Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 508 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromVictor E
Date: 09/09/2024
Ive been dealing with GoDaddy for over a week now, trying to get a simple refund of $24. They keep moving me from one person to the next like a rollercoaster ride, without actually giving me the refund. It's not the end of the world for them to refund $24, but its been a nightmare for me.Ive had enough. If they keep dragging this out, Ill be getting a lawyer involved. This situation is making things worse, and all of this could have been avoided if they just issued the refund in the first place.
GoDaddy.com LLC
Date: 09/10/2024
We thank you for sharing your candid feedback.GoDaddy has an established process to assist account holders with regaining access to an account. Our records indicate you have an open ticket with our Account Recovery Team. We encourage you to continue working with them to regain access to your account.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromDustin D
Date: 09/09/2024
I had a horrible experience with GoDaddy regarding a $4,781 transaction, which they held hostage for almost two weeks! They requested an absurd amount of documentation, including:How long Ive been in business and my expected average monthly transacting volume.A detailed invoice/contract with cardholder phone and billing address.Business bank statements for the past four months, including business name, address, balance, and transaction details.Full previous provider statements for the past four months, including transaction details, refund, and chargeback rates.After complying and sending in everything they asked for, they claimed I still needed to provide more information. I reached out multiple times and got nowhere. After endless frustration, I refunded the customers money because it became clear they werent going to release my funds anytime soon. To add insult to injury, they still took $138 from the transaction, despite not processing it at all!Their so-called customer service was a jokeSasha, the representative assigned to my case, stopped responding entirely, leaving my emails unanswered for almost a week now.GoDaddys behavior is beyond unprofessionalits fraudulent. I highly recommend avoiding GoDaddy at all costs. There are plenty of other services that wont hold your money hostage and ignore you when you need help.GoDaddy.com LLC
Date: 09/10/2024
Thank you for sharing your candid feedback. We strive to offer the best service levels in the industry. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached ************************************************Review fromCandice K
Date: 09/08/2024
GoDaddy is not a reliable source forGoDaddy is not a reliable source for e-commerce websites. They give you multiple payment options to accept payments for your store, however only ****** or Stripe is available. They falsely advertise and inform you that your issue is being escalated by customer service and its not. I have had an issue with GoDaddy payments that was escalated to high priority for two weeks with no update on the issue. I was finally informed by a representative that there is no engineer working on weekends to resolve any technical issues. It is currently September ****** and this issue has been in effect since 8/20/2024. I have lost a great deal of money due to GoDaddys negligence.GoDaddy.com LLC
Date: 09/11/2024
Thank you for the opportunity to review these concerns. We thank you for sharing your candid feedback and regret to hear of your experience. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromLinda H
Date: 09/07/2024
I have tried to set up a new free website but I'm constantly asked to upgrade for an additional price. I paid for the domain and the website is suppose to be free. They are so deceptive!Review fromKayla F
Date: 08/29/2024
Ive been using GoDaddy for my business for over a year and utilized go daddy for my website hosting, GoDaddy payments, and also my domain. I had a client file a dispute on 2 different transactions and GoDaddy immediately sided with the client. I found out from my bank that the client stated that she never did business with GoDaddy when she had to go into my website (A GoDaddy website) to make an appointment. Not only did they side with the client they also took MULTIPLE of the same amount she disputed out of my business account. They overtook money out of my account that the client didnt even pay and its been an ongoing issue for MONTHS. Every time I reach out to the customer service number for ********************** payments they dont have an answer for my and according to my bank when you give a merchant ach access only that merchant can correct the issue. BEWARW of using GoDaddy payments as a payment processing platform they will steal your money, not look into disputes, and mishandle your entire business account. This has been going on for three months where they debt it out of my business account then credit my account then overly debt my account.GoDaddy.com LLC
Date: 09/06/2024
We thank you for sharing your candid feedback.Our records indicate that your concerns have been resolved by GoDaddy Payments Commerce Advanced Support team. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromAeron N
Date: 08/27/2024
I I've been a customer of ********************** for over 20 years, I am surprised how bad customer service has become. They changed my domain renewal to three years, when I called to correct it to one-year they charged me consolidation fee of $6.03 without telling me first. I don't know what's going on at GoDaddy, I wouldn't be able to recommend them.Review fromVinny H
Date: 08/27/2024
The absolute worse company on the planet Earth. One of my email accounts renewed for 3 years on 8/8/24. I chatted with them on 08/20/24 asking the agent to drop the 3 years down to 1 year and refund me the 2 years. He said OK and even asked if I want the credit back in the form of GoDaddy credit or back to my credit card. I said back to my credit card. After a week seeing nothing I called them and now a different agent told me there is no refund after 7 days. I told him that the other agent never told me this and that if they made a mistake they should honor it. ****. Refused to honor it. Absolutely worse company on the planet Earth. If you think about doing anything with GoDaddy, run run run. Find someone else. I will be calling my credit card to dispute this.Review fromChristy H
Date: 08/26/2024
Cancel Auto Renew - it comes back multiple times until you delete the product!Then they wont refund it, even though you spoke with a GoDaddy agent 10x to tell them Cancel it, they say its cancelled but it isnt. Worst CEO management team in the business. They are working with the mob it seems or muggers. Take your pick.GoDaddy.com LLC
Date: 09/03/2024
We thank you for sharing your candid feedback and regret to hear of your experience. Based on the information provided in your complaint, we were not able to identify an account. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromStacey N
Date: 08/22/2024
Im afraid to say the review left on 08/02/24 is consistent with mine. This is extremely alarming to pay for 365 on Apple, pay again on my PC and then PAY and 3rd time with GoDaddy who take complete Admin control of your account. Double dipping and a crime! Its criminal. I am ashamed of ** as all they continue to do is find ways to extort money. Just was transferred to a supervisor and they hung up without any explanations, just hung up3.5 hours later. And this 365 plan connected to my company is not working yet. GoDaddy shares it takes time, so sorry! Time is money and I hope the federal government makes them pay for consumer fraud and corruption to enterprise intellectual property.GoDaddy.com LLC
Date: 08/27/2024
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you to resolve any additional outstanding concerns and can be reached at ************************************************Review fromJessica L
Date: 08/22/2024
I cannot access the account and cannot stop auto-renewing. I call and call and call with no help. They say I can't shut off auto-renew for domains with active privacy protection but no way to enable privacy protection. Then they charged me for an email I can't access and refused to help me disable it and now say it's past the time for a refund. I have been dealing with this for months. Even with my bank. The resolution is for them to disable ALL products with them and refund.GoDaddy.com LLC
Date: 08/26/2024
We thank you for sharing your candid feedback.Based on the information provided in your complaint, we couldnt identify an account. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.