up for the extra protection) they won't do jack **** to help you get logged back in if your logged out. And they have zero problems making you pay extra for all of that and do absolutely nothing in return. So even though I spent this much plus, asked for added security so I wouldn't lose it like I did before. I was locked out of my accounts and they would not assist me in getting back into it, I lost all my domains, now I can't buy my domains back because they own them, I will not be issued a refund. And I don't have anyway of accessing all the hard work I lost because they own it now.GoDaddy.com LLC
Date: 10/16/2023
We thank you for sharing your candid feedback.Our records indicate that our Account Recovery Team has helped you recover access to your account. Should you have any outstanding billing questions or concerns, our friendly and knowledgeable Care team is available to offer assistance. ************************************************** We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromKarin S
Date: 10/10/2023
We used GoDaddy to host our educational website for several years (since about 2010). We discovered later that when we tried to access our website, it had turned into a site that sells ******. We contacted GoDaddy and they offered to revamp our website for a rather hefty fee. We declined and moved on to another hosting site. Sadly, we found that our domain name has been sold to a foreign *********** site. Disgraceful. Avoid GoDaddy at all costs. No scruples. No integrity.If I could leave a no-star review, I would.GoDaddy.com LLC
Date: 10/13/2023
We thank you for sharing your candid feedback.Our records indicate that either you or another party with authorized access to the account contacted our Care team in March of 2023 and requested cancellation of all services, including the domain name registration in question. A public Whois directory search suggests the domain name is currently registered to another party. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromEric H
Date: 10/04/2023
They no longer give refunds even when requested, this company has turned in to a scam. I'm moving all my domains away, recommend everyone does.GoDaddy.com LLC
Date: 10/05/2023
We thank you for sharing your candid feedback. You were properly informed that per GoDaddy's Refund Policy, viewable at *****************************************************************, your products are not eligible for refunds. However, as a one-time exception to our Refund Policy and goodwill gesture, we have refunded the charge in question.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromkaye A
Date: 10/03/2023
Horrible service I literally have not been able to use my website since purchase in 2021 they keep saying tech support is closed or write a ticket number to escalate to tech support no one gets back with you within the 24hrs they say or at all and when you call back they have no notes of a ticket ever being made I have exhausted hours money and my mental state to try to get these issues resolved someone please help me my website has not worked correctly or accepted payments I want a full refund I have never been able to process not one payment everytime I ask to speak with a supervisor or anyone they tell me no someone will call back and I never can get ahold of someone in ******* never I am extremely frustrated and exhausted Im convinced these companies source out their work to other countries to never deal with their customer again only collect their money in masses making it evident that they want you to cancel without them having to render a refundGoDaddy.com LLC
Date: 10/09/2023
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromIngrid G
Date: 10/03/2023
Domain registration. They add extra domains to your cart and if you don't uncheck them they get added to your order. If you call customer service they claim not to know about it and say you have to complain within 5 days to get a refund, supposedly because it's an ICANN rule. I am sure ICANN can't tell them who to give a refund to, even if they do have a rule about not changing the registrar or something like that. They are a couple of bucks each but I'm sure that adds up for them at 3 per customer. They also nickel and dime you by charging extra for email and signing you up for some website creation service. It asks if you want to build a website, if you say yes you are now signed up for another subscription.Review fromKyle C
Date: 09/29/2023
Unfortunate Experience with GoDaddy. Zero customer service regarding renewal pricing or refunds. Started a website for a reasonable amount, got renewed for quadruple the amount. When I asked about a pro rated refund, I was told they don't offer that, and I was out of the 30 day refund policy so SOL. They would be happy to cancel my account and keep my annual renewal fee for essentially 60 days of hosting my website. Not right at all. They can bill monthly, but can't pro-rate a refund? Disappointing to say the least. I won't ever use GoDaddy again for my website needs.GoDaddy.com LLC
Date: 10/02/2023
We thank you for sharing your candid feedback and regret to hear of your experience. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromKaleb V
Date: 09/28/2023
Service Is Horrible! Dealing with Go Daddy has been a measurable experience.GoDaddy.com LLC
Date: 10/04/2023
We thank you for sharing your candid feedback. GoDaddy strives to offer the best service levels in the industry. While it appears that you have since connected with our Care team and resolved your account inquiry, we welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
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