Reviews

Review Details

• Review fromJennifer M

  Date: 04/08/2023

  Great communication, clean installation, **** and ***** were great during the installation. Might have the names wrong but they were great
  

  Verdun Windows and Doors

  Date: 08/08/2023

  Thank you for the great review for your installers and thank you for choosing Verdun!

• Review fromMatt R

  Date: 01/08/2023

  Great work and very clean. My house is old and it was quite the job to complete. Great work Verdun! Now to just find a way to manufacture windows faster!
  

  Verdun Windows and Doors

  Date: 03/08/2023

  Thank you so much for your kind words and positive review ****! We're delighted to hear that you're satisfied with the work we've done at your home. Older buildings can indeed present unique challenges, but we're glad we could meet your expectations. Regarding your mention of window manufacturing speed, we completely understand the need for efficiency, especially in today's fast-paced world. While the actual process of making a window doesn't inherently require an ****** long time, the current extraordinary demand for windows has certainly led to increased lead times. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your trust in Verdun, and we're here whenever you need us!

• Review fromWendy F

  Date: 27/07/2023

  Replaced 6 basement windows and repair work on back door. Very friendly and knowledgeable personnel to talk to. They installed the windows and did repair to the door. After their work was completed they cleaned up very quickly. They let me know how long to wait before cleaning the windows and thanked me for choosing Verdun Windows and Doors. As stated above very friendly and polite. I would recommend Verdun Windows and Doors *****
  

  Verdun Windows and Doors

  Date: 31/07/2023

  Thank you for choosing Verdun Windows and Doors for your project, and for recommending us to others. We truly appreciate your trust in our services, and we're grateful for the opportunity to make your home a better place.

• Review fromDiane L

  Date: 27/07/2023

  Unfortunately, I am unable to provide a positive review as it would be unfair to those worthy of praise. There are no issues with the quality of the product nor the team that installed our 5 small basement windows. The issue lies with the communication and timeline. We purchased our 5 small basement windows in August 2022 and finally work was completed on July 2023 (one week short of 1 year wait). The initial communication, although not in person but via generic email was at least an acknowledgement that we were not forgotten. Once our windows were "in production", I had to contact Verdun for an update as we were simply left hanging. Every time I called for a status report (records show as of Jan 2023 to date) , I received the same story that in 3 weeks you will be contacted to set up the installment appointment. From January, we had removed all furniture, cleared space, made direct access to area to provide safe working space for installers. Became a real joke after 8 months of reportingly receiving the same "in three weeks" response. Following our last inquiry 3rd week of July ****, we did get a call saying there is a cancellation tomorrow morning at 7am if you want your windows installed. We were instructed to " ...Ensure to remove all furniture blah blah blah....and clear a parking for our installers. Again, yet another slap in the face as the installers never showed up until 9am! Regardless of the product, we have no confidence in Verdun's customer service in particular the salesperson who certainly painted a very different timeline from the initial meeting and we will never recommend Verdun to family, friends and neighbors in our area who are looking for windows and doors, in good faith.
  

  Verdun Windows and Doors

  Date: 31/07/2023

  *****, please accept our sincerest apologies for the delay in delivering your windows. We understand how frustrating it can be to receive inconsistent information and not have your order delivered on time. We deeply regret any inconvenience this may have caused you. We want to clarify that our standard practice is to reach out to our valued customers once all the products are ready for delivery. This practice is aimed at preventing confusion and minimizing the chances of providing partial or incorrect information. We recognize that in your case, we should have communicated more effectively, and we are taking immediate steps to review and improve our internal processes to avoid such situations in the future. On a positive note, we are delighted to learn that you are pleased with the finished product and the outstanding work done by our installers. Our team takes great pride in ensuring the highest level of craftsmanship and delivering results that exceed our customers' expectations. Your satisfaction is of utmost importance to us, and we are grateful for your kind words about our workmanship.

