Reviews

Review Details

• Review fromClifford B

  Date: 04/19/2023

  I booked a moving truck with UHaul and on their website they have the ability to line up movers to help load and unload the truck at the different locations. Loading went fine. En route, I called the other help to let them know when we would arrive, and they said "fine, we will alert our team." Once we arrived at the destination to unload, the help never showed. I called MovingHelp.com and they cancelled the job and lined up some new moving helpers, who arrived about an hour later and were great (my nephew and I had unloaded the truck into the driveway by myself in the meantime). So now I want to review the NO SHOW help so that others will know not to use them. MovingHelp says that there is no way for me to provide a review since the job was cancelled (because they were a no show). Really. Not kidding. So all of the customers who want to leave reviews like this to warn others are unable to do so. Yep that's their business model. Run away.

  MovingHelp.com

  Date: 04/21/2023

  Thank you very much for reaching out to us regarding this matter at hand. Please keep in  mind Movinghelp.com is an online Marketplace that connects you with local Providers that are separate companies in your area. We truly do apologize the initial company you booked were a no show. When things like this occur, it is documented correctly on their account. If you are wanting to connect with the company that wasn't able to show, you can do so directly by reaching them at the phone number and email address you received when booking. Once again, we do truly apologize for any inconvenience.

• Review fromDarlene L.

  Date: 04/07/2023

  Beware they will take your money for a !!! Job don't pay them I was stranded with my stuff on truck then they don't answer the phone,how do people rest at night they going to get a hold of someone that's going to more than ****** a review

  MovingHelp.com

  Date: 04/10/2023

  Hello there, MovingHelp.com is an online marketplace for customers to hire people who provide moving labor services. Our goal is to provide a safe environment for exchanges between customers and Moving Help Service Providers. It is always our hope that by providing this marketplace, both parties will walk away satisfied with the outcome; however, we understand sometimes issues arise. You have a few ways to handle and resolve issues with your Moving Help Service Provider: leaving a review, utilizing the ************************** or direct communication with the provider. Customer Review The ****************** marketplace and the Service Providers heavily rely on customer reviews and ratings. This helps future customers easily locate quality providers. How to leave a customer review: 1. Log onto your Customer Account at ************************. Click on "Past Jobs" 3. Select Receipt and locate Write a review. Dispute *************************************** will assist you through an online dialogue with your Moving Help Service Provider. It is designed to shape communications into a constructive and polite solution. We do see that you have started a Resolution Case with your Provider and they have been discussing this with you directly. You will want to login there to continue communicating with them and or by reaching them by phone or email, which was provided to you via email. We do truly apologize for any inconvenience this may have caused.

• Review fromCrys J

  Date: 04/05/2023

  Dont try to become an independent contractor with them because theyll deny you without justification and then tell you they dont have to give you a reason. This company *****.

  MovingHelp.com

  Date: 04/06/2023

  Hello there, thank you very much for reaching out to us regarding this matter. Per our policies and procedures you are ineligible based on the information you submitted to us. I do see that you emailed us on the 5th regarding the reasoning. An email was sent to you shortly after on the 5th pertaining to the reason of why you are ineligible to have your company on the Marketplace. If you have any further questions or concerns, please don't hesitate to reach back out to us.

• Review fromHannah Q

  Date: 03/11/2023

  I cannot believe how terrible of an experience this has been. I got passed back and forth between Moving Help and Uhaul and neither company will take responsibility for the fact that they messed up my reservation which is now costing me over a THOUSAND extra dollars to rebook. The agent I chatted with didn't even apologize and tried to make me feel like I hadn't read the details when it was her who hadn't paid enough attention to what was happening with my case! Avoid using these companies for moving at all costs.

  MovingHelp.com

  Date: 03/13/2023

  We are terribly sorry to hear of this matter. We do see that you were able to connect with customer service manger via email and phone regarding the situation at hand. We did cover some of the cost of rebooking a new service provider. If you are still needing further assistance, please don't hesitate to reach out to that email address. Once again, we do apologize for any inconvenience Movinghelp.com has caused.

