Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 507 Customer Reviews
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Review fromPat G
Date: 07/11/2024
Retired from bus. over a year ago. Cancelled my website with Go Daddy. Two months ago got a charge to my credit card for website renewal. Called Go Daddy. filed a complaint and response that they had cancelled my renewal. Fine. I did that over a year ago.Two months have passed and the charge of ****** still on my credit card. Called Go Daddy again today to complain. Had to file another request for a credit. Supposed to take 7-10 days for review.Meanwhile I have contacted my credit card com. to report this bad service by Go Daddy.Go Daddys phone representatives sound like they have taken care of the problem but obviously someone who handles the credit procedure is unable to do their work.This company has very poor handling of customer service problems.
GoDaddy.com LLC
Date: 07/12/2024
We thank you for sharing your candid feedback.We have no record of our customer contacting *********************** Care Team to turn off the auto-renewal of their hosting plan, and those records also indicate the most recent renewal for that plan is outside of GoDaddys refund policy. Information regarding our refund policy can be found here: ******************************************************************** welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromCydney L
Date: 07/10/2024
The person who was maintaining our website with godaddy let our website dillonstorage.com lapse. We caught it a month later but unfortunately godaddy put it in their expired domain auction process. There was no way to reclaim our website without going through the auction process. I started bidding and within 3 bids it was at $60. I then did research on the auction process and found that there are companies out there who use algorithms to bid on auctions. I checked it the next day and it was at $2300. We had to let the site go and now the website is available for sale through godaddy for an exorbitant price of $5,000. Godaddy uses extortion against their customers. Warning to all! If I could choose no stars, I would.GoDaddy.com LLC
Date: 07/15/2024
We thank you for sharing your candid feedback and empathize with the situation you described. The process GoDaddy uses to handle expired domain name registrations may be viewed by visiting the webpage at: ******************************************************************************* A public Whois lookup on the domain name in question suggests it is registered by a third-party which has listed it for sale. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromLisa W
Date: 07/09/2024
Extremely poor customer service and products. Hard to navigate because they are always trying to sell you something else. I canceled after 2 weeks of phone calls trying to get my bill correct and trying to get on my purchased domain to build a site. My domain and money gone. They are the biggest scam. I will never get a refund although they say you can. Run. Never ever use these crooks.GoDaddy.com LLC
Date: 07/10/2024
We thank you for sharing your candid feedback and regret to hear about your experience. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromHedzer F
Date: 07/06/2024
They use dark patterns to scam people, they refuse refunds and try to upsell you during the process. This company should be shut down. All they do is scam and park domains. The world would be better without them.GoDaddy.com LLC
Date: 07/10/2024
Thank you for the opportunity to review these concerns. We thank you for sharing your candid feedback and regret to hear of your experience. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromFried P
Date: 07/04/2024
I do not know what to say except that they stole our clients after having a 3 - 4 year business relationship as a reseller. Notified our customers that their accocunts were no longer managed by us. And get this, we had another 24 or more hours to renew the reseller account.I was told that Wild West Domains, Domains Priced Right would own them. It left a salty taste in my mouth especially after removing all domain email accounts including a 5-pack business email block I purchased, that had not yet expired. Who do these guys think they are?Time to cut the loose. Do not wait for what happened to us, to happen to you.Cut the GoDaddy Reseller or Domain usage loose, do not think twice about it, trust me, do it now!GoDaddy.com LLC
Date: 07/08/2024
We thank you for sharing your candid feedback.We are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If you can provide us with account-specific details, we will gladly investigate your concerns further.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromSteven G
Date: 07/04/2024
Terrible service. Never respond to customer help emails in any reaasonable amount of time. Zero recourse or method of talking to a higher up about disrespectful employees. Will hold your business hostage because they have teams only working 2 days a week. DO NOT RECOMMENDGoDaddy.com LLC
Date: 07/08/2024
We thank you for sharing your candid feedback.We are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If you can provide us with account-specific details, we will gladly investigate your concerns further.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromDrew L
Date: 07/02/2024
