Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 508 Customer Reviews
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Review fromAnnie S
Date: 09/26/2024
I purchased a domain with GoDaddy for my company website, I had my web designer set it all up, gave him payment information. As the owner I wanted to get all the access to my website and requested from GoDaddy access they couldn't give me any information because my I wasn't set up as the contact. GoDaddy requested information like my ************ Articles, to prove I was the owner. I submitted all the paperwork and after their 72 hours (Business Days) turnaround time, they sent an email saying they couldn't help me and the investigation was closed. Basically, I just had my website which I thought I owned taken from me from a website host, who now owns it. This person, does not have a license to do what I do and was paid to set up my site has now has full ownership of my business website and GoDaddy did not help expect to tell me to get legal assistance, like can go and hire an attorney, as if I have money to burn. I own the site I have the credentials and the corp docs to prove to GoDaddy it's mine. I hope we GoDaddy and myself can resolve this.
GoDaddy.com LLC
Date: 09/30/2024
We thank you for sharing your candid feedback. GoDaddy has an established process to assist account holders with regaining access to an account. Our records indicate you have an open ticket with our Account Recovery Team. We encourage you to continue working with them to regain access to your account. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromEvan D
Date: 09/25/2024
I paid $1082.16 three weeks ago, canceled my account due to unsatisfactory results, and got a refund of $300 dollars. Another disappointing fact ending a less than productive moment.GoDaddy.com LLC
Date: 10/01/2024
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromCHRIS S
Date: 09/24/2024
GoDaddy SUCKS! IT TOOK MY MONEY ($839.40) TWO YEARS IN A ROW WITHOUT PERMISSION. I DO NOT HAVE ACCESS TO OUR COMPANY WEBSITE AND WHEN I ASKED THEM FOR HELP, ONE TIME THEY HUNG UP AND OTHER TIMES THEY SAID THEY CANNOT VERIFY MY ACCOUNT AND WHEN I ASKED THEM TO HELP ME WITH THAT, THEY REFUSED. THEY SAID YOU NEED TECHNICAL HELP AND YOU NEED TO PAY IF I NEEDED THEM TO HELP ME. THEY ARE OUT TO STEAL PEOPLE'S MONEY. SHAME ON THEM! THEY HOLD YOUR MONEY HOSTAGE AND IGNORE YOU WHEN YOU NEED HELP. I CANNOT BELIEVE HOW THEY ARE IN EXISTENCE DESPITE NUMEROUS NEGATIVE REVIEWS. THEY HAVE A STANDARD REPLY TO EVERY COMPLAINT - "We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at .......THEY DESERVE ZERO STARS! THEY NEED TO QUIT DOING BUSINESS. DO NOT ENTERTAIN THEM!!!!!!!!!!!!!!!!!GoDaddy.com LLC
Date: 09/25/2024
We thank you for sharing your candid feedback and regret to hear about your experience.Based on the information provided in your complaint, we were not able to identify an account.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromPat C
Date: 09/20/2024
Years ago I protested Racism at GoDaddy and was jailed for 6 months and fined $6600 for standing up for minorities. ***** Law helped me with bankruptcy due to losing my life savings leading to the loss of my new build house in ******* and ruining my credit.I've been a GoDaddy Customer since 2016... And still am but have removed 90% of my products and services from them. Be aware this company like others outsource their support and no longer offers the amazing support and people they used to in years past. Without that amazing support, their premium price is no longer valid.GoDaddy.com LLC
Date: 09/26/2024
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromTaaron H
Date: 09/18/2024
I have been trying for 2 months to gain access to our company website. They asked for a company license, 2 government issue IDs of business owner and office manager, and tax Id. I provided that information to disable 2 step verification. They said it would take 72 hours. I called 2 weeks later and they said they never received it. I resent the info and then they said I needed to take a selfie with my ID., which is absolutely ridiculous but I sent it anyway. I called again they said they would expedite the process and we would have instructions on how to access our website within 2 to 3 hours. But within minutes of getting off that phone call they sent another email saying the owner would have to take a selfie with his ID. 9 hours later still nothing. We have not had access of our company website for 2 months. It has been an absolute nightmare dealing with this company. I am now in the process of closing down that website and starting fresh with a new company.GoDaddy.com LLC
Date: 09/20/2024
We thank you for sharing your candid feedback. GoDaddy has an established process to assist account holders with regaining access to an account. Our records indicate you submitted a request to update the 2-step verification associated with the GoDaddy account in question, which has been completed. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromdavid c
Date: 09/17/2024
Terrible service going through a nightmare loosing business with company. never getting *********** advertised. Help staff have to call you back with online sales to be told would have to have strip down version that taken all service offGoDaddy.com LLC
Date: 09/19/2024
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ***********************************Review fromNathan L
Date: 09/13/2024
I've had an incredibly frustrating experience with GoDaddy's ****************** For over three months, I was unable to use my paid business phone line due to ongoing issues with their registration verification process. Despite completing the process multiple times and even being walked through it by their own support team, the verification kept failing, forcing me to use my personal phone number for business communications. This is completely unprofessional for anyone running a business, and no resolution was offered despite my repeated attempts to get ******* make matters worse, I was charged **twice** for the service during this time (each charge $188.53), even though I couldnt use the service at all. When I requested a refund, instead of addressing the billing mistakes and refunding the charges, they responded by finally "verifying" my campaign to send SMS messagesthree months too late! I had already moved on and found alternative solutions by then.GoDaddy's service not only failed to deliver on its promise, but their customer support took far too long to respond and resolve the issue. I cannot recommend GoDaddy's ***************** to anyoneit's been a complete waste of time, money, and effort. Save yourself the stress and find a more reliable service provider.GoDaddy.com LLC
Date: 09/17/2024
We thank you for sharing your candid feedback and welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns. We can be reached at ************************************************Review fromEMIL T
Date: 09/11/2024
GoDaddy SUCKS!IT TOOK MY MONEY 45 DAYS AGO AND I STILL HAVE TO CALL TO HAVE MY WEBSITE REINSTATED - AFTER TAKEN DOWN AFTER JUST 5 DAYS VS 30 DAYS THEY ADVERTISE TO FORCE ME TO PAY.I PAID, I CALLED, I TEXTED...MULTIPLE TIMES: NO MONEY BACK, NO WEBSITE!IT'S MY BUSINESS AND MY CLIENTS BELIEVE THAT MY BUSINESS IS "A JOKE".GODADDY IS A J O K E !SHAME ON YOU !BUILD YOUR BUSINESS ELSEWHERE - THIS IS A FAILURE AND YOUR BUSINESS WILL SUFFER.INCOMPETENCE FROM THR CEO TO THE **** TEAM (FISH ***** FROM THE HEAD!)ZERO STARS!GoDaddy.com LLC
Date: 09/18/2024
We thank you for sharing your candid feedback.Our office escalated your concerns with our Advanced Technical Team, and they were able to recover additional content. Please review the content and publish when ready.As a one-time courtesy and gesture of goodwill, our office has refunded the original form of payment for the Restore Fee. Please allow 5-7 business days for this to reflect at your financial institution.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromTamara R
Date: 09/11/2024
I have been a loyal customer for decades, however I recently went intoy account to purchase the *** url for hosting of a .com I've had with them for about 10 years. The pricing was higher... much....than the .com but I was willing to sign their $54.99 first year, double that price second year, contract deal. Before doing so I noted as they always do additional suggestions of other *********** urls available for the same prices and some premiums too.I quickly, within 1 seconds, added to my cart and additional one ******* url on the same deal however I was informed via a box a picture of an Anglo-Saxon young good looking male picture I'd have to pay a $199.95 broker fee for "him" to then negotiate that available url for me! I reached out to **************** chat who said "someone beat me to the url name"! The available on that was available until the SECOND I put it into cart?!??CS directed me to *********, notably owned btw by godaddy, and a name of **** from "*******" came up as the owner After some research on my own I found **** is actually in ******, this is a form one fills themselves, and that MANY sites *** are owned by MANY urls *** ultimately associated with godaddy ALSO!SO FRAUD YES! BAIT AND SWITCH YES! I filled a complaint and will bring my business elsewhere moving forward. As if increased pricing and contracts were not enough GoDaddys greed prevails and they lose excellent long term customers.***** RGoDaddy.com LLC
Date: 09/16/2024
We thank you for sharing your candid feedback.GoDaddy does not and has never participated in domain name front-running the act of registering domain names after a registration search is done in an attempt to profit from the domain. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromMary L
Date: 09/10/2024
Horrible customer service. Project went over three to four times in terms of time allotted, all due to errors on the part of GoDaddy. This ended up costing my business a large amount of unanticipated time and money. Impossible to extremely difficult to contact customer service or a supervisor. ******************** needs to investigate them for fraudulent claims re their customer service and support. AVOID AVOID AVOIDGoDaddy.com LLC
Date: 09/12/2024
We thank you for sharing your candid feedback.We completely understand your concerns and frustrations. GoDaddy strives to offer the best service in the industry and we are heavily invested in identifying any areas of improvement. .We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
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