Reviews

Review Details

• Review fromKatherine S

  Date: 05/23/2025

  ****** ***** was very gracious,courteous, knowledgable and we enjoyed working with him very much!!! We were extremely pleased with his patience in helping us to decide which type of windows we wanted to purchase. He deserves a review of five stars or higher !! Such a pleasure to work with!!!!!!!

• Review fromMarguerite S

  Date: 05/19/2025

  ***** was great. Made sure I understood everything and answered all my questions. Very professional. My dogs even liked her!
  

  Renewal by Andersen of Alabama, LLC

  Date: 05/21/2025

  Thank you so much **********! We love to hear about your positive experience with *****. If you need anything, don't hesitate to reach out! Have a great day!

• Review fromDiane B

  Date: 04/14/2025

  Ms. ******** was great. She was professional and very knowledgeable and kind. She answered all of my questions. The people that put the windows in were really good. They could have done a better job cleaning the windows. But overall I was really happy with everything. I would work with Ms. ******** on all my projects. I am going to get doors next.
  

  Renewal by Andersen of Alabama, LLC

  Date: 04/15/2025

  Thank you so much for taking the time to leave us your review and feedback. We are so pleased that you are happy with your windows and let us know if you need anything! Have a great day!

• Review fromDavid J

  Date: 04/14/2025

  Kainnon Geovonni was outstanding! Extremely knowledgeable of the product and company financing and available discounts. Product demonstrations were very informative and were explained in great detail. Very personable, not pushy.
  

  Renewal by Andersen of Alabama, LLC

  Date: 04/16/2025

  Thanks *****!  We are so glad you enjoyed the visit with Kainnon.  Let us know if you need anything and have a great day!

• Review fromAnn R

  Date: 03/28/2025

  *** provided excellent service in explaining ******** Windows and their material. He answered all my questions and is very knowledgeable on windows. He has a great personality.
  

  Renewal by Andersen of Alabama, LLC

  Date: 03/31/2025

  Thank you *** for the kind review and we are so glad you enjoyed your visit with **** Let us know if you need anything.

• Review fromJonna L

  Date: 03/23/2025

  ****** was great & worked with me to get the most done with available funds at this time. Can't wait to see the new windows installed
  

  Renewal by Andersen of Alabama, LLC

  Date: 03/25/2025

  We are so glad you enjoyed your visit with ******! And thanks for taking the time to leave us this review- we look forward to seeing you soon!

• Review fromSh J

  Date: 03/15/2025

  Watch out bad business practices.Specifically, their contract's fine print.Take their cancellation timeframe, which is unrealistic.For example, if you want to cancel, you have three days to do so in a written letter that has to be mailed , like the postal services can get your letter to them by that time frame.The money, like any credit card, is paid for services. You get a notice of charges when your product is sent. Wrong, i never received a notice until the bank told me three days later after i had canceled the order by email and sent a letter by postal service.Sales, pitch doesn't matter what he tells it won't be what's in the contract, which will be completely different, and the cost will change ***** nilly because the contract has been given addendum rights.That's right, another way for more of your money to go into their pockets .Remember, you still have yet to meet the contractor, who is actually going to do the ********** is already out the ******* wouldn't it be a better practice to charge the customer after this meeting, when reality these are the measurement they use to build your windows? Which is what the money is for materials and labor.The sales guy is the approximate for cost, but not the actually the cost, Remember addendum changes the total cost.This company charges 50% cost at time you sign contract, if you do cancell they still charge your account and you have to wait days, months if ever you to get money back and it won't be all of it if any at all as they will charge you admin etc... fees
  

  Renewal by Andersen of Alabama, LLC

  Date: 03/17/2025

  I do apologize for your negative experience with us. We are always looking for ways to improve; we truly appreciate your honest input. Our manager will be reaching out to discuss your concerns. Thanks!
  

  Renewal by Andersen of Alabama, LLC

  Date: 03/17/2025

  Our Management team tried to call, and were not able to reach you. We did send an email and left a message. Please call us as soon as possible ************.

• Review fromSteve M

  Date: 03/15/2025

  Very professional presentation. Both ****** and ****** know their product and how to effectively communicate it and do so without pushy tactics and with a friendly customer focused approach.
  

  Renewal by Andersen of Alabama, LLC

  Date: 03/20/2025

  Thank you so much for the great review! We are so glad you enjoyed your visit with ****** and ******- Please let us know if you need anything! Have a great day!

• Review fromMarilyn W

  Date: 02/12/2025

  Its too early to rate the windows but our salesperson was great and did a good job recommending some changes to windows on one side of our home. Looking forward to the day we receive our new windows.
  

  Renewal by Andersen of Alabama, LLC

  Date: 02/13/2025

  Great to hear! Thank you so much for the review! Let us know if you need anything!

• Review fromDebbie K

  Date: 02/09/2025

  Renewal by ******** was contracted to install black trimmed windows in the front of our home. The picture window on our second floor that faces the street has black trim and white J-Channel. It is not all black as contracted. The J-Channel apparently can't be found in black in the size needed. Renewal by ******** knew that the J-Channel could not be found in the needed size before installation took place as they sent the installer with white J-Channel. This was not mentioned to us before the install of the window occurred. This window has a half circle at the **** that is 35x17 and a square window at the bottom that is 60x60, When I reached out to the supervisor on the job to let him know that a black and white window was unacceptable, he offered to buy me a black can of paint. I asked if he was sending out painters and he said "no" that he is not a painting company. The supervisor has been out and seen the wrongness of the work. In trying to reach a compromise, I was willing to view grey J-Channel. He took a piece of our siding to match up the greys and said he would be in touch. Our window installation took place on November 18th. I have 10 emails to the supervisor unanswered. We have paid for our windows in good faith. The black/white window is mentioned in both the completion certificate and the customer walk thru. The approximate cost was $7,000. Renewal by Andersen assured us at the beginning of the project that we would be 100% satisfied with the job. The job was triple checked before the install by the salesperson, the supervisor and then again when the materials come in before the job was started. Not once did anyone reach out to us to let us know that there was no black J-Channel for our job or that they would be installing white instead. As you can imagine, we are deeply disappointed in the error of their work and the treatment of us after the install. Renewal by ******** you are wrong in how you treat people and your job performance.
  

  Renewal by Andersen of Alabama, LLC

  Date: 02/11/2025

  Hi ******, we appreciate you taking the time to leave us your honest feedback. We are very disappointed to hear that your experience with us was not a positive one and we will be addressing the issues described. We will be in touch to discuss, thanks and we hope you have a great day!