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Average of 22 Customer Reviews
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Review fromConnie J
Date: 02/03/2025
So far the process has been good just waiting on our windows to be built.
Renewal by Andersen of Alabama, LLC
Date: 02/05/2025
Thank you ****** for the review, let us know if you need anything in meantime! Look forward to speaking soon!Review fromConnie M
Date: 01/23/2025
I would recommend Renewal by Andersen to others. They are straight forward with what they say . Also, I have had my windows for a year and a half. Love them and I plan on buying more windows in the future. Thanks ******Renewal by Andersen of Alabama, LLC
Date: 01/26/2025
Thank you ****** for the review and recommendation! We are so glad you are enjoying your new windows, please let us know if you need anything! Have a great day!Review fromCHARLES W
Date: 01/13/2025
THIS COMPANY SHOWED UP AND CONDUCTED A 2 HOUR PRESENTATION.**** REFUSED TO HONOR AD THAT GOT THEM THE CHANCE TO PRESENT PRODUCT. TOLD ME "WE NEVER DO THAT" WHEN ASKED TO SHOW ME WHAT DEALS WERE FROM THE AD.WASTED MY TIME IN OFFERING TO PUT IN 19 VARIOUS SIZE WINDOWS AT $63 K. I SHOOK THEIR HANDS AND SENT THEM PACKING.THESE **** SHOULD NOT BE ALLOWED IN HOME AS THEIR PRICING HAS NO BASIS IN REALITY!!THEY WILL NOT HONOR AD THAT THEY/VE PLACED IN NATIONAL PUBLICATIONS. I REGRET I LET THEM IN THE DOOR OF MY HOME!!!Renewal by Andersen of Alabama, LLC
Date: 01/15/2025
Hi *******, we appreciate you taking the time to leave us your honest feedback. We are very disappointed to hear that your experience with us was not a positive one and we will be addressing the issues described. Please reach out to us directly at ************** if we can discuss anything further.Renewal by Andersen of Alabama, LLC
Date: 01/15/2025
If you could, send me a copy of what national promotion you feel you did not get and we are happy to reprice and apply any applicable discount. My email is ******************* Thanks!Review fromDiane K
Date: 12/12/2024
I would never recommend this company for anything. We had a horror story. Our windows had to be installed twice ( the trim around the windows did not match around each window or from window to window) From 4' to 1.5" on even one window. There were 12 windows total. Screws were missing when installed and then yellow deck screws were used to complete installation. Screens were left loose on a number of windows. Months later a crew came back to fix windows and they were taught on the job how to fix them. As day went on and time ran out, work got sloppy. Because of the uneven trim, siding that had been cut off at first install, had to be replaced. Unfortunately, although the same siding was ordered, it did not lock together with the old. We still have loose siding. We did receive a discount but it does not cover the fact that the only way to really fix the siding is to replace it. The most disconcerting part was dealing with one of the principals we met with to resolve this. He refused to look at photographs a number of times to see what had occurred and why the siding was a problem. He said he had run a siding company but could not understand why siding no longer locked together. He said they didn't do siding and they weren't responsible for (even though they are ones that cost it out). Then he admitted he ran company but didn't know about installation. How do you train crews, care for customers, and do a professional job, when you don't know how the work your company does gets done?After some research, we found that you can purchase ******** windows (not Renewal) for much less money and get an experienced contractor to install for less. And you can even get custom sizes if you need, with not the loss of glass area that happens with Renewal windows.Renewal by Andersen of Alabama, LLC
Date: 12/16/2024
Hi *****, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us directly at ************** if you want to discuss anything further. Thank you, and we look forward to hearing from you soon.Review fromvivian m
Date: 11/12/2024
We give our RbA technician a five star rating! ***** was ontime, measured all of the windows that need to be ordered. More importantly, he answered all of our questions about the installation and the appearance of our new windows. He was wonderful and very professional!Renewal by Andersen of Alabama, LLC
Date: 11/13/2024
Thank you so much for the review! If you need anything, please reach out ************.Review fromStephen Bruce B
Date: 11/01/2024
Totally professional, knowledgeable and worked with me and my wife with what we needed and when we needed it. Ive already recommended them to some relatives and will also to our friends.Renewal by Andersen of Alabama, LLC
Date: 11/02/2024
Thank you ******* for the five star review, please let us know if you need anything and have a great day!Review fromLK G
Date: 07/21/2024
**** and ***** did an amazing job with our windows. They replace 19 windows in our home and they look so good. Quality of work and professionalism was outstanding. Thank you RBA for the second time at replacing our KS and AL homes. Recommend highly!!!! God bless you!Renewal by Andersen of Alabama, LLC
Date: 07/22/2024
Thank you so much for the review and thank you for taking the time to let us know how we did. Please don't hesitate to reach out if you need anything, and we hope you have a great day!Review fromSusan C
Date: 05/06/2024
The salesman and the contractor both were very personable knew the product. Took exact measurements of windows to make sure that they will replace the old without issues. I cant wait to get my new windows.Renewal by Andersen of Alabama, LLC
Date: 05/07/2024
Thank you so much ***** for the positive review- we look forward to the next steps! Have a great day and let us know if you need anything!Review fromPaul H
Date: 12/23/2023
The consultant was on our side in finding the lowest price options for everything we wanted. Fortunately, they only offer their best windows (Fibrex windows) and their best glass (Smart Sun TM) for replacement windows. There were an endless number of ways we could fill the different openings, which had a huge effect on our price. Then their financing was out of this world.Renewal by Andersen of Alabama, LLC
Date: 12/27/2023
Hello, we are happy to see that your experience was a positive one! The team here at Renewal by Andersen of North and Central Alabama is always available for any assistance that you may need. Thank you for taking the time to leave us your rating! Have a great day!Review fromAmber P
Date: 05/16/2023
Very disappointed. I requested an appointment for consultation online. They did call, which was a plus, but when we got to the part about scheduling, he asked if anyone else was part of the decision - spouse, sig other, FRIEND (so not necessarily anyone who lives here). I said, "my husband, but he probably won't be available. He travels a lot, so we can just go ahead and schedule."He then informed me he could not schedule it without my husband being here. What? It's 2023 - a woman can order home improvement items (even windows and doors!) by herself, with no spousal input. I asked if he wanted my business, and he said it had nothing to do with that, he just had to have everyone involved. Should I read that you just want a man involved, or could it be something less sexist? Oh - and calling me back just to hang up on me? That's just *****.Renewal by Andersen of Alabama, LLC
Date: 05/17/2023
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our Manager will be reaching out shortly to discuss, or please give ** a call at ************ at our earliest convenience, Thanks again.Renewal by Andersen of Alabama, LLC
Date: 05/18/2023
Thank you ***** for taking the time with me today and we will see you next week!
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