Reviews

Review Details

• Review fromK. F.

  Date: 06/04/2023

  I had a tech come to my farm to replace a window. Asked about another window that was needed. Tech ordered the window for me, I was standing there as he ordered it. Office sent me a contract a week later which I paid immediately. Office took the order down wrong and I didn't notice because I didn't make the order. Almost a year after paying, the wrong window was sent. Before installation I told the tech it was the wrong window. He sat in his truck and said he would wait while I called. Office told him if it was ok with me he would install the incorrect window and come back later to refit the right window. I agreed. After the window is installed the following week Verdun calls me to say it is the window I ordered and I am stuck with what I have. If I want the insert that the window was supposed to come with it will cost $200+ more. Now I have paid almost $1300 for a 42 X 18 inch basement window. Verdun says it's because they have a 20 warranty on their product. After waiting 4 months for the new part that I now have to install myself, it didn't arrive as scheduled. Now I get to wait some more. 15 years ago this was a good company, not anymore. All mistakes are the customers fault. After sales service is terrible.
  

  Verdun Windows and Doors

  Date: 10/04/2023

  Hello *****, thank you for choosing Verdun to be your replacement window provider and providing us with your feedback. We manufactured and installed the window to the exact specifications on your signed contract and were sorry to learn it was not what you expected. The replacement components are ready to be delivered and we apologize that we were not able to bring them last week on the scheduled date due to the inclement weather. We are looking forward to rescheduling and delivering at the earliest possible date and time.

  K. F.

  Date: 10/04/2023

  I can't agree with everything you've stated. I do not have a copy of the contract on my computer. I merely paid the bill I don't believe I've ever seen the contract. Aside from that the replacement window part that I paid a huge amount of money for was in fact delivered 3 weeks beyond the longest date you said you required to build the window. To add insult to injury the window part that was ordered on January 6th was apparently completed on February 16th as per the label on the box and it wasn't delivered until mid April. Since then my basement has flooded because that window was to be used for an exit for my sump pump. That is why it was so important that I received it before this spring more than a year after it was ordered.

  K. F.

  Date: 11/04/2023

  Finally my part came in. I don't know if is the right size yet because the install is 120km away. Verdun refused to deliver the part to the site so I arranged to have it delivered to my city address. You said there would be directions on installation, there isn't so once again I guess I'm on my own to figure out installation. I ordered the dryer vent window so I could use it to vent my sump pump. I ordered very early last year so that the window would be in place for thaw this year. Since Verdun delivered and installed the wrong window I have had to wait for this part. Well the worst happened and the sump kicked in last week with no place for the water to go, I was flooded. Damaged mattress and furniture.I find it odd that Verdun never takes or admits blame for their mistakes. If you look at the hundreds of complaints on the BBB site you will find they are all the same. Verdun makes a mistake they blame first the customer then the measurements (that would be their staff) then the manufacturers. It is never Verdun's fault always someone else, a total lack of corporate responsibility. I can't recommend this company even though it is a good product because service is awful.

• Review fromCaroline W

  Date: 05/04/2023

  I have had an unsatisfactory experience. There are things that went well. The initial windows were ready in the timeframe I was provided. I liked the sales person and the installer was very professional and friendly. The two service people who came in to resolve problems with the windows were also great.What went wrong? - Of the 7 windows I purchased, 2 were the wrong size and 2 had faults - I didn't get a call from Verdun to apologize or provide a timeframe for resolution. All that happened was I got a system-generated email along the lines of "we haven't forgotten about you..."- after a month of waiting for a call, I sent them an angry email. They called me immediately. I explained my frustration with the process. I told them that because of the problem with one of the windows (it wouldn't shut properly) I'd had cold air coming into my house since their visit. They sent someone over that day. They assured me my new windows and the remaining problem window were a priority to them and said they had instituted a process of calling every customer following ******************. I wasn't happy with the timeframe they provided me for the replacement windows (installation 2 months after the original installation date) and asked that a supervisor call me. After a week, I still hadn't had a call from a supervisor so I called them myself. They didn't seem to understand why I was frustrated and they couldn't move up my date - they came in last week to install the replacement windows and fix the other window with the problem. The installer told me someone would need to come back to fix the caulking - I sent them an email this week because I still haven't received a post-installation call from them (the process they told me they had instituted) and I wanted to know about the caulking. They didn't even know about the problem with the caulking. But they did of course send me an automated email asking me to share a positive review on social media!

• Review fromCharles G

  Date: 05/04/2023

  We had our patio door changed. First a visit from Verdun to measure and review the options and cost. Very professional. Yesterday the new door was installed. The service was professional, efficient and well executed. Service respected our home and took measures to protect our environment. Service professional was friendly and expert, work was first class. Pleased to recommend this company. *******
  

  Verdun Windows and Doors

  Date: 12/04/2023

  Hi *******, thank you for the great review and for recommending Verdun!

