Business Profile
Scholarships and Financial Aid
EmbarkHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Scholarships and Financial Aid.
Reviews
This profile includes reviews for Embark's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 91 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRavneet B
Date: 30/07/2024
This company ** * ***** I’ve been waiting for my funds for a month and they are of no help. First, someone will tell you one thing and then another person will say something else. I’m forced to pull out a line of credit last minute because the fees is due on august first and they’re still beating around the bush. **** ******** *** **** *** ****** *** **** **** *** ***** ******** ****** **** ***** **** ********Embark
Date: 09/08/2024
We understand your disappointment with Embark Student Corp and it is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Your request was processed and the funds were released on July 31 2024. An email was sent requesting confirmation of receipt.Review fromMichelle H
Date: 29/07/2024
*** ****** ******** *** ***** ***** ** *** ****** This has been the most frustrating thing I’ve ever dealt with in my life. Weeks of being put on hold for hours. Going to the mailbox every day looking for a cheque that’s not even put in the mail. *** *** *** ********* **** **** ********** ***** **** ***** This has been so hard ** ** ****** ******!! It’s thousands of dollars I’m owed….??????Embark
Date: 08/08/2024
Thank you for expressing your concerns. Embark Student Corp takes customer satisfaction seriously and we are glad to hear from you.
First, we would like to apologize for the frustration you have been experiencing and want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We value our customers' opinions and would like to thank you for bringing this to our attention.
If you prefer, please contact our Customer Care team at ********@******.ca directly to provide a solution for you.Review fromJinhee N
Date: 29/07/2024
I'm still failing thier new online digital activation for login. I have contributed for 18 year with Knowledge Financial, now I have to withdraw my son's tuition fee until August. I've contacted by callings, emailings, chatting so many times for a month, but they just reset nothing to solve specific error. Who is gonna responsible, if I couldn't pay my son's tuition fee??? You should've not made new activation just before mess withdrawals!!!!Embark
Date: 08/08/2024
Thank you for expressing your concerns. Embark Student Corp takes customer satisfaction seriously and we are glad to hear from you.
First, we would like to apologize for the frustration you have been experiencing and want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We value our customers' opinions and would like to thank you for bringing this to our attention.
If you prefer, please contact our Customer Care team at ********@******.ca directly to provide a solution for you.Review fromLoresa J
Date: 29/07/2024
I have been trying to withdraw my son’s RESP for almost a month now. It’s been nothing but excuses. I sit on hold for HOURS to get a customer service rep to be told the same thing “you’ll have your money in 24-48 hours”. It’s been about 8 phone calls, several hours on the phone, and STILL NO MONEY. I have requested call backs, not one person has called me back. I have emailed them, Facebook messaged them, used the contact us form, and I’m ignored. My son needs to pay his tuition or he will be removed from his program. This is ridiculous!Embark
Date: 08/08/2024
Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously.
We sincerely apologize for the inconvenience this situation has caused you. Your request to process the Education Assistance Payment an the Net Principal has been completed on July 29 2024. An email was sent with the details.If there are any further concerns, please connect back with the Customer Care team at ********@******.ca
Review fromTonya D
Date: 26/07/2024
To date, I have been waiting 22 days for release of my funds, even though they promise a 48 hour turnaround. Embark provides NO updates or communication. The only way to reach someone is to contact them as they open for the day, otherwise the wait time is 2+ hours. I was not able to talk to anyone in a manager or supervisor role, or anyone who could take action on my request as "everyone is busy". I have serious doubts about getting access to my funds at this point. I would not recommend this company to anyone looking to start an education fund.Embark
Date: 31/07/2024
Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously.
We have sent you an email in the hopes of connecting with you to assist you, please respond back to our email. Thank youReview fromMonique B
Date: 25/07/2024
Hi, I have been trying to deal with this company since April to pull out the funds since I have a special needs son who is incapable of attending secondary education. Since June I have been really pushing to get my funds out. I am looking for my initial investment plus the dividend investment which is less than $5000. I keep being told that the cheque is in the mail even though my banking information is current. Each time I call I am told the cheque was not created because no one is buying the RESP stocks. Why are they not paying us out? They deposit thousands daily. There should be an amount ready for disbursement for these type of situations as well as payment that are legitimate for education. I finally supposedly, talked to a manager. I told her I want my cheque mailed priority post or ********* with signature upon delivery. I was just contacted by another Customer Service Representative named Kiki who says I can be paid by direct deposit, but the manager said, since I am doing a withdrawal and cancelling the matured policy, that I have to be paid by cheque. * ** ***** ** **** * ********* **** **** * ** **** ******** *** **** *** ** ** ** ** **** * ***** ****** ********* **** *** *********** ****** *** ****** *** ***** hearing virtually. ** ****** *** ***** **** ****** ****** *** ** **** *** ** ******* * **** ** *** **** *** **** **** ***** ***** ** ****** ** ***** ****** *** ***** **** ******* ***** ***** ** ***** ******* **** ***** ****** **Embark
Date: 31/07/2024
Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously.
