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Business Profile

Moving Services

MovingHelp.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Reviews

Customer Review Ratings

1.13

Average of 77 Customer Reviews

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Review Details

  • Corissa W

    Date: 12/01/2022

    Hired ****** Movement to move my items on November 30, 2022. One of the biggest mistakes I made this year. Do Not Use this Company. This company is a fraud. They use ****** as a reference to draw customers into their hands. Their services include: unprofessional movers and a very dishonest owner. I used Movinghelp.com to locate them. This is the second time I was burned from using Movinghelp.com. They are independent but are advertise these incompetent, unsafe companies. The owners of these companies will protect their crew members and leave paying customers suffering.Consumer Beware

    MovingHelp.com

    Date: 12/02/2022

    *******, I am terribly sorry to hear of this matter. Movinghelp.com is an online marketplace for separate companies to assist with your Moving Help needs. As you book a provider you have an opportunity to read reviews and choose which company you feel would be best for your needs. I do apologize you had issues with that separate company. Please keep in mind, you do have an opportunity to start a Resolution Case with your direct provider. You can do so by logging into your movinghelp.com account and submitting a case to work out a resolution with them. Once again, I do apologize for any inconvenience this may have caused you.

  • Josiah H

    Date: 11/30/2022

    Zero customer service, terrible website, doesn't provide necessary information. Wouldn't recommend.

    MovingHelp.com

    Date: 12/01/2022

    I am terribly sorry to hear of this matter. I do see that you were able to connect with a specialist via email regarding the situation at hand. If you are still needing further assistance, please don't hesitate to reach out to that email address. Once again, we do apologize for any inconvenience Movinghelp.com has caused.

  • Brenda S G

    Date: 11/27/2022

    Movinghelp.com did see through the service I paid for. The movers had a flat tire no spare and could not do job. I was left out in cold

    MovingHelp.com

    Date: 11/28/2022

    We are truly sorry to hear that your Service Provider wasn't able to assist with your move due to a flat tire. I do see that you were issued a full refund for the order. You would see that within 5-7 business days. Once again, I apologize for the situation that did occur and any inconvenience this may have caused.

  • Robert T

    Date: 10/23/2022

    They lied to me 3 times about coming .. and never came.. eventhough this was arranged in advanced

    MovingHelp.com

    Date: 11/16/2022

    Hello, I apologize truly for the issue that you had with a Movinghelp Service Provider. I do see that this was addressed previously as a full refund. I truly do apologize for any inconvenience or concern this caused you.

  • Cristy R

    Date: 10/22/2022

    If I could give a negative number less than zero, I would. Beware dont use Moving Help.com to schedule moving. The lady put my request in for 2 days( only needed one day of help) booked 2 guys for 2 hours. SNS Moving ** contacted me the day before I actually needed help moving, said they were on their way. I told him, the move was for next day. The next day, I messaged guy to make sure he was still coming with other guy, was told no, they thought move was previous day and his workers were on other jobs. I disputed being charged. The guy said he could help, if we could get by with just one helper. He suggested I pay him cash app ) $225, acted like he was giving us a deal for all the confusion and shook our hand. My bank was charged $365. Tried calling guy, phone goes straight to VM, goes by name ***************************** (********* **) Scammer! Shame on him!

    MovingHelp.com

    Date: 11/16/2022

    Hello, I truly do apologize for this matter. If you can please send proof that you paid with the cash app to the Service Provider, we would be delighted to get this looked into further for you. You can email that receipt to [email protected] and reference your BBB Review ID.

    MovingHelp.com

    Date: 11/17/2022

    Hello, thank you very much for your response via email regarding your payment to the Service Provider. I have issued you a full refund in the amount of $365.95. Please allow 5-7 business days to see this back on the account. If you have further inquiries or questions, please don't hesitate to reach out to [email protected].

  • JOSEPH S

    Date: 09/26/2022

    Never showed up for the loading of the truck and had to scramble to hire a different group to load us. The crew showed up for the unload... looked in the truck and drove away when we went into the house for a moment. 2 hours later a third crew showed up and unloaded the truck. We paid for 3 hours of service and received 1 hour of service and when we asked for a 2 hour refund movinghelp.com said they are not taking reponsibility.

    MovingHelp.com

    Date: 11/16/2022

    Hello, I am truly sorry for the inconvenience that you had pertaining to your order. We do see that the Payment Code was provided to the Provider once the job was completed, outlining you agreed to all charges at that time. As Movinghelp is an online marketplace, you would want to pursue your Service Provider directly. Once again, I truly do apologize for any inconvenience this may have caused.

  • Willam S

    Date: 09/03/2022

    Movers not required to be licenced.Movers experienced in scamming customers:Don't show up on day assigned.Pretend not to know ***** standard procedure.Start work late in day so as to pressure customer to concede to their demands.Claim specifics of move not provided in advance.Hold furniture hostage until added fee is paid.

    MovingHelp.com

    Date: 11/16/2022

    Hello, I am terribly sorry to hear of this matter at hand. I do see that a Direct Resolution Case was opened with your Provider. As Movinghelp is an online Marketplace, you would want to resolve directly with them. Your Provider did respond to your case as they were awaiting your reply. Once again, I truly do apologize for this matter, for further information, please login to your Customer Account to review your Direct Resolution Case.

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