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Business Profile

Window Installation

Verdun Windows and Doors

Reviews

Customer Review Ratings

4.53/5 stars

Average of 434 Customer Reviews

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Review Details

  • Review fromStephane P.

    Date: 15/11/2022

    Great job team ***** at Verdun! Very professional. Very satisfied customer. Merci!

    Verdun Windows and Doors

    Date: 15/11/2022

    ******** thank you for the fantastic feedback for your installation team! We hope you love your new doors!
  • Review fromChristian R

    Date: 11/11/2022

    I had 3 contacts with this company and was given 3 different versions to explain whether a product could be under warranty. 2 versions were radically different.I discovered this company will not sell you parts. Many companies carry and sell parts to their clients or the new home owners... even if a warranty is not valid. For Verdun, it is clear that no parts is sold and no repairs are done, unless it's under warranty, end of the story. If you have a broken glass due to an impact, that is not under warranty. If your glass repair specialist damages the plastic trim, while replacing the glass, you will not be able to do a proper repair. I note the very unique design of the Revocell windows, no one else will have those parts. Therefore I see no possibility of improvement in the future.This company told me they did a financial reorganization in the past, in 2006 (just repeating one of the version I was told). I see a complex set of interlinked companies when reviewing the website of Verdun's group. I see various names over time when digging online. I would not trust this company, with their 25 years warranty. I would choose a company that supports it's past products now and, hopefully, they will later. Buyers beware.

    Verdun Windows and Doors

    Date: 14/11/2022

    Hello *********************************, please let us know your contract or order number so that we can provide clarity on your concerns with your warranty. Our warranty is a commitment that should there ever be a defect with your product or installation we will make it right. We have been manufacturing windows in the Ottawa area for 40 years and weve grown and been profitable every year. We will be around in the next 25 years and beyond to stand behind our warranty.
  • Review fromKristin R

    Date: 06/11/2022

    Excellent service, product, installation and warranty. Thank you!**** and ****

    Verdun Windows and Doors

    Date: 07/11/2022

    Hey, glad to hear your recent warranty service was a success! Thanks for the great rating and review.
  • Review fromCarmen M

    Date: 02/11/2022

    The installing team was the best. They were efficient, hardworking, and very professional. I recommend them highly.

    Verdun Windows and Doors

    Date: 03/11/2022

    Thank you so much! Glad to hear you received a great installation. We hope you are very happy with your new windows!
  • Review fromDenis S

    Date: 27/10/2022

    Great job. ***** and is team replaced the windows and front door on our house and did an excellent job. The quality of installation was fantastic. They were clean and very polite. I would strongly recommend them. ***** and is team our an asset to Verdun. ***********************

    Verdun Windows and Doors

    Date: 27/10/2022

    Thanks for your awesome comments *****! Glad to hear everything went well.
  • Review fromVlad P

    Date: 25/10/2022

    I have new front door installed. The quality is awesome ************ who came were friendly, dedicated and attentive to details. We were so impressed with the workmanship and the can-do attitude of ****** and ******. They went beyond the extra mile to complete a difficult job and we are blown away by the beauty of their work. We would highly recommend this company.

    Verdun Windows and Doors

    Date: 26/10/2022

    Thank you for the awesome feedback and for mentioning the installers who did the work at your home. We are thrilled to hear how well everything went and how pleased you are. Thanks for sharing!
  • Review fromJacob K

    Date: 19/10/2022

    I have had an incredibly frustrating experience with this company. First they lost my window, which, to be fair, mistakes happen. I was forgiving and gave them time to look for the window and get back to me. I waited almost three months at which point I called and they rescheduled the installation. I get a call the day before the installation to once again be told that the window is lost! Understanding my frustration, they immediately order a new one and give me a significant discount for my troubles. If things had ended there, I would not be writing this review. The installers come to put in the window, but don't have the screen. We pay the balance in full regardless and they say, we will be in touch about the screen, Months pass again and instead of a screen, I get an email from the billing department demanding I pay the original price. I angrily send a screenshot of the agreed upon discount and ask to schedule the screen installation. I get a call scheduling it and then, less than a week later, I get an email from someone saying that I have not paid anything and they won't install the screen until I pay. I have already paid $100s of dollars, wasted hours of my time, and spoken to 6 different people over 10 months, none of whom seem to know any content of any other person's conversations with me. The left hand of this company does not know what the right is doing and I would advise against using their services.

