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Business Profile

Telecommunications

Cogeco Connexion

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Cogeco Connexion's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cogeco Connexion has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Cogeco Connexion

      950 Syscon Rd PO Box 5076, Station Main Burlington, ON L7R 4S6

    • Cogeco Connexion

      Office 3301. Montréal (Québec) Place Ville-Marie, QC H3B 3N2

    • Cogeco

      3100 Howard Avenue Windsor, ON N8X 3Y8

    • Cogeco Cornwall

      517 Pitt Street Cornwall, ON K6J 3R4

    • Cogeco Cable

      1421 Confederation St. Sarnia, ON N7S 5N9

    Customer Review Ratings

    1.2

    Average of 74 Customer Reviews

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    Review Details

    • Vincent M

      Date: 12/07/2022

      They did not provide the service that i was promised and it is more expensive that is written on the contract. ***********
      I was sold same tv channels that i had with **** for cheaper and after installation i saw that i did not have the same channels, some are not even available with cogeco and they charged me extra(not mentionned on written contract) for some sport channel that i had with ****.
      The installation technician did not connect one tv and did not give me the wifi password.

    • Cara M.

      Date: 06/07/2022

      Waited on hold for an hour and 19 minutes to speak to someone. Representative offered a $30 credit for the inconvenience. When asked to speak to a supervisor the supervisor refused to take my call and said that "$20 credit is more than enough." **********************

      Cogeco Connexion

      Date: 20/07/2022

      Good afternoon Ms. ******, I wanted to thank you for giving me the opportunity to address the long wait times that you experienced, as well as the latest exchange with Cogeco. As promised, we will review that exchange with associated parties, and provide your feedback. My apologies once again for the inconvenience that was caused. Please reach out to me if you have any additional questions or concerns you would like to discuss. Thank-you, Kim A. Office of the President/Customer Relations Cogeco Connexion

    • Wayne K

      Date: 27/06/2022

      I just got informed that our internet package will cost $6. More each month. Seems like they are trying to do their part to fuel inflation. Time to start looking at alternatives.

      Cogeco Connexion

      Date: 12/07/2022

      Good afternoon Mr. ******,

      I wanted to thank you for taking the time to speak with me today about your rate increase concerns. I'm very glad that we were able to resolve the pricing on your account and I will ensure that your feedback about the rate increase is sent to our management team.

      Kindest Regards,
      Amy S.
      Office of the President / Customer Relations
      Cogeco Connexion

    • Linda S

      Date: 27/06/2022

      PRICE jacked up a month after I signed 2 year "contract"...Trying to cancel and put on hold by ****** worker for nearly 2 hours, then phone was hung up on me! HOW CAN YOU CANCEL IF THEY WON,T TAKE YOUR CALL???? *************************************************************** *****************

      Cogeco Connexion

      Date: 13/07/2022

      Good afternoon Ms. ****, I do apologize for your frustrations that was caused with our increased wait times. Thank-you for giving me the time to discuss your concerns about the impact our rate increase will have on your account. I'm glad we were able to find a resolution that was satisfactory for both parties. Kindest regