Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  2155 E Godaddy Way Tempe, AZ 85284

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***,
  Thank you for your response. However, I must respectfully disagree with your position. While I understand your reference to the Terms of Service, my complaint stems from the lack of support and the fact that I have been charged for services I did not receive or was unable to use due to system errors and lack of timely assistance from GoDaddy.
  Despite multiple attempts to resolve these issues through your customer service channels, I was met with little to no support. Simply advising customers to manage their own accounts while failing to provide the tools, access, or proper guidance to do so does not constitute honoring your obligations in good faith.
  I am hereby formally requesting a full refund for the services that were never delivered or rendered unusable due to GoDaddys system and support failures. If I do not receive a satisfactory resolution or refund within five (5) business days, I will be proceeding with a formal legal complaint and filing with the Better Business Bureau (BBB), the ************************ (***), and other appropriate regulatory and consumer protection agencies.
  This situation could have easily been resolved with basic customer service and accountability. I remain open to resolving this amicably, but I will not accept being charged for services I did not use, was unable to access, or was not properly supported in using.
  

  Sincerely,
  ***** **********

  soon as possible to discuss this matter further and to confirm the immediate steps that GoDaddy will take to rectify these ongoing problems.Thank you for your prompt attention to this urgent issue.

  

  Business Response

  Date: 04/16/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office was able to connect with our customer and shared how to remove the auto-renewal feature from unwanted products in their account. We also advised that our customers are responsible for managing their account along with renewals.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

  

  Business Response

  Date: 04/21/2025

  Thank you for the opportunity to address our customers additional concerns.

  We stand by our previous response. Account management and renewal of products is a customers responsibility.

  ********************** has numerous help articles to assist our customers with managing their account.
  ***************************************

  Additionally, our Care staff is available 24/7 for our customers to contact at their leisure. Our records show that before this complaint was issued, our customers last contact with our Care Staff was on April 4, 2024.

  If our customer has billing, feature, and/or functionality concerns with the products in their account, we encourage them to work with our Care Staff to resolve those concerns.

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO GoDaddy

  Customer Answer

  Date: 04/22/2025

  I need a refund for all the service non used. **************** is based on people out of the country and they refuse to assist and provide support. If this does not get resolved here I will use all legal resources to recover my money. 
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
   
  

  

  Business Response

  Date: 04/16/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  In 2024, in an effort to encourage our customers to maintain their websites and keep their *** up to date, GoDaddy implemented a fee for *** Extended Support. *** Extended Support is a paid add-on for websites hosted on versions of *** that ******* no longer supports. This support includes ongoing security patches for outdated *** versions to ensure a secure hosting environment.
  ******************************************************************

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office connected with our customer and as a one-time courtesy, provided the *** Extended Support for free. They will be responsible for renewing the addon service upon renewal of their hosting plan in October of 2026.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

  

  Business Response

  Date: 04/18/2025

  We regret hearing about the passing of one of our customers. Thank you for the opportunity to address the concerns presented.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On November 16, 2017, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional layer of security.?2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
  
  Between March 28 and April 15, 2025, GoDaddy received multiple requests to remove 2FA from our customer's account.
  
  In the event of an account owners death, ********************** has a vetted process to allow parties not listed on an account the opportunity to gain access. More information on this process can be located here: *************************************************************************************************
  
  As one of the domain names in the account had expired during the attempts to gain access, GoDaddys Account Recovery Team renewed the domain name as a courtesy to allow the complainant time to recover the account.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 17, 2025, after confirming the documents submitted, GoDaddys Account Recovery Team removed 2FA from the account, allowing access.
  
  Thank you again for the opportunity to address the presented concerns.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not a resolution, it does not address my complaint at all. I was already aware that Go Daddy imight do a partial refund. I stated this in my complaint to the BBB. I was not satisfied with that outcome earlier, and I am not now either. Perhaps they should review and respond to my entire complaint regarding their 3 year billing practice. 

