Reviews
This profile includes reviews for Sonora Quest Laboratories LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 64 Customer Reviews
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Review fromKen K
Date: 12/08/2023
Sent a first-time Bill on Nov. 2, 2023 for bloodwork from Nov. 9, 2022, a year prior! I knew nothing about anything due so looked up all the claims they had filed. They had billed ******** 3 times and my **** Supplement 4 times between Nov. 2022 & Jan. 2023. They were paid by both in Dec. I called Sonora Quest but they only had the 3rd **** EOB in their system which was completely DENIED since it was a Duplicate of the prior **** claims. So they were charging me the full amount based on that single bad EOB with a due date of Dec. 2nd but wouldn't bother to try to find the **** claims that had paid them. Told me to call my insurance. Sonora Quest sent "reminder" emails weekly even after calling them again and telling them that **** had opened a review case. Got a NASTY "setup a payment plan to avoid collections" email Dec. 7th after the Dec. 2nd date had past. I called again and told them **** had issued corrected EOBs 2 days earlier and had sent paid in full this time, and Sonora Quest simply replied they hadn't received them yet. Sonora Quest's billing service is incompetent and hassles people.
Sonora Quest Laboratories LLC
Date: 12/11/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromAnna Marie H
Date: 11/22/2023
No stars but have to pick so I did 1 star for Sonora Quest ******************* I have been calling every month since July 2023 about a bill that I already paid for lab work stemming from a June 2023 doctors visit. When i called Sonora Quest to verify if they posted my payment toward my bill that had already cleared my bank account. I was told it was not paid. After standing my ground why it was not paid because it cleared my bank account. ********************************************* researched further and found a credit in the amount of my bill. I asked why the credit was not posted toward my bill or at least notified me having a credit and instead just billed me again. In addition, I spoke with a Manager last month and he assured me this was going to be addressed with their billing staff to correct the problem so it doesnt happen again. However, this keeps occurring with no resolve. Today I received another bill for for lab work in September 2023 and confirmed it cleared my bank account on ******* for a billing due date of 11-13-23 that was received in the mail way past the due date , today on 11- 22 -23. They just let my cleared check sit in a basket on someones desk for ******************************* again. They mail you a statement that you mail back with check I put accession number on check they do not post properly with or without ascession number. I work to keep my credit good and to have a billing system that could send me to collections if I do not stay on top of every bill received is incomprehensible to me somebody needs to fix their billing system or get people to actually do their jobs right and not just worry about themselves and not care about anyone else. It is very time consuming to get to a live person and very frustrating to be double billed every month for labs for myself and my husband. I can only imagine how many thousands of patients are being double billed this is unacceptable. To know that they are sitting on money that should be sent back to patients is just wrongSonora Quest Laboratories LLC
Date: 11/28/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromJohn N
Date: 10/19/2023
I prefer not to give any stars. I believe they are not responsible enough to keep tract of paperwork. Do to the fact my urine test results were lost and almost cost me a job. I had to have another test done down in *** and pay out of pocket again. So I could move forward with my job. This is not the first time happening with this company. I have others that said it happened to them. Someone needs to figure out where these papers are going.Sonora Quest Laboratories LLC
Date: 10/26/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromBrenda K
Date: 10/13/2023
Trying to pay bill over the phone *****, worst ever I give that a 0Sonora Quest Laboratories LLC
Date: 10/16/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromDouglas E
Date: 10/05/2023
I get blood drawn every 3 weeks. The *********** Lab has always been professional and courteous. I want to recognize ******* for a quick and easy blood draw. He has drawn blood on numerous occasions and I find his easy demeanor great for his position. To the entire staff, thank you for all you do.Sonora Quest Laboratories LLC
Date: 10/09/2023
Sonora Quest Laboratories would like to thank you for your time in submitting this review. This feedback will be forwarded to the respective department/leader.Review fromVita B
Date: 09/12/2023
Sonora is the worst lab in the world! We paid the bill, supplied them a copy of the cashed check front and back and we are getting billing notices every minute! I keep calling and getting no where..what kind of company are they?Sonora Quest Laboratories LLC
Date: 09/13/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromDennis H
Date: 08/30/2023
I have been fighting their billing department for months now over bills I have already paid. Their billing department keeps telling me they fixed it, and then I get another past due notice in the mail. I have to keep calling them to get this corrected, yet they seem unable to fix it on their end. It's bad enough having to deal with cancer, but then to get past due notices from them month after month on bills I have already paid is a bit much.Sonora Quest Laboratories LLC
Date: 08/31/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromLynn V
Date: 08/25/2023
Never on time. Arrived 12 minutes before appointment, was seen at 12:25 appointment was at 12:00. Why can't they stick to their appointment times? Walkin's are just that, walk ins. I should not have to wait when I have an appointment. I don't complain usually but why can't they abide by there appointment schedule. Does not seem fair to the regulars.Sonora Quest Laboratories LLC
Date: 08/31/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Sonora Quest Laboratories LLC
Date: 08/31/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromMelissa S
Date: 06/19/2023
AWFUL and I will go to ANY lab but them from now on. I was sent to collections for a 2019 DOS that I NEVER received a bill for. My invoice, my results, I can't see ANY OF IT on their "portal" and I can't even verify on my insurance. I NEVER received a bill. They could even see that I had paid bills invoiced AFTER this one. I paid what I apparently owed, but I believe this is fraud.Sonora Quest Laboratories LLC
Date: 06/26/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank you.Review fromMiranda O
Date: 06/15/2023
Sent me a bill with two weeks to pay for $300 for blood work that was supposedly done 14 months ago. This company is not legitimately run. Do not trust them.Sonora Quest Laboratories LLC
Date: 06/26/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank you.
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