• Review fromZeb H.

  Date: 03/09/2023

  Out of *********, I hired Tactical Movers (scammers), who never showed up for the job. I was able to get a hold of them the day of, and they said that, while they were not able to do the job due to "legal troubles", they had a "sister company" that was available, but they would cost more (and in fact they also charged me a premium). Fine, I said, and I had them come out. They were OK, one guy was very lazy and the other young and inexperienced, but willing, and he did most of the hard work.Tactical Helpers got me to give them the payment code under the pretense of wanting to use it to process my refund. Well, apparently, once they have the code, movinghelp.com assumes the job is paid for, and so here is the scam: hire the company, wait until the customer freaks out and has no choice but to hire their "sister company", get them to pay a premium for the second company and, as a bonus, if you can, get the payment code and get paid 3 times.Now, here is where things got interesting. I first contacted movinghelp.com to find out whether they were tracking my refund. Their first response was quite clear: they are not responsible for the movers and they're merely a website that functions as a marketplace.Well, here's the problem: when you're a marketplace that facilitates scammers, you're an accessory. They were barely interested in getting to the bottom of the issue. In fact, those movers are still on the website at the end of the day. Apparently, the burden is on me to make sure they take down scammers from their website. Cool, uh?We're in 2023 folks, and companies like movinghelp.com should be better at guaranteeing the safety of their customers. It would not be hard to implement a better process; it would not be hard to be less defensive and make sure your customers understand what is happening, instead of using jargon to further muddle the convo; it would not be hard to just be a better company? How do I know? Well, because they are so bad, the only way is up.

  MovingHelp.com

  Date: 03/10/2023

  MovingHelp.com is an online marketplace for customers to hire people who provide moving labor services. Our goal is to provide a safe environment for exchanges between customers and Moving Help Service Providers. During the reservation process it is outlined that you are not to provide the payment code until you are satisfied and the Provider has completed the job. It is always our hope that by providing this marketplace, both parties will walk away satisfied with the outcome; however, we understand sometimes issues arise. You have a few ways to handle and resolve issues with your Moving Help Service Provider: leaving a review, utilizing the ************************** or direct communication with the provider. We do see that you left a review regarding your experience with that direct company Provider. We do also see that you have started a Resolution Case with the Provider yesterday. You will want to connect with them directly via that route. You have also received via email the Providers contact information to reach them directly. We truly do apologize for any inconvenience this may have caused you.

  Zeb H.

  Date: 03/10/2023

  Response to movinghelp.com's reply on 03/10/23 Here we go again... Movinghelp.com may be an online marketplace for customers to hire people who provide moving labor services but its also a platform that hosts fraudsters (see my review, and apparently, several of the others here). So, this is what I am going to do: I am going to write your reply for you! You're welcome. Here is what your statement should say:We appreciate your feedback and we apologize for your experience. We are always looking for ways to improve our service, however, so we take our customers' feedback seriously. We will look into the information you supplied and use it to review our processes. Our goal is to make sure our services live up to our slogan: a reliable, safe, and bla bla bla whatever marketplace.Given our systematic failures, evidenced by our abysmal BBB rating, I can promise you that I will personally initiate the following:1) Launch a full review of our transaction security processes to establish better protections for our ************ We will conduct a full review of how we perform our customer interactions to improve those wherever possible. Our priority is our customers satisfaction (even though you can't tell due to our current operation model)3) We will do a better job of figuring out who to allow to provide services on our marketplace. Because I am a forward thinking bot, one idea I will recommend to the company is a vetting system for the movers that are interested in joining our site, and a way for our customers to distinguish between verified and non-verified movers. Perhaps, we will also provide a way for our customers to distinguish between insured and non-insured movers as well.In the meantime, we would like to assist you in resolving the issue by providing you the following resources: dispute resolution link; reviews; etc.Thank you so much for being a valued customer and we look forward to unducking ourselves.What your statement says is the following:We do not care what people say because our business model does not rely on repeat business and our success percentage is sufficient to stay afloat, because we have not been sued out of existence yet. If our platform fails our customers, its because our customers failed themselves by using our service.