• Review fromChris L

  Date: 25/07/2023

  Awesome installation. Very friendly, Easy to get along and great work! Would recommend Verdun!
  

  Verdun Windows and Doors

  Date: 27/07/2023

  Hi there *****, thank you for recommending Verdun and thanks for all of the great feedback!

• Review fromHarold C

  Date: 24/07/2023

  ****** dealt with me in a very professional manner, provided product information, answered my questions, and presented a contract promptly, to which I agreed. Upon my request the price was adjusted, and a revised contract was provided.
  

  Verdun Windows and Doors

  Date: 25/07/2023

  Hi ******, thank you for the fantastic feedback for ****** and thank you for choosing Verdun to be your replacement window provider. We can't wait to get to work and provide you with the most efficient replacement windows on the market. We'll be seeing you again soon!

• Review fromChristine M

  Date: 24/07/2023

  ******** was very professional and quickly fixed the problem with two sliding windows which were slightly misaligned. He was also able to fix a slight issue with weatherstripping on one door. Excellent service and great quality products.
  

  Verdun Windows and Doors

  Date: 25/07/2023

  Thank you for the lovely review from your recent service appointment. We are delighted to hear how pleased you were with the work done by ***** to correct and adjust your windows and doors to look and function more efficiently. If there is anything else we can assist with, please do not hesitate to reach out.

• Review fromKaren V

  Date: 11/07/2023

  **** and ****** did a great job of putting in our windows. The quailty of the windows is great and the installers were friendly, professional and knew what they were doing. They worked very fast which was good since it was a hot day. They cleaned up any mess made during the installation. The delivery timeline for the windows is long but we knew that when we ordered them last year. They installed a door earlier in the year and it went well and the door is top quality. We will definitely use Verdun again.
  

  Verdun Windows and Doors

  Date: 25/07/2023

  Thank you for the great review *****, we really appreciate it! Thanks for all of the wonderful feedback for the installation, this is always very welcomed to hear. We're grateful to have earned your trust and hope to work with you again on future projects.

• Review fromJulie F

  Date: 11/07/2023

  Order: October 14, 2020 - Installation: May 03, 2021 Below is a summary of all the problems with Verdun, and after more than 2 years still not solved. A tech came regarding certain windows, which are difficult to open, he tells us that once a month we have to put lubricant on the rubber of the window. Unacceptable that this is required for new windows, to be told later, it needed an adjustment. Tech came because a cracked window. Tech take the measurements, and send it to production with a rush status. While this visit, he mentions that the screen we have are not the right ones and are only temporary (which no one told us). Tech comes back with new screens, and the window to be changed. During this visit, we shared our concern about the window in the basement which seem too small. Indeed, he confirms, so he takes measurements and sends everything for production. Tech comes back to install the new windows for the basement. Results still too small. He takes measurements, and returns the order again with a rush status. Tech comes back with new windows, and again the windows are too small. Tech comes back with new windows, and finally the windows are good. I note to the tech that the windows of the living room basement are too small. The tech checks and indeed the windows are too small. He takes measurement, and sends a rush order. Tech comes back, but he realizes that the problem is not with the windows, but with the installation. The window frame is lower in the top middle part. So he leaves the windows and requests an installer come back to remove the window frame and reinstall it again. Tech came and still the panels are not the right ones, and this tech, the last sliding windows that the last tech left, are on the same side so still missing a window Then during his inspection, not only is the window middle top part is lower, but it has a crack in the corners, so a tech must come back to repair the installation!

• Review fromSarah L

  Date: 10/07/2023

  The crew that installed my window (****** and ****) were very prompt, professional, nice, and helpful. They told us about what they found upon installation, the curing time for that caulking, and how to clean the windows.Thank you!
  

  Verdun Windows and Doors

  Date: 11/07/2023

  Thanks for the awesome feedback for **** and ******!! And thank you for choosing Verdun!