• Review fromShannon M

  Date: 04/04/2023

  This review is for the service not the windows as I have not had enough time with the windows to comment. I purchased the windows April 19 2022. The reason I gave them one star is that in May 2022 we had a huge storm and a chair went through one window and Verdun did replace that one window in June 2022.The remaining windows came in January 2023. Or so we thought. One was missing. The last window was to come March 29 2023. They called and cancelled. My house is now on the market so a change like that 20 minutes before the scheduled install is not acceptable. (especially since I bought the windows in April 2022!) They manage to get the window installed the next morning, but had no trim to finish the job. Keep in mind, my house is on the market!!! They insist that I pay the balance owed. I informed them that I would not. This was a $30 ****** job and $25 ****** was paid - so I was holding $5 ****** back so they would complete the job. The sales representative threatened to put a lean on the house if I did not pay! ARE YOU KIDDING ME??? I have another place in need of windows and doors - do you think I am going back to Verdun after that threat??? What a huge slap in the face given that $25 ****** of the $30 ****** was paid - and that I was not not going to pay, I just wanted the job done!Note - the installers were polite - my issue was not with them - but with the timing, the final window issues and the salesperson's threat!!!

• Review fromCharbel H

  Date: 04/04/2023

  *** is the real deal; very knowledgeable, professional and a good listener. I am very impressed and very pleased with her services and this was the main reason for signing the contract with Verdun promptly. *** also answered all my questions re: the Energy rebate and put me at ease, Verdun makes it very simple for the customer - indeed (unlike others where you are given a reference to call in and try to have answers separately). Credibility is also a key :)Compared to other quotes I received, it is very comparable. You could have a bit lower price along with bigger promises (longer warranty) though, if you don't feel the credibility while dealing with the sales rep, I would rather have a solid 25 years vs. the lifetime warrantee.
  

  Verdun Windows and Doors

  Date: 05/04/2023

  Hi *******, we really appreciate you taking the time to share your feedback. Thank you so much for choosing Verdun and sharing your experience working with *** to find the right window and door solution for your home. We have full confidence that our quote offers the best overall value for you and that no one will match our window's efficiency ratings and warranty promises. What does a lifetime warranty even mean anyways? We can't wait to get to work on the next stages of your order and look forward to providing you with a fantastic finished product.

• Review fromSharon L

  Date: 03/04/2023

  We are very happy with our new windows. We had several delays that were unavoidable but communication and cooperation on both sides helped. The installers were friendly and professional and cleaned up after the job was done. We will likely replace our door in the foreseeable future with Verdun.
  

  Verdun Windows and Doors

  Date: 05/04/2023

  Hi ******, thank you for the lovely review and for letting us know that your installers provided good service while at your home. We appreciate your patience while we worked to get everything ready for installation and of course look forward to working with you again in the future.

• Review fromRose W

  Date: 27/03/2023

  I'm very happy with my windows. Very professional. On time. Verdun windows let us know when they were coming. Their installation was done well. I would recommend them as a reliable company.
  

  Verdun Windows and Doors

  Date: 29/03/2023

  Thank you so much for choosing Verdun and recommending to others!

• Review fromCheryl P

  Date: 25/03/2023

  Verdun was the only company that seemed to be able to keep almost all the window sill and framing with the split frame installation. Order took longer than projected but I'm thrilled with both the windows and with the installation. I was prepared to be disappointed with it all for about 6 months till I got used to the look (previous windows and frames were really unique) but so far I'm totally thrilled with the look of the windows and with the look of the installation. From my frequent checking of the installation I think they are well sealed and insulated underneath the flashing.
  

  Verdun Windows and Doors

  Date: 29/03/2023

  Hi ******, thank you for sharing your experience, we are happy to hear your installation went well and you are enjoying your new windows.

• Review fromAndrea H

  Date: 19/03/2023

  We had some of our windows replaced through Verdun and few weeks ago and so far we are satisfied. Communication through the whole process has been very good and the new windows seem really nice. The manufacturing took longer than initially quoted, but we were advised as changes occurred and not in a rush, so that wasnt a problem for us. *******, the original sales rep, promoted the product well by highlight features and answered all our questions. We were pleased with the installers (**************************** and ****) and asked specifically for their crew to return when the second portion of our order is ready for be installed.
  

  Verdun Windows and Doors

  Date: 21/03/2023

  Hi ******, thanks so much for all of the feedback and recognition to the members of the Verdun team who have made your project a success. We are looking forward to continuing our work with you and are committed to providing 25 years of after sales service on your entire order and installations.

• Review fromAndrea S

  Date: 24/02/2023

  Great experience! Great communication, sales processes, follow up through the waiting process and installation.
  

  Verdun Windows and Doors

  Date: 28/02/2023

  Hi ******, thanks for the lovely feedback! Much appreciated.