• Review fromMike M.

  Date: 03/08/2023

  MovingHelp provided a local contractor ************ ****************** out of *****, ****** to help with a loading a truck. Two employees showed up, one who was stoned, and while moving items, dropped a small safe down a flight of stairs and destroyed a tall window adjacent to a door at the foot of the stairs. The window replacement cost was $1090. The contractor will not return calls and MovingHelp hides behind their ******** fine print in contracts avoiding any liability, basically saying they are not responsible for the actions of their contractors. Use extreme caution in utilizing their services.

  MovingHelp.com

  Date: 03/09/2023

  Hello, thank you very much for reaching out to us regarding this. We are not seeing an order with this email address. If you can please email, ********************************** regarding the matter with the reservation details, that team will be sure to direct you accordingly based on the scenario at hand. We do apologize for any inconvenience this may have caused you. We look forward to hearing back through the route to the correct team that investigate further.

  Mike M.

  Date: 03/09/2023

  The email associated with the account is **************************** Here's the deal UHaul.....I'm representing my brother in law who lives out of state. He hired your contractor to perform work on Feb 23 to help move our elderly mother in law who has lived in her home for 45 years. I know how the drill goes, because I have dealt with 4 of your team members and the response is the same canned response: Gosh, ********** sorry. But you know, Moving Help is just a neutral venue. And if you need any help, we suggest contacting the contractor to resolve OR since we are just offering a market place, be sure and place a review because those are so very important, OR fill out our dispute resolution form. My complaints with UHaul, hence I think its important the BBB is aware are: #1, NO WHERE on your website page with all the glitz and glammer saying MovingHelp "Powered by UHaul", does it say, uh gee, we don't vet a single contractor and don't require any of them be bonded or insured. "Powered by UHaul" conveys the protection of UHaul Corporation. #2 NO WHERE on your website page does it say if you suffer a loss you're on you own because other than saying "********** sorry", we aren't liable for anything. #3, unique to this case, the contractor mentioned above, operating under the assumed business name of Happy 2 Help ******************, does not have their business name registered with the Secretary of ************** as required by law. You'd think that bringing this to the attention of your "team" that UHaul would want to remove such a business from their "market place". But no. I'm told they can't do that, because it is simply a market place. So, the way it stands, the contractor has 14 days to respond to our request to be paid for the $1090 damage caused by an employee who was stoned. ( Oh, I forgot to mention, the stoned employee when using my mother in law's toilet, urinated on her floor. Disgusting). We all know the contractor won't respond and we will be forced to take her to small claims court, which when that day eventually comes, our claim will be awarded but she still won't pay. So in the meantime, I'm bringing this to the attention to ****** ******************************************************** I'm not bringing our loss to their attention, what I will be bringing to their attention is deceptive advertising on the webpage of MovingHelp.com. I will also file a complaint based upon the fact that Happy 2 Help Movers is not registered under the assumed business name requirements of ****** state law, and after that is brought to the attention of *****, I'm told they will not remove the contractor from their list of movers "Powered by *****.

• Review fromSheila L

  Date: 02/21/2023

  The movers themselves were great. They were efficient and careful. The experience with MovingHelp.com was abominable. I will never use this company again. I booked the service through U-Haul and gave them my debit card. Neither they nor MovingHelp sent me an e-mail or put the job information on my account until I had contacted them at least 5 times. The mover waited at my home for over an hour after completing the task while I tried to get him a pay code. You cannot talk to anyone - all communication is either e-mail or chat. I now have the charge on my card 3 times. I have no idea how this company stays in business.

