Reviews

Review Details

• Review fromJeffrey R

  Date: 09/03/2024

  Service tech do their job very well. However, when it comes to communication and warranty work, this company doesnt deserve a single star. First off, our unit is only 2 years old. The compressor goes out and we are told it is going to cost $3100 to replace the compressor. That was the labor cost. The compressor is covered by the warranty. So I call to talk to someone about this estimate. I find out that the average cost for labor to replace a compressor is $1100. I called 3 different times and only got a virtual assistant who said she would let them know I need an urgent call back. I get a call to schedule my replacement and wanted the balance of $3100 first. I told her I needed to speak to someone about the bill and I finally get a call from the service mgr who immediately reduced the bill to $1546. Thats better but i still think its too much. But job got done. After finalizing the details of the repair and 4 hours after my initial call to talk to someone, someone from customer service calls me to see why I was calling, completely unaware of any conversations I had within the company. Zero stars on communication, 5 stars on service work and technicians and Zero stars to management who never bothered to help me or call me back other than the service mgr.

• Review fromJeff J

  Date: 08/24/2024

  They sold us a bad unit back in June and still have not fixed or replaced it. It's literally waterfalling off of our roof. They've sent so many techs out we've lost count. Some of them are event rude. $17k down the drain. DON'T USE THESE GUYS!

• Review fromileen g

  Date: 08/17/2024

  They scam you for units and treat employees completely poor. Toxic work environment and management is completely political. Horrible turn over rate and not telling employees this is a seasonal job.

• Review fromLeonard A

  Date: 08/13/2024

  I recently had the pleasure of working with Semper Fi ******************************************** and the experience was outstanding. **** came out to perform preventative maintenance on our A/C unit and provided us with honest and detailed information about the state of our system. He gave us a reasonable quote for a new A/C unit, air handler, and additional services like air duct cleaning and duct sealing. Deciding to replace our system was easy, thanks to ***** straightforward approach and clear explanations.When it came time for the installation, *** and **** did an incredible job. Despite the challenging layout of our attic, they removed the old system and installed the new A/C and air handler with great effort and precision. Their dedication to getting the job done right was evident in every step they took.The entire process was seamless, thanks to the rest of the team at Semper Fi who quickly set up the other services and coordinated repairs to our drywall. The professionalism, efficiency, and quality of work from everyone involved exceeded our expectations.I highly recommend Semper Fi ******************************************* for their exceptional service and commitment to customer satisfaction.(PS - I had a supply of assorted Crayons on hand, but they were not needed. FYKYK ??)

• Review fromKenneth G

  Date: 08/13/2024

  Lousy customer service. I've purchased 2 AC units from them in the past 2 years. The first was 2 years ago and it has worked fine. However, I can't say the same for my 2nd unit which I purchase in March of this year. This unit was only for our family room and should easily cool it. The other unit was for the rest of the house and works fine covering a lot more space. I didn't start using the new unit until May at which time I noticed it didn't seem to be performing as it should. It puts out cold air but never cools the room enough to reach the temperature set on the thermostat. Therefore, it runs constantly. In early June I notified Semper Fi of the problem and they sent out a tech. He checked the unit then replaced the face plate of the new thermostat saying they had been having issue with them. This didn't resolve the problem. I called again and another tech. He replaced the entire thermostat. Still the same problem. Since June there have been 6 different techs, 7 visits and still no resolution. The latest "suspicion" has been the duct for the return is not large enough and it would be referred to management for resolution. I heard nothing. After threatening to file a complaint with the BBB I finally got a call from an installation assistant manager, *****, on August 4th. He said there would be installers coming out on the 6th to upsize the return duct. They did show up but the duct they brought was too large and they did not have a smaller one with them. I haven't heard from anyone since. Throughout this time I've had to initiate contact. No one has ever contacted me after these repair calls to inquire if the issue was resolved. Lots of unkept promises when it came to "someone will get back with you". I'm a *********** vet and it's a disgrace that these people are using the *********** motto "Semper Fi" for the name of their company. They certainly aren't "always faithful" when it come to their customer service. DO NOT DO BUSINESS WITH THIS COMPANY.

• Review fromStephanie P

  Date: 08/13/2024

  Worst experience of my life with this company! Paid over 20k for a new unit that keeps failing. Faulty wiring/electrical panel etc theyve come out 5 times in 4 months and my AC is still not working. I called their emergency line just to be told theyre not available and I will have to wait for a phone call back.

• Review fromMJ J

  Date: 08/12/2024

  Our interaction with ********************* as our technician for the maintenance service was exceptional. Throughly explained what was needed, ordered, and installing next day. Would highly recommend Semper Fi.

• Review fromAbby J

  Date: 07/31/2024

  We have two AC units, both went down. The technician came over and after inspection informed of the cost which I found to be very expensive . I had no choice. I accepted but he insisted to be paid fully before he started work - management instruction - . We paid . He got stuck because he did not have one of the correct parts. He phoned his office many times but no one answered. He said he would have to go and it would take two days to get the correct part. I proposed that I go with him to ********** to get the correct part. He refused because "his management forbids it". We checked for the availability of the part on the net, it was available at ******* for $130. I sent one of my family members to pick one up. The ******* near us did not have it in stock. Mean time one from the office called him back and proposed to use the part he had while ignoring certain wiring. I gave him my consent to go ahead as it was getting very hot.We got both the units working. Both our units are relatively new and still are under warranty. The technician informed us that one the unites' compressor has issues and needs to be changed - I do not suspect his assessment -. I asked him to go ahead start the process of changing the compressor. He called his manager and he gave us a verbal quote - which was later emailed -. What I found to be utterly unacceptable and telling, was they wanted us to pay %50 upfront, knowing that the quote is for manpower only. As for the value of the quote it was twice the value of the same job we had done before.*** What I find very telling about the culture of this company is the following ***We had them prior to this encounter fill gas in one of the ACs. After the technician left, we found the gas container on the curb. We assumed that he forgot to load it in his van. We called to inform about it. Nobody came. Before the technician left this time we gave him the container. After he left we found it on the curb. Now we have to find away to dispose of it.

• Review fromTim R

  Date: 07/22/2024

  These guys are the absolute worst AC company to deal with. Try it out for yourselves, initially they will oversell a unit that doesnt work for the desert but they have a ton of them so they will offer a low price. Once the unit breaks under a year time they will ask you for a few weeks to get service. However if you say its an emergency (even though its a new unit) they will do their best to prioritize you. From there its a crapshoot. Multiple answering services with multiple managers who are supposed to help (all I got was a ****).The best AC company is not these guys. Just be careful before watching the tons of commercials they focus their efforts on! Nice work fake veterans

• Review fromTabatha A

  Date: 07/19/2024

  Worst customer service. Absolutlety terribble communication. New unit installed failed with in 12 hours and it took them 48 hours to fix the issue when my home was 91 degreees. I wasnt an emergency. But the finance **** during down time expected the 1st pay. The techs were not professional nor respectful to my situation. I am a USMC vet just as my husband is, the only reason why we hired this company and got the worst customer service ever. I do not recomend this company to anyone. If the owner is a true USMC vet then hes a fake *************** in my brotherhood would run such a bogus company.