We have sent you an email with the outcome of your request. The interest portion of the plan has been sent by direct deposit. The net principal has been sent by cheque. Thank youReview fromK. M.
Date: 22/07/2024
I have made a withdrawal from our RESP account on July 18/24 Followed all the instructions and after finalized, was advised funds would be credited to my bank account within 24-48 hours. I have not received the funds yet and am concerned something happed with the Crowdstrike global IT issue of July 19/24. I have sent an email and am also on an online chat....was advised an agent would respond and still no response. I am now on hold to speak with someone but on hold forever. Is there no actual customer service available? I am very worried I won't have access to funds and have a university deadline to send money....HELP ME!!!!!Embark
Date: 25/07/2024
Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously.
We have sent you an email in the hopes of connecting with you to assist you, please respond back to our email. Thank youK. M.
Date: 26/07/2024
I am still waiting for the RESP funds to be deposited to my bank account. I called your office on July 23 and spoke with Chaniss and was told that your system takes 5 days to process withdrawals and that I can expect to receive the funds by this Thursday or Friday, July 25th or 26th. I called the office again on July 24th and spoke with Jordan who assured me that I would receive the money by the end of this week. My funds still have not been deposited to my Bank account despite 3 separate phone calls assuring me that I would receive the money by the end of this week. I have never been more disgusted in how your company operates. I have been lied to and now my RESP money is being held ******* while I am expected to pay university expenses for my daughter who will be attending university this September. * **** ** ***** ** **** ******* *** **** ** ********** *** ******* *********** ******* **** *** *** ****** ** **** ******* **** ** * ***** ****** ** I sickened at the thought that I will never receive my money. I need someone to call me ASAP!!!!!!Embark
Date: 31/07/2024
Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously.
We have sent you a follow up email with the outcome of your complaint. Thank youReview fromArjun Singh R
Date: 18/07/2024
They take the money every month from the account without an issue. BUT, once policy is mutured it is impossible to get in touch with them. I feel the company is a **** they are getting money from policy holders and from the government. I feel the reason they dont answer so they can keep your money for longer and where ever they have invested my money they make more profit on the side. ***** ******* * ** ********* ** *** **** ** ***** **** **** ******** **** **** ****** ******** ******** ******* * **** ** * ***** **** **** ******Embark
Date: 25/07/2024
Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously.
We have sent you an email in the hopes of connecting with you to assist you, please respond back to our email. Thank youReview fromDennis G.
Date: 17/07/2024
** * ***** **** * ******** * ****** This company has THE MOST RIDICULOUS customer service I have ever experienced. We purchased ******** RESP when my daughter was six months old, now she is going to the university this fall. The ******** is now merged into embark.ca and I had experienced technical difficulty to create a new account on embark.ca. So I first called them last Friday but after almost 40 minutes of waiting there was no response and I had to disconnect to go to work. I also sent them an email but no action was taken from them. Now it is Wednesday and I am working from home so I am able to keep the phone connected. About 20 minutes into the wait the phone message announced I am the 13th in line and the wait time is 265 minutes! It also suggested using their online chat for faster and efficient response, so I did. You know what, at 1 hour and 20 minutes I am still waiting on both their phone and chat connection. If I was not locked by my daughter’s RESP, I would walk away from this business immediately!!! I have never experienced such BAD customer care, ** ** ****** ******** *******. * ******** ** *** ***** ******* *** ********* *** **** *** * **** * **** *** * **** ** ** ** * **** ** ****** ***** ****** ******** **** ******* ******* ****** *** ****** *** ******** ** ****** *** ** ***** **** ******* ** *** *** ******* *********** ******* **** **** ***** * ***** ******* ************** **** ***** ***** ***** **** ******** ***** *** *** ****** ******** ** **** * **** ******* ****** *** **** **** * **** ******* ****** *** *** ******* ****** ****** **** **** ***** ** ******** *** ***** *** ** *** **** ** **** **** ****** ******** **** **** **** **** ******* ****** ** ** **** ****** *** *** ** *** **** ******* *** ** ***** **** *****Embark
Date: 15/08/2024
Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously.
We sincerely apologize for the inconvenience this situation has caused you. Your request to process the Education Assistance Payment and Net Principal has been completed.
If there are any further concerns, please connect back with the Customer Care team at ********@******.caReview fromKathrin F
Date: 17/07/2024
Terrible customer service! Will not return phone calls, emails or chat responses. We wanted to make a withdraw *** ** ******** *** *******. Sent in all the necessary paper. Since 3 weeks we're trying to get a hold of them. ** ***** **** ***** ** *** *** ********* ***** *** *******. Are they running out of money? Can not book an appointment, get kicked out of the chat 3 times now. No answer to emails.Embark
Date: 25/07/2024
Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously.
We have sent you an email in the hopes of connecting with you to assist you, please respond back to our email. Thank you
Embark is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.