  

  Business Response

  Date: 04/22/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On January 19, 2025 and February 14, 2025, our customers ********* Emails with Advanced Email Security (AES) auto-renewed for three years in accordance with their account settings.
  On March 13, 2025, our customer contacted our Care team about a refund. The orders were both outside of our refund policy at that time.Our refund policy can be found here: ***************************************************/refund-policy.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with our customers frustration and have processed the partial refund. We are unable to refund the full amount. Account management is a customers responsibility.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

  

  Business Response

  Date: 05/01/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  On January 14, 2019, our customer renewed the two email plans in question, each for a three-year term.  Subsequently, per our customer's account preferences, ********************** automatically renewed the email plans upon their respective expiration dates in 2022 and 2025, for three-years.  
  
  GoDaddy proactively sent renewal notices to our customer prior to the renewal transactions, including on January 9 and February 4, 2025. These notices informed out customer that the expiring services would automatically renew for three-years unless action was taken.  
  
  Per the terms of service that our customer acknowledged and agreed to, automatically renewed M365 plans so do for a period of time equal to the most recent renewal period, in this case, three years.  Additional information regarding automatic renewals is discussed in GoDaddys Universal Terms of Service Agreement at ****************************************************************************************.
  
  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, 

  Go Daddy records are missing a lot of information. I've actually been a customer since 2016. I don't write down dates that I called in. I shouldn't have to. But my problem was actually resolved through the phone call in March. That's why I didn't call back. 

  But upon checking my website this past week, I noticed more changes were made that affected the functionality of my web site. These changes were made by Go Daddy as I have not touched my website since it was fixed in March. 

  I'm fully aware that I built my own website. It was fully functional for several years until GoDaddy started making changes that affect my site. 

  Their response totally ignores the actual conversations I had with their customer service department. Their response is inaccurate. Apparently they will do anything to avoid responsibility. 

  I don't have time to continuously fix the changes that Go Daddy made. 

  I'd like an explanation as to why my customers were suddenly forced to sign up for a membership that I never initiated. That membership window blocked my customers from accessing my website for almost a year. The website I worked so hard to build was inaccessible due to Go Daddy practices. 

  Sincerely, 

  ******* Valentine 

  Owner of HairFreek Barbers 

  GoDaddy. This is when I learned that GoDaddy is behind all the functionality issues I've been ********** my Book Now button is not functioning. All my booking options are changed. My services list should allow potential customers to click on the service they want to make an appointment directly from the services list. I also had photos attached to each service. Now the photos are seperated and the services list doesn't function the way I set it up. I've been a customer for almost a decade. I built this website myself. It was functioning well for the first several years. Now it's in shambles as GoDaddy continues to make changes without informing me or affecting the functionality of my website.I want credit for all the business lost and for someone at Godaddy to fix this once and for all.

  

  Business Response

  Date: 04/18/2025

   

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 13, 2023, our customer purchased **********************'s Websites + Marketing (W+M) Commerce plan for a two-year term via the GoDaddy website. *** is a proprietary, do-it-yourself, template-based product to construct a website.
  
  On February 22, 2025, they contacted GoDaddy's ************* team via online chat to request assistance with their W+M plan. Unfortunately, they had to end the interaction before our team could address their concerns, but they were instructed to follow up when they had time. 
  
  On March 4, 2025, they manually renewed their W+M plan for another year. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we appreciate our customer's candid feedback regarding their interactions with our Care Team, we need to have real-time interaction with them to address their website issues. Details on contacting our twenty-four-hour ************* Team can be found at this link: *******************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

  
  

  

  Business Response

  Date: 04/21/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  Being a template-based website builder, Websites + Marketing (W+M) has hosting and functionality built-in, allowing our customers to create a website they can customize with their own text, images and features without having to code.  Over time, due to factors such as security and the needs of our customers, the features and functionality of W+M are sometimes updated, with new ones being added.  Our 24/7 Care support team is happy and available to help with these. 
  
  We stand by our original response and encourage our customer to work with our Care support team regarding any remaining questions or concerns. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** Richards 
  Office of the CEO GoDaddy 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i do not have 50 pages on my website nor do I have 20 sections on each page of content. not sure what this has to do with anything. perhaps if you stopped routing calls to ***** and having them look through a 3 ring binder you guys could actually fix something. you force customers into having to buy SEO and have their sites upgraded. Theft by ******* in my opinion. The errors I speak of are openly on ****** and ******* with people complaining about it, not to mention they mention the lack of help from godaddy. Should be embarrassed. The only shortcomings here is you and godaddy. I'll be sure to mention this to other people I know that have godaddy and tell them to find other hosting. fix the **** problem instead of meritless and incoherent emails. 