  MovingHelp.com

  Date: 02/22/2023

  Hello, thank you very much for reaching out to us regarding this scenario that did occur. When reviewing this information, it does look like the order was created under a different email, as that is where all the confirmations, details of your order as well as Payment Code was sent. When creating orders, it is vial to ensure you place an email and phone number that is applicable for you to check to ensure proper communication is delivered. Once again, we do truly apologizes for any issues this may have caused regarding utilizing Movinghelp.com

• Review fromKris K

  Date: 02/18/2023

  Did I want to pay them? Definitely not do. I think they performed $500 worth of work also definitely not this whole process was an absolute joke and a nightmare . It took me nine hours on the phone to be sure that my stuff was loaded and locked. I dont know how U-Haul handles movers who are third-party but after speaking with moving help in the 800 number the guy I spoke to was very nice and he was very sympathetic, but basically said there are no options you guys dont employ them you dont have any control over them and you couldnt find anybody else to show up. Im not sure how this process should cost $800 or why I should be refunded for the moving help that really didnt happen.Your resources drove a pod and stood and watched by my guy loaded it. Im looking for a refund for the labor. And some compensation for my time and headache and this entire process. U-Haul definitely dropped the ball all the way around to help was awful. But I will say ****** was an amazing representative. She followed through she followed up. She called the movers. She called the location she confirmed the pod. She definitely went above and beyond and shes pretty much the only one that U-Haul who cared or did anything.TO recap - the movers came from the North. They paid for it on their own, no blankets, no equipment and wanted to load my stuff into this trailer and the guys personal vehicle.Then drive my stuff 100 miles south to the ********* POD location, and load the pod. No inventory, no lock, no way to ensure nothing was stolen. When I refused this, they returned the trailer - drove to get the ***** brought it back, loaded it and returned the **** They were 2 hours late to begin and this wasnt completed until 630 pm on Friday. This is totally unacceptable for paying $500+ for labor, when they didnt do one thing, my property manager did the loading. These resources and this process was an absolute s*** show, moving help and Uhaul should be embarrassed.

  MovingHelp.com

  Date: 02/20/2023

  We are terribly sorry to hear of this matter. Please keep in mind, Movinghelp.com is an online marketplace. The Provider you chose is a separate company. We do see that you have started a Resolution case with the company you hired. From there, they will be the ones to discuss this with you and find a fair resolution. Once again, I do apologize for the scenario at hand.

• Review fromJenny K

  Date: 01/14/2023

  They were very efficient and professional but they scuffed up three sofas/recliners in multiple places. I even had the sofas wrapped in plastic and they removed the plastic to get them out of the house. I contacted them to resolve the issue and they wanted pictures before they moved it, while on the **Haul, and after we had unloaded it. Once I provided the pictures (except for the ones on the **Haul since I didn't take pictures then), they ceased all communication and never attempted to remedy the problem. I was very disappointed with the quality of service.

  MovingHelp.com

  Date: 01/16/2023

  We are so sorry to hear about damages that occurred during your move. Unfortunately we are unable to locate an order under the email address you provided. You can always email us directly by using the contact us page on movinghelp.com with more information so we can look into your case.

• Review fromKayla N

  Date: 12/20/2022

  This is Fraud and the worst moving company you could ever hire! First I hired 2 mover to help unload. First thing right off the bat was only one showed up...second thing is he was late and he told me "I don't have the gas for this" when trying to find my apartment so then he starts walking around on foot. Then once he finally makes it it is very very obvious this kid has never moved a day in his life he doesn't know how to operate a dolly or anything. Its also pouring rain, and he over here taking one box at a time....Kid did 30 minutes worth of work to then lay on the ground as if he were tired! He broke my entertainment center and damaged the walls to my new apartment. After everything was in I asked him I need management name and number or something. HE DIDNT EVEN KNOW THE NAME OF THE COMPANY HE WORKED FOR LET ALONE ANYONE *******! I REPEAT DO NOT GO THROUGH THIS!!!!

  MovingHelp.com

  Date: 12/21/2022

  Hello, I am terribly sorry to hear of this matter. Please keep in mind, Movinghelp.com is an online marketplace. The Provider you chose is a separate company. I do see that you have started a Resolution case with the company you hired. From there, they will be the ones to discuss this with you and find a fair resolution. Once again, I do apologize for the scenario at hand.