Reviews

This profile includes reviews for DD214 Direct's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DD214 Direct

  null Phoenix, AZ 85044-0620

  
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  DD214 Direct

  11010 S 51st St Ste 51299 Phoenix, AZ 85044-4311

  

Review Details

• Review fromRichard W

  Date: 11/29/2022

  Extremely easy process, submitted my information and within days I received a digital copy of my paperwork. They contacted me throughout the process to keep me informed.Highly recommend them, well worth the money.
  

  DD214 Direct

  Date: 07/13/2023

  Thank you so much for your outstanding review! We are thrilled to hear that your experience with DD214 Direct was extremely easy and that you received your digital copy of the paperwork within days.We take pride in our streamlined process, designed to make it as simple as possible for our clients to submit their information and receive their documents promptly. We understand the importance of efficient service, and we're delighted that we were able to meet your expectations.We also appreciate your positive feedback regarding our communication efforts. Keeping our clients informed throughout the process is a top priority for us. We believe in transparent and proactive communication to ensure that you are always aware of the progress and status of your request.Your recommendation means a lot to us. We strive to provide excellent service and believe that the value we deliver is well worth the investment. Your satisfaction and positive experience are our greatest rewards.Thank you once again for choosing DD214 Direct and for taking the time to share your feedback. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help.

• Review fromChad C

  Date: 11/28/2022

  Its been 3 months. No more updates and they stopped replying to inquiries. Looks like I lost $99.00

• Review fromKaye M

  Date: 11/23/2022

  DD214Direct was great. Super easy, they kept in touch during the process and provided updates. Highly recommend!
  

  DD214 Direct

  Date: 07/13/2023

  Thank you so much for your fantastic review! We are thrilled to hear that your experience with DD214 Direct was great and that we were able to provide you with a super easy process while keeping you informed with regular updates.At DD214 Direct, we strive to make the entire experience as seamless as possible for our clients. We understand the importance of clear communication and keeping you informed about the progress of your request. Our team is dedicated to providing exceptional service, and we're delighted that we met your expectations.Your recommendation means a lot to us. We believe in the value of our services and the level of convenience and support we provide. Knowing that you had a positive experience and would highly recommend us is truly gratifying.Thank you once again for choosing DD214 Direct. If you ever need further assistance or have any questions, please do not hesitate to reach out. We're always here to help.

• Review fromMADISON P

  Date: 11/21/2022

  THESE FOLKS ARE VERY COURTEOUS AND PROFESSIONAL AND HELPFUL IN A TIMELY MANNER. ****************
  

  DD214 Direct

  Date: 07/13/2023

  Thank you so much for your wonderful review! We greatly appreciate your kind words about our team at DD214 Direct. We are thrilled to hear that you found our staff to be courteous, professional, and helpful in a timely manner.Providing excellent customer service is one of our top priorities, and we're glad to know that our team met your expectations. We believe in treating our clients with respect, professionalism, and kindness throughout their interactions with us.Timeliness is another aspect we emphasize, as we understand the importance of addressing your needs and requests promptly. We strive to provide efficient and timely assistance to ensure a smooth and hassle-free experience for our clients.Thank you once again for choosing DD214 Direct and for your positive feedback. If you ever require further assistance or have any questions, please don't hesitate to reach out. We're always here to help.

• Review fromBecky M

  Date: 11/19/2022

  The process was super easy and very quick! Highly recommended.
  

  DD214 Direct

  Date: 11/20/2022

  Thank you so much for supporting us with a 5-star review. Its our goal to make our process as quick and easy as possible for our clients and we are glad that this was your experience! Thank you for placing your trust in us and your willingness to share. Here at DD214 Direct, we work hard to help veterans and their families with the retrieval of their DD214, we have a valuable and necessary service that is not offered by any government agency and can not be replicated by veterans acting on their own. Even during the pandemic when agencies are operating with limited staff or are closed, we are still able to help most veterans. For select groups, we can provide same-day documents. For others, it's **** working days. For some due to the pandemic closures, it's much longer. We are hired for our resources to help veterans avoid the hassle of getting a DD214. There is no faster way to get your record than by working with us. Its the same as filing your taxes; you can file it yourself, or you can get the services of an accountant to help you file it. We represent individual veterans in front of 75 different, independent federal, state, and territorial government agencies to retrieve evidence of their honorable service so they can access veteran benefits faster and simpler than self-service plus our procedure is easy, fast, convenient, and reliable. Over the years we have developed a process pattern that enables ** to know where the veterans records are kept and we work with these 75 independent agencies to find records fast. This process allows ** to help our clients retrieve their DD214 and military records in the comfort of their own homes. We put your experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for taking the time to share your experience with us, we're thankful for amazing clients like you. If there's anything else we can do to help, please let us know.

• Review fromNina B.

  Date: 11/19/2022

  After months of trying to do this on my own, I used your services, and it was the best decision I made! Great communication and received the documents very fast. I would definitively recommend you to others!
  