  

  Business Response

  Date: 04/18/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On January 30, 2020, our customer initiated a seven-day free trial of GoDaddy's Websites + Marketing Standard (W+M) plan through the GoDaddy website. Seven days later, they upgraded their W+M plan to a paid plan and extended it an additional year.

  They have subsequently manually renewed their plan annually,most recently January 24, 2025.

  From April 8, 20 18, 2025, they contacted GoDaddy's Customer Team to address perceived shortcomings to the W+M plan. When they were advised that the functionality they were requesting was beyond the products capabilities.

  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our customer has repeatedly advised that there are limits associated with their W+M Plan,

  1)  All Websites + Marketing plans have a maximum limit of 50 total pages regardless of the plan.

  2) Each created page can hold a maximum of 20 sections of content per page. This does not include the header and footer section.

  
  Furthermore, our customer has been repeatedly advised that their W+M plan is functioning as expected, and that GoDaddy does not support third party diagnostic tools.

  
  Thank you again for the opportunity to address the concerns presented by our customer.

  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/22/2025

  This is why everyone leaves GoDaddy and your a horrible company. ill let my business partners know and others that use your platform. I look forward to speaking to all of them. Try routing calls to the united states instead of 3rd world country to save a buck, I'd start there and train people better. 

  

  Business Response

  Date: 04/21/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. GoDaddy's Website and Market plans are do-it-yourself products. In addition, as stated in GoDaddy's statement of support, we cannot assist with implementing third-party applications. Our Statement of Support for our Websites + Marketing product can be found at this link:  *************************************************************************************
  
  Furthermore, we cannot provide support based on unspecified third-party videos.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy
  
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my annual website subscription within 30 days of being charged on my C/C. Go daddy has refused to refund me. I have been very patient and spent hours trying to get a refund and they have refused. ******** customer service!

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On January 31, 2020, our customer signed up for a one-month free trial of our Websites+Marketing (W+M) Standard, renewing annually.
  
  On February 28, 2025, per our customer's account preferences, ********************** automatically renewed the W+M in good faith to honor agreements with them. GoDaddy sent renewal notices before expiration, informing them that the expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  On March 17, 2025, they contacted our *********** to inquire about a refund. During this interaction, they were advised correctly that they were not eligible for a refund per GoDaddy's Refund Policy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While our customer's request is outside of our refund policy, we empathize with them, and as a one-time courtesy, we have provided a refund for the W+M. However, in the future, all refunds must be processed in accordance with our refund policy, which can be found at: *****************************************************************. Please allow 7-10 business days for this to reflect with their financial institution. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We want to be reimbursed for the fees for the transaction GoDaddy chose to refund. This transaction was with a long standing customer who is now upset that the payment was refunded and they have to resubmit payment. Godaddy could have proceeded the payment but chose not to do so, so they do not get to still charge us $386 in fees.

  

  Business Response

  Date: 04/15/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
  
  GoDaddy takes customer security and our commitment to preventing fraud seriously. After our verification team reviewed our customers' GDP accounts, they were informed that GoDaddy Payments could not provide them with services due to risk factors.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customers in good faith and honored its terms of service.
  
  We understand our customers frustration regarding this matter, and we know this is a difficult situation and that the options available are not their preferred resolution. However, the reasons provided are the only ones that will be made available to them at this time.  

  
  Further information regarding potential reasons why we may close accounts can be found here at this link:  *****************************************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy
  

  
  

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We fully understand and empathize with the frustration expressed regarding this matter. We recognize that this has been a challenging situation, and we acknowledge that the options presented may not have been the preferred resolution.
  Our office has coordinated with the GoDaddy Payments team to issue a refund for the transaction fees. We kindly ask that the customer allow 57 business days for the refund to be reflected by their financial institution.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  **** *.
  Office of the CEO GoDaddy

  Customer Answer

  Date: 04/17/2025

  GoDaddy just replied with the same response again and did not address the $386.04 they stole from our business. Again, if you choose not to process our transactions, thats fine. However, you cant charge us for services you refuse to do. This is theft.