I wish I could give negative stars for UNAUTHORIZED CHARGES. We bought a domain and set it up, built the site in their site builder and were ready to go. We saved everything and left for the evening, planning to launch after connecting a new email in the morning. All of our work disappeared over night. We called to see about recovering it and ALL THEY TRIED TO DO WAS SELL US MORE SERVICES WE DIDN'T NEED. We refused all the upselling, then they lied and said they couldn't recover our data without charging us $119. We repeatedly said we ONLY wanted the monthly charge of $16.99. We challenged them on the site recovery without paying yearly. Finally, we insisted on speaking to a supervisor because the supposed support tech was only interested in selling us. Eventually, they agreed to restore our data without a charge and promised to call when our data was restored. Instead, they sent an email telling us we could use their help articles to restore our data, a complete and total lie, and to also let us know they had charged us $137 but were giving us a store credit for $119 with $87 of which they applied to the services we had repeatedly declined! SO, ANOTHER HOUR+ ON THE ***** WITH BILLING, them making every excuse, telling lies about terms and service - which we were never told about, and trying to muddy the water the whole time, and repeatedly asking us to let them call us back (not falling for THAT again), they finally agreed to refund the UNAUTHORIZED CHARGES THEY MADE TO OUR CARD, within 5-7 days, even though the transaction was just a few hours old and they could have easily cancelled it from the batch (yep, we know how credit card processing works, so no need to tell us more lies about that). So, now we won't even know if they actually do the refund for a week. CHARGING CARDS WITHOUT AUTHORIZATION IS A CRIME AND I HOPE THE ********* AND CLASS-ACTION LAWYERS RIP OUT THEIR GUTS.GoDaddy.com LLC
Date: 07/03/2024
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromjill s
Date: 07/02/2024
Terrible. 5 calls to customer service, 5 different answers. They had me fill in the wrong form, then blamed me. This is worse than dealing with the government. If I could give them a minus 10 I would.GoDaddy.com LLC
Date: 07/08/2024
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromKelly T
Date: 07/01/2024
I was told twice over the phone and in writing that I would receive a refund. Communicating with Godaddy's customer service is beyond frustrating. Not only do they purposefully use excessive "security checks" to just frustrate the customer (the customer ID, the pin, the multiple emails), they are not true to their word. I have screenshots of them promising a refund and of them being dishonest. Even their notification emails are not dependable. They are purposefully sneaky and unethical. Stay away from this company at all costs. I used to recommend Godaddy to everyone, not anymore. They are unprofessional and unethical.Review fromMelanie M
Date: 06/27/2024
I have been working with GoDaddy for a few years now as a Self-Published Author, Blogger, and now a Life Coach. I have multiple .coms with them and a few websites to manage my different ventures. While the website building is easy, the service and the lack of information provided to vendors leaves a lot to be desired. For a company this big, you would think that service and support would be top notch. Sadly, I am very disappointed, frustrated, and on the verge of tears.As a Life Coach, I was recently hired to facilitate a retreat in **********. I had already built my website, was already receiving smaller payments, and being paid out to my account from ********************** payments. Considering all this, I expected to be able to provide my links to the individuals that would be attending the retreat so they could secure their reservations ahead of time. To my surprise, they all paid me on the same day and my account shot up well over $10,000 in one single day. I was thrilled. After years of working to get my business up and running, I was finally getting somewhere, and boy did I really need that money. But....wait! GoDaddy says they will not release the funds until I provided them proof of my business, the retreat, etc. I provided everything they requested. But someone, somewhere made a decision that my credentials, LLC and EIN numbers, professional liability insurance, verified bank account with Navy Federal, and direct dealings with the event vendor was not enough to prove the sales as valid and secure. Instead, they gave me two terrible options to resolve this, Option 1 - We will refund your customers their money within 45 days, and they can find another way to pay you.(Um, talk about destroying my business and my reputation!) option 2 - We hold your money for 4 months and then we will release the funds to you after 120 days....(Ummmm seriously? When did this money become theirs? When did they become the business determining someone's right to do business?GoDaddy.com LLC
Date: 06/29/2024
We thank you for sharing your candid feedback.GoDaddy takes customer security and our commitment to preventing fraud seriously. Reasons why GoDaddy Payments may close an account, are discussed in the following GoDaddy Help article: ***************************************************************************************************** While we empathize with your frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
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