  DD214 Direct

  Date: 11/20/2022

  We are grateful for your 5-star review! Fast service is a key area that we strive to deliver for our clients, we're happy you're pleased with the results and that we were able to help with the retrieval of your DD214. We appreciate you being our client and helping to share the word about our service. Here at DD214 Direct, we work hard to help veterans with the retrieval of their DD214, we have a valuable and necessary service that is not offered by any government agency and can not be replicated by veterans acting on their own. Even during the pandemic when agencies are operating with limited staff or are closed, we are still able to help most veterans. For select groups, we can provide same-day documents. For others, it's **** working days. For some due to the pandemic closures, it's much longer. We are hired for our resources to help veterans avoid the hassle of getting a DD214. There is no faster way to get your record than by working with us. Its the same as filing your taxes; you can file it yourself, or you can get the services of an accountant to help you file it. We represent individual veterans in front of 75 different, independent federal, state, and territorial government agencies to retrieve evidence of their honorable service so they can access veteran benefits faster and simpler than self-service plus our procedure is easy, fast, convenient, and reliable. Over the years we have developed a process pattern that enables ** to know where the veterans records are kept and we work with these 75 independent agencies to find records fast. This process allows ** to help our clients retrieve their DD214 and military records in the comfort of their own homes. We put your experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Again, thank you so much for your review and for choosing our service.

• Review fromMitchell S.

  Date: 11/19/2022

  Amazing service. Quick and easy to get what you need. Highly recommended.
  

  DD214 Direct

  Date: 07/13/2023

  Thank you for your review and feedback. We appreciate your positive comments about our service, noting it as amazing and quick and easy to obtain what you need. We're glad that we could meet your expectations in delivering the required documents.We value your recommendation and are grateful for your support. We will continue to strive for excellence and improve our services based on valuable feedback like yours.If you have any suggestions on how we can enhance our services and earn a higher rating from you in the future, please feel free to share. We always aim to provide the best possible experience for our customers.Thank you again for choosing our service and for taking the time to provide feedback. If you ever need assistance or have any questions, please don't hesitate to reach out. We're here to help.

• Review fromRichard T

  Date: 11/18/2022

  Great service and friendly staff !Would definitely recommend !!So easy to work with and quick
  

  DD214 Direct

  Date: 07/13/2023

  Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with our service and found our staff to be friendly and helpful.At DD214 Direct, we take pride in providing excellent customer service and ensuring that our clients have a positive and seamless experience. We're delighted that you found our team easy to work with and appreciated our quick response times.Your recommendation means a lot to us. We believe in the value of our service and the level of convenience we provide to our clients. Knowing that you would recommend us is a testament to our commitment to delivering exceptional service.Thank you once again for choosing DD214 Direct. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help.

• Review fromLarry W

  Date: 11/18/2022

  I am buying a home with a VA loan and need the points I received for all 6 years. I have called many times and the last time was told they can't find my records. I paid $114.00 on Nov 1st and still no records.
  

  DD214 Direct

  Date: 07/13/2023

  Thank you for sharing your feedback with us. We apologize for any inconvenience or frustration you have experienced regarding the retrieval of your records for your VA loan.We understand the importance of obtaining the necessary documents in a timely manner, especially when it comes to a significant transaction like buying a home with a VA loan. We are sorry to hear that there have been delays in locating your records, despite your efforts to reach out and the payment made on November 1st.Please rest assured that we take your concerns seriously, and we are committed to resolving this issue promptly. We will investigate the matter further to understand the specific circumstances surrounding your case and work diligently to obtain the points you received for the past six years.We apologize for any inconvenience caused by this delay and appreciate your patience and understanding. Our team will prioritize resolving this matter for you as quickly as possible.If you have any further information or questions regarding your case, please feel free to reach out to our dedicated support team. We are here to assist you and ensure that this issue is resolved to your satisfaction.Thank you for choosing our service, and we apologize again for any inconvenience caused. We are committed to improving our processes and providing the best possible service to our valued customers.

• Review fromEarnest J

  Date: 11/16/2022

  Professional services that can be trusted to get the required documents in fast timely manner. Your also well informed of their progress from start to finish. Another well satisfied customer, thank you!!!
  

  DD214 Direct

  Date: 07/13/2023

  Thank you so much for your amazing review! We greatly appreciate your kind words and are thrilled to hear that you found our services professional, trustworthy, and efficient in delivering the required documents in a fast and timely manner.At DD214 Direct, we prioritize providing reliable and prompt services to our customers. We understand the importance of obtaining the required documents quickly, and we strive to streamline the process to ensure a smooth and expedited experience.We also place great emphasis on communication and keeping our clients well-informed throughout the entire process. It is our goal to provide transparency and updates from the start to the finish, so you are always aware of the progress and status of your request.Your satisfaction as a customer is our ultimate reward, and we are delighted that we could meet your expectations. Thank you for choosing DD214 Direct and for sharing your positive feedback. If you ever require further assistance or have any questions, please do not hesitate to reach out. We are here to help.