Reviews

This profile includes reviews for Koodo Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Koodo Mobile has 10 locations, listed below.

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  Koodo Mobile

  1600 - 200 Consilium Pl Scarborough, ON M1H 3J3

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  Koodo

  K7-2020 Sherwood Drive Sherwood Park, AB T8A 3H9

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  Koodo Mobile (Saskatoon)

  201 1st Avenue South Saskatoon, SK S7J 1K5

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  Koodo Mobile (Saskatoon)

  201 1st Avenue South Saskatoon, SK S7J 1K5

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  Koodo Mobile

  null Victoria, BC V8W 3M9

Review Details

• Review fromRamona B

  Date: 02/01/2024

  My mom has a Koodo Cell phone plan with Koodo. My mom has end Stage Dementia. My Dad passed away Nov 20, 2023. My dad took over use of her phone but never changed the plan to his name. I called Koodo to cancel the plan as I have POA. They sent me an email to attach the POA to be able to cancel. I sent the POA December 8. Didn't hear anything. Went into a Koodo store nearby to check on the status. It was said that there was not record of the document and to send in again and the rep would call in 4 days. Emailed again the documents December 23. There seems to be a lack of communication between the help desk and the department dealing with canceling plans. I called the manager of the Koodo store. He assured me that he will work on this situation. I sent an email to Koodo again with the POA documents and stated that if I haven't heard anything by Jan 4 I would be seeking legal advice. Only then did they reply to me. Now stating that they would not accept just the POA documents and that they require proof that my mom cannot handle her account. ONLY threatening legal recorce did they respond. Delaying cancellation and making one pay for services not being Used. * **** **** * ******** ***** ******** *** **** **** ** ***** *** **** ********* ***** ** **** ** *******

• Review fromdarshan S

  Date: 29/12/2023

  THIS IS A WARNING FOR ALL OF THE KOODO STORES AND CUSTOMERS LOOKING. They are an Extremely exploitative company. They send you promotions over email saying you can upgrade phone on a new tab. I paid off my tab fully over and bought a new phone and they immediately charged an additional 500$ for early termination on my next reciept. There is 0 warning about this anywhere on the payment pages and they will not give me my money back!!
  Please go with ******* ****** or another provider and don’t make my same mistake as they’re more understanding and explain things instead of hiding it

• Review fromKim J

  Date: 28/12/2023

  When I switched to another provider a portion of the monthly already collected was eligible for a refund. The next month I received a billing statement confirming the credit balance on my account, but the refund was not automatically applied to my credit card despite having my payments automatically charged. After waiting two weeks to allow this to be processed I contacted Koodo to request the refund be applied to my credit card. After waiting 2 hours for a call back, I was bounced through three individuals in different departments asking the same list of questions for 30 minutes to finally be told to wait an additional month for the refund. Clearly a dark pattern attempting to dissuade people from receiving their refund, which I admit is nowhere worth my time - only following through on principle. Clearly it needs to be mandated that refunds be automatically be refunded for accounts with automatic credit card payments.

• Review fromRahul S

  Date: 03/12/2023

  ***** ****** *** ********* They promised me discounts and credits but discontinued them *********. **** **** **** *****

• Review fromAndria L

  Date: 01/12/2023

  Got a new phone last week. Waited for a case so I could use my phone without worrying about dropping it. I've set up a new phone before with zero issues. Tonight I tried for 2 and a half hours only to be told my new SIM card is defective. I was initially told I was responsible for paying for a new one up front and would get a credit on my account. I said that was unacceptable I shouldn't have to pay for something that was not my fault. Not to mention that I require my phone for work and can't get to work and I'm loosing a hundred and sixty dollars by not being able to get there. I requested a credit because I'm wasting money to go get a new card and not able to get to work and they said " they'll see" I've been a koodo customer for six years and never had any issues getting a new phone and setting it up myself. I used the prompt that was sent to my phone to their "activation experts" and they couldn't set it up. Had to switch the cards myself on the koodo self care chat "computer" so my old SIM card is now inactive. I then had to schedule a call back through that chat as the "customer service" number only has options to deal with your account only and tells you to go to the chat to schedule a callback. Finally got a callback on a landslide after trying to explain that my cellphone has no service. I spent an hour and four minutes on the phone with them before they finally came to the conclusion that it was defective. Just very disappointed in the customer service I received today. I expected more for a multi year customer.