    Verdun Windows and Doors

    Date: 19/10/2022

    Hello *****, we apologize that you were not satisfied with the service you received and we will strive to be better and learn from your experience. We are looking forward to bringing the outstanding concerns to a resolution in the coming days.
  • Review fromAndrea F

    Date: 13/10/2022

    Verdun Windows Sales Rep will visit your home and sell you windows and door styles that you cannot see in person while assuring you that they are customized replacement windows. They even go as far as to tell you they have a no ******** policy. This cannot be further from the truth or the experience I had dealing with Verdun. Colour: is not white as shown in their marketing brochures and online - instead they are grey blue meaning they look off once installed because they will not match your existing pure white/ or off white windows).Condition: my windows arrived unwrapped and damaged as though they were laying around at a construction site. They had abrasions on the surface, sand as though they had been installed at a home where they were adding stucco and a cut into one edge. Also, the screens come all scratched and the corners come with missing paint like and do not include a finishing corner compared to my older original windows meaning they look older and more worn compared to the windows I was looking to replace.Installation: While I was told my windows would be custom to my home so I could use my existing wood trim at 3/12 they are NOT custom. Instead they were ordered with a side note that the home owner needs to provide their own 4 inch trim. When I said I wanted to use the same size for consistency around my home I was ignored. Instead the order form simply stated HOMEOWNER TO PROVIDE and Verdun does not offer this size. So here is the other kicker when I followed-up to secure a 4 inch trim through a local wood trim supplier they explained they don't carry this size. They also said there should be no reason why my window could not be sized to accommodate my existing trim unless Verdun has a one size fits all window they sell you. So basically, I did not get the correct size windows and I cannot secure a 4 inch trim so I was sent on a fools errand.Communications: Once you sign a contract or if you have any issues Verdun does not respond. They

    Verdun Windows and Doors

    Date: 14/10/2022

    ******, thank you for your review, we apologize if there are any deficiencies with your Verdun products and will be certain to investigate and provide an appropriate resolution should that be necessary. The windows that were made to order for your home are in our standard white finish, we do not claim that this matches the white finish used by other manufacturers and we appreciate that there are different shades as well as different perceptions of colour. With respect to reusing existing window trim for newly installed custom windows, while we do our best to accommodate such requests it is our number priority and responsibility to ensure we measure, manufacture and install windows that fit in the openings of your home and can be properly insulated, first and foremost. We do not guarantee that existing trim, blinds, shades or other window accessories will fit the new windows and apologize if this expectation was not properly created or highlighted by our team in conversation or on your signed contract.
  • Review fromBen B

    Date: 13/10/2022

    4 stars - it took 10 mths to get the windows installed, twice as long as stated when ordered in Dec 2021. Way too many emails, phone calls, and not the right products etc. BUT, the windows are wonderful - and a Big shout out to our installers ************ A professional pair who did an excellent job! ( in the cold with a smile )

    Verdun Windows and Doors

    Date: 14/10/2022

    Hey there ***, thank you sharing your feedback and for letting us know how pleased you are with your new windows and the work done by our installation team. We apologize for any delays along the the way and hope you will consider the finished product to be well worth the wait and investment.
  • Review fromCharles B

    Date: 04/10/2022

    Excellent service at VERDUN *********************************************** from sales to installation. Knowlegable, polite and efficient. Highly recommended for my next replacement job!

    Verdun Windows and Doors

    Date: 05/10/2022

    WOW Thank you!! Glad to hear how well everything went!

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