Reviews

This profile includes reviews for Cogeco Connexion's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cogeco Connexion has 5 locations, listed below.

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  Cogeco Connexion

  950 Syscon Rd PO Box 5076, Station Main Burlington, ON L7R 4S6

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  Cogeco Connexion

  Office 3301. Montréal (Québec) Place Ville-Marie, QC H3B 3N2

• 

  Cogeco

  3100 Howard Avenue Windsor, ON N8X 3Y8

• 

  Cogeco Cornwall

  517 Pitt Street Cornwall, ON K6J 3R4

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  Cogeco Cable

  1421 Confederation St. Sarnia, ON N7S 5N9

Review Details

• Review fromGerry D

  Date: 22/07/2024

  they are taking extra amount of payment than what they should recieve.

• Review fromDianna v

  Date: 12/06/2024

  ***** ** ********* Have had it for about 4 months and 3 tech visits and all equipment has been changed and one line repaired. Remote and tv always freezes. Fast forward and rewind don't work. TV randomly turns off. Now new one where my phone won't connect to wifi and has been using my data instead which I know have to pay for as I didn't realize this was happening till I got a warning. Cogeco trying to say my phone isn't compatible maybe with 5G. It's an android and it's only 1 yr old and up to date and both ******** and ***** say that it is compatible and that it's my internet service is the problem. My phone's wifi works anywhere else. My son also says his ****** tries to first connect to his data as well briefly then switches over. Now they're coming out a fourth time to look and say it might be chargeable but at the same time there's a signal issue which they said the other four times they've come out. They said they can't put my old service back but also can't seem to fix the new one and they will charge for cancellation of services they can't seem to provide. Contstantly resetting the box and nothing improves. ***** *** ****** *** **** ***** ** ********* ** ** ****** ** *****

• Review fromGinaapaa A

  Date: 30/05/2024

  Unsafe internet service. They throw ******** into collection. They charge "in advance" for usage that you never get to enjoy. ***** ****** **** *** *** **** ******** *********** ******* I just had internet services with them and suddenly they automatically hook to your phone to trace you. ***** ****** *** *** * ****** *** ********

• Review fromMike S

  Date: 27/04/2024

  Worst service ever. Wifi goes down constantly. Watching the *** playoffs…..shuts down again. Don’t be fooled by their door to door sales team selling a deal. At then end of the day its cable….old technology.

• Review fromBregitte B

  Date: 25/03/2024

  Signed a contract with them in September 2023 which has guaranteed price and promotion discounts for 24 months. Today I get a bill after only 6 months with a price increase. A contract is a contract and I tried to discuss this with the billing department. **** ** * ****** ** ******** *** I don't know how they can get away with this. Who can help me with this issue? It is not even the amount of the increase that is upsetting me, but the fact that Cogeco can get away with these kind of practises. All I want is that Cogeco respects the contract as it was drawn up. They list all the things a customer/buyer should do and adhere to, but nothing about their own obligations. *** ******* **** ** *** *** *** ***** ******* *** *** ***** ****** *** ** ******* *** *** **** **** ** ***** ** ** *** ******************

• Review fromDan R

  Date: 05/03/2024

  **** ********** ****** ******** **** ** ******** ** ***** ***. Sell a product they can't service an area with - *fibre optic' internet service... door to soliciting this service- should know can't run it to the address, before promoting and selling and scheduling install. Then technician comes for a fibre optic installation... but runs coaxial cable ( from a **** box ) and installs a cable modem? *** *** ******* *** Then in hooking up Cogeco TV box - runs the **** supplied HDMI cable from their product/equipment to the TV. Drilled a whole in my built-in cabinet to run a/c power and coax cable to modem to place on top of cabinet* *** ** *******. It should be a fibre optic hub in the basement ... "IF" they could even do so ... not install wrong service modifying parts of the house to do so. * ** ******* ** **** ***** *** *** ******** What a **** ******* *** a hack.job... incorrectly installing the peddled, then requested, unavailable service to the home. ** ** *** * ******* ****** ** **** *** ************** ******* * ****** * ************** *** *** *** **** ** * ************* *****

• Review fromBob C

  Date: 15/02/2024

  Cogeco came to install equipment never finished because main was down so we canceled and sent equipment back now they want a payment

• Review fromCogecoispoo

  Date: 09/02/2024

  I got a letter in the mail stating they will rise my service in price by 5.99 so I went to there website and saw they are offering faster speeds for $30 less than I was paying. so I decided to shop competitors too. when I called Cogeco they first person verified me, then put me hold, I said wait you can handle this lets just wrap it up. You have spent 12 minutes verifying me . he did not agree then I waited 57 minutes , then the second person also wanted to verify me I said the first person said they were making a note that Im was already verified. She said I see no note. * **** **** **** ***** ** ** *** *********** 12 minutes later I was verified again **** *** ****** **** ******** she just hung up on me. So I called back and waited another 58 minutes to be verified again and then she asked why I was canceling I said because I have been on hold for 2 hours. she proceed to try and tell me how hard it would be to find a new service. WHAT? then after putting me on hold came back and offered $30 off my current service. (not even as good as the deal on there website). SO finally after 2 hours I was allowed to terminate my service. I was unaware that I needed permission to terminate my service. but ok. * **** ***** ** ****** ** ***** ***** *** **** ***** ** ****** **** ** ****** ** ** ************ **** **** ** ***** ** ******** ******* **** ** ****** ** ** *********** *** *** ** ********* ******* ********** * **** **** ********** ** ***** **** **** ** ** *** *** ****** *** ********** ***** *** ******* *************** ********* ***** ** ** **** ***** **** ********

• Review fromJanet L

  Date: 13/01/2024

  My Cogeco internet went down. I followed their troubleshooting steps, but to no avail. I then called customer support. While the CSR was polite, he came back to tell me that there is a known issue and that it will take three business days to perhaps remedy my internet issues. How is this a reasonable service level? I work from home so I need a reliable ISP. I then mentioned that there was a door to door salesman in my neighborhood today selling Cogeco’s services. $39.99 for 90 Mbps. I pay $102 per month for the same service! He then transferred me to Billing/Retention to which I received an automated message saying they don’t work on weekends! 0/2 today, Cogeco! So I end up overpaying for internet service that I don’t even receive. Looking for an alternative ISP.

• Review fromCarol A

  Date: 08/01/2024

  Made an agreement to pay after the holidays and I get payed this week and they reneged on the agreement and have cut off my internet and I will be moving to ********** am tired of speaking 100 times and sound like a broken record with these people I am done talking