• Review fromRishabh G

  Date: 08/10/2023

  I switched to koodoo 5 months ago
  Got 2 active lines with them
  Plan was simple $45 a month for each line.
  But evry single time they goof up the final bill. Sometimes its 112,117,115 etc etc.
  Have called them every single time at the month end to correct it and jt sucks evrytime having to explain them the whole thing!
  They say it wont happen again. But it always does.
  Just baffled by how they operate! I mean how ****** hard is it to set up the payment. I don’t know what to do with them anymore!
  I guess I’ll just have to find a different provider.
  ****** *** **** *** ***** Absolutely dreadful experience with this provider!

• Review fromUmzee C

  Date: 02/10/2023

  ***** ** ****** * ***** *** ********* **** ******* *** ****** *** this is coming from my personal experience. My phone bill kept on increasing and despite multiple request to cancel the add-ons which I don't use at all, they kept on charging me even when I switch to other service. Poorest service!!! * **** ***** **** ** **** * **** *** * **** **** *** ***** *******

• Review fromAmanda F

  Date: 02/10/2023

  I've had nothing but awful experiences with Koodo since I joined in June. I ordered a pre-owned phone from the webstore in JUNE. When I turned it on, there was a battery error message (not a true ***** battery) and the phone wouldn't charge, with the cord it came with, or any other ***** chargers we had in the hosue. It was dead the next day and I was instructed to return it via ****** ****. I did exactly that, but unfortunately, I had misplaced the receipt with the tracking number by the time AUGUST rolled around.
  Here's the thing. KOODO HAS THE DIGITAL COPY OF THE TRACKING NUMBER BUT THEY REFUSE TO LOOK IT UP TO INVESTIGATE. I am being forced to pay for a broken phone that was sent to me that was lost by one of two large corporations (Koodo or ****** ****)
  Being the owner of a small corporation who uses the EXACT same return policy process for my own customers, in the very rare instances they're needed, I KNOW that the email address is associated with Koodo's account with ****** **** received an email confirmation with this tracking number.
  I followed through with my end of the return process and keep getting let down, hung up on, not called back, called back at times I haven't requested, meaning I wasn't able to answer the calls. I had to go buy another phone out of pocket because it's now OCTOBER and I needed my phone replaced in JUNE when I ordered it originally. Now Koodo wants me to pay for the paper weight they sent me and they lost track of. I've been paying the tab and they are insisting I pay for it. I'm so fed up **** **** ************* I may have made the mistake of not taking a photo of the tracking number, but they made the bigger mistake by sending me essentially a piece of electronic garbage that was supposed to be *certified* and in working condition.

• Review fromKevin M

  Date: 21/09/2023

  A payment was made on my account on September 1st 2023. A charge for the same amount was put on my debit card for the same amount on Sept 7 2023. I scheduled a call on September 7th and koodo said they would issue me a check for the amount on Sept 21. Today I was billed for my next payment and the amount that was supposed to be on a check was deducted from my next bill. I did not recieve my refund and was told to go to the bank to reverse the payment. The bank said I had to negotiate with koodo to get the funds. I am on government assistance and cannot afford these types of errors or treatment. This is unacceptable.

• Review fromPaul L

  Date: 14/09/2023

  I've had a mostly good history with Koodo until I got my son on their cheapest $15 a month plan. He went a little crazy on long-distance calling, and we got a $600 phone bill. Any other plan comes with unlimited nation-wide calling, but the cheapest plan only has 100 minutes. It's $.070 per minute over that, which is absolute price-gouging. Koodo likes to advertise their Shock Free Data, which is great, but they don't have an equivalent that puts a cap on overage charges on Long-Distance calling outside the 100 minutes offered on their $15 a month plan. I think this is by design. Why would I stay on an affordable, $15 a month plan if it has a liability of costing me hundreds, or even thousands of dollars? Strictly speaking, I don't think they've violated any rules, as far as contracts go. But as a customer, I sure feel violated. A $15 a month plan should cost $15 a month. If I use 10x the amount of long distance calling, it would be reasonable to expect to pay as much as 10x the amount. Why is my bill 40x? This is price gouging.
  I called in to dispute the charges, they agreed to half the amount, but that's still way too much, I'm not at all happy with how this went down, I don't feel like they're doing me any favours by reducing a $600 shock bill down to $300.