We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

Freedom Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Freedom Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Freedom Mobile has 202 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Freedom Mobile

      16 York St Toronto, ON M5J 0E6

    • Freedom Mobile

      Z070-1680 Richmond St. N. London, ON N6G 3Y9

    • Freedom Mobile

      106A-685 Richmond St. London, ON N6A 5M8

    • Freedom Mobile

      151 Dundas St. R101-C London, ON N6A 5B6

    • Freedom Mobile

      137th Ave. N.W. Edmonton, AB T5L 4X6

    Customer Review Ratings

    1.1

    Average of 64 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ivy W

      Date: 04/08/2022

      Freedom is the worst phone service provider in the world. Their customer service is very mean. I set up an account without any contract, but when account was cancelled, they didn't refund my top-up money balance. Their supervisor even suddenly cut the line and didn't want to talk to me. Their service is always not available in urban area, and you only can use it in Edmonton and Calgary. * ******* ** *** *** ** *******

    • Kayla I

      Date: 11/06/2022

      I was on chat with a Freedom representative for 6 HOURS yesterday because my apple watch's cellular data does not work. The issue presented itself in March 2022 and it still has yet been resolved although they are taking money from my account. Not 1 person was competent enough to follow ***** Support's recommendations to help resolve the issue.

    • Stephen B

      Date: 06/06/2022

      I tried to upgrade my new phone to Freedom Mobile plan today (02/06/2022). BIG MISTAKE! They demanded deposit $50 + tax paid by my debit card in addition to all my personal info before proceeding
      They seemed *************** unable to connect to their "network", blaming my phone and wanted me to buy their phone. They claim they will send me a check in 10 days by mail to return my $50.

      *************************************************************** ********

    • Mark T

      Date: 03/06/2022

      *************************************************************** *************************************************************** **********

      ******************************* I got a phone on a two year plan. The phone is defective and I can't keep service for more than 5 minutes without having to remove and replace the SIM card. I bring it back and I am given a couple of numbers of repair places that I am supposed to call to see if they repair the model I have, then bring it to said repair place and go without a phone while it gets repaired. Absurd. It is under warranty - they should be the ones running around to have it repaired while providing a loaner phone OR just replace the **** phone (I wouldn't even object to a slight increase if I got a better phone).



      *********************************** They are the absolute worst cell company out there.





    Freedom Mobile is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.