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Business Profile

Telecommunications

Koodo Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Koodo Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Koodo Mobile has 10 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 85 Customer Reviews

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    Review Details

    • Diane B

      Date: 24/10/2022

      A few months ago, I cancelled my service with Koodo and they keep sending me bills.
      I sent emails, tried to go through self serve to book an appointment for a call as their help articles say to do, it’s impossible.
      They keep sending me bills and last week a disconnections notice. Do they not see that I’m not connected?!
      THEY HAVE RUINED MY GOOD CREDIT RATING. They are making my life difficult, and there’s no number I can call to speak to a human. That’s terrible customer service.

    • Hemant K

      Date: 22/10/2022

      I am having a contract with Koodo since October 2020. I got 4 lines and was offered $10 credit for each line. The credit was corrected in November 2020 as the credit didn't show up in first bill. Considering this corrected. I never bothered to track the charges applied to my bills. As my contract is getting over this month, I checked the bill to find the exact last date of my contract and found that the discount applied is not on full as committed. I am being overcharged $1.07 per line for last 24 months plus I was offered an add on for free for entire contract period. They overruled their contract and started charging me for that since March 2022. It's not matter of amount as it looks small if considered me only but if you calculate all consumers, they are ripping off millions of dollars by their ********** activities. My total extra charges are
      $1.07x4= $4.28
      $4.28x24=$102.72+.13(tax)
      =$116.07
      $3x4=$12
      $12x8=$96+.13%(tax)= 108.48

    • Kay G

      Date: 21/10/2022

      What a truly HORRIBLE company. Number has been disconnected for MONTHS then all the sudden they contact for overdue bills??? HORRIBLE CUSTOMER SERVICE ON TOP OF THAT.

    • Teresa R.

      Date: 12/09/2022

      * ***** **** **** ******** They have the worst customer service I have ever come across.. ** *** *** *******

    • Allison H

      Date: 03/09/2022

      Horrible, almost non existent customer service unless you're buying something new. Flatout failing to inform of charges when selling a product over the phone. Failed to send me return authorized after necessary 3 day waiting period that it apparently takes to send an email. Wouldnt accept return in store. Wouldnt give me a mailing address. 3 more days to wait for a callback. They say within half hour of allotted time. Always 50 min or more later, then the machine doesnt accept my pressing the number it tells me to press. Then it hangs up on me. *****

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