Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 508 Customer Reviews
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Review fromMargarita S
Date: 10/11/2024
It has been an absolutely horrendous experience dealing with GoDaddy and the tech support, in particular. We have added 2 emails to our account, they happily took the money and *crickets*. Both of the emails are stuck on 97% set-up and we have spent a tremendous amount of time dealing with the technical support to fix this issue. I personally contacted them 8 times with no result, my colleague - 5. It got so ridiculous that my colleague's husband got involved in trying to help as well with, *you guessed it*, NO RESULT. I am very frustrated by the incompetency of the technical support. It feels like we have been going around the circles updating DNS records, checking them, updating them ( for some reason) again and again, providing all the necessary information, staying COUNTLESS HOURS with them on the chat and the phone, providing our PIN and Customer number, checking back and it has lasted for over a month. It is absolutely no way on how you should be doing business and I am so disappointed that we have gotten involved with them and spent so much money with them
GoDaddy.com LLC
Date: 10/18/2024
We thank you for sharing your candid feedback and welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns. We can be reached at [email protected].Review fromLynn S
Date: 10/11/2024
Go Daddy owes me money from a credit transaction that I processed from a customer. I filed a case and no one from Commerce has contacted me. I have spent hours on the phone and gotten the same response stating…someone from commerce WILL email you.
Terrible customer service and it appears potentially mismanagement.
So agonizing having to chase Go Daddy down for what is rightfully due to me.Review fromGinger S
Date: 10/09/2024
First, GoDaddy doesn't offer any tech support. They say they are unable to make any changes on our accounts and "only you can make the changes you need". But they add GoDaddy Payments to our accounts without asking us or even telling us this product has been added. Their support articles haven't been updated but they updated their processes and their customer-facing web interface so the support articles no longer offer us any help because they are entirely outdated (inaccurate product names, screenshots that don't show what we actually see, etc). The regular tech team doesn't know that we have to physically call into a very specific, specialized team and THEY have the ability to access our accounts and THEY are the ONLY ONES who can close the "GoDaddy Payments", which is now called "Commerce and Marketing", but since they don't know that they keep referring us to the help center. After a full week and multiple hours of effort I FINALLY found the correct department to close down the non-consensual GoDaddy product, it's called Merchant HQ. BUT now I have to wait an additional 24 hours before I can come back to the GoDaddy account to try to close it. I imagine I'll find yet another GoDaddy-caused error that I have to fix before they'll allow me yet a 3rd 24 hour timeframe to pass to attempt to close my account. Where is my paycheck GoDaddy? If I'm doing all the work for you and spending my precious time resolving problems you've created for me, when do I get paid as a GoDaddy Tech Support person? (read our BBB complaint filed to see how GoDaddy locks us out of our accounts but continues to bill us and doesn't give us any functional way to regain access to our account, because.... "only you can make the changes you need"....)GoDaddy.com LLC
Date: 10/11/2024
We thank you for sharing your candid feedback about our service levels and will ensure your concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our records show that GoDaddys Account Recovery Team and our Commerce Advanced Support Team has assisted with the recovery of your GoDaddy account and the closure of your GoDaddy Payments account. At this time, there are no active products in your account. If you wish to close your GoDaddy account, we have included instructions to do so here: ************************************************************** We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromKellie B
Date: 10/07/2024
They charged me three times for the same product. I have been asking for over a month for a refund and they have not done anything. The website builder is also so limited on what you can do, so I will be taking my business elsewhere. Subpar product and the worst customer service I have ever experienced. They literally stole my money!GoDaddy.com LLC
Date: 10/14/2024
We thank you for sharing your candid feedback.
On the date of the transactions in question, as with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact on our customers.
Our office has provided a refund of one of the duplicate orders but we need additional information from you before we are able to provide any additional refunds. Our office sent you an email on October 14, 2024. Please respond to that email for the next steps.Review fromCarol M
Date: 10/06/2024
WARNING GODDADDY ---- GoDaddy is a huge multillion dollar SCAM!|I have been with Godaddy most of the time for over 25 years...I have been purchasing domain names in hope to resell them. Now after all of these years i am finding they are cancelling my top domain names and have them for sale...some for neaarly a milluon dolars. I call them and they put me on hold for hours...then i get a clerk in the phillippines that has no clue on what to do to assist...GoDaddy is the biggest scam in history. and i am working with an attorney now on this matter. Do not risk your savings and never invest in their domain club...they ARE A HUGE SCAM!!||i I sure hope they are not paying you to delete these messages. I can document every word.Review fromCarey S
Date: 10/04/2024
These are thee most undeserving people Ive ever given my money to.Review fromWil C
Date: 10/03/2024
They took my money for a backorder service to try and recapture a domain name I lost from another host. Then the domain suddenly came up for sale. Guess where is was for sale? ON GO DADDY!!! Tried to close my account with them and got the runaround for SEVERAL HOURS. They told me I am the only one who can close the account, but their system will not let me -keeps getting an error. What kind of company does not have the ability to close an account on their OWN SYSTEM? Their customer service agents over and over were untrained, unresponsive, inattentive, and down right unempowered to make even the smallest changes.Review fromChris R
Date: 09/30/2024
Go daddy be careful they will auto renew things you dont realize you signed up for . We got a web site and didnt know they added 365 essentials also for free 1 year it wasnt clear they charged us and we dont even use it within go daddy. Our bank refused to give us any reimbursement after dispute this and another charge. As we didnt see the charge for a few days after auto renew . Dang this upsets me. Wish i was a lawyer and could file a lawsuit. Man i bet i would win this one. As this is so wrong. Doing a search i saw some major investora of *** also may own go daddy.GoDaddy.com LLC
Date: 10/02/2024
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromWilliam J
Date: 09/29/2024
Bottom of the barrel for customer service on simple issue. I changed my phone number which is listed for two factor authentication. Their only fix option is send a copy of DL and wait 72 hours to see if they respond? For comparison I have 2FA on over 10 service providers and only Godaddy has a don't call us we'll email you policy.After paying them for 10 years and seeing none of that profit went to offering customer service that can fix a issue with you over the phone I'll go elsewhere.GoDaddy.com LLC
Date: 10/01/2024
We thank you for sharing your candid feedback. GoDaddy takes account security very seriously and has an established and vetted process in place to validate account ownership prior to making changes to an account, such as removing 2 Factor Authentication. This process worked as intended. Our records show that your request to remove 2 Factor Authentication has been completed. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromDijle S
Date: 09/26/2024
GoDaddy allows criminal 3rd party access your account My ********************** account is permitted to be accessed by an unknown 3rd party as I log in to my account and see a URL as my landing page that includes NOT SECURE "../webhosting/cpanel/account/************************************/view..." the loads forever WITH NO CONTENT at all. It used to be directly going to the Products and Services where I would see everything I fully paid for as a list. This cPanel access implies permitted intrusion and access to 3rd parties. Despite my bringing this to GoDaddy's attention in my endless conversations and 1586 hrs with them on the phone (including some very rude **** who hung up) they seemed to correct the issue and then it happened right after the fix as if they made fun of their customer while insulting their intelligence.I paid over $800 for 3 domains and web hosting services and this is unacceptable and criminal. I would NEVER recommend anyone to use GoDaddy.GoDaddy.com LLC
Date: 10/01/2024
We thank you for sharing your candid feedback.The details described in your complaint appear to be a cashing issue related to a hosting plan you have recently removed from your GoDaddy account.The following ********************** Help article explains how to clear your browsers cache, which should help resolve the issue you are experiencing.**************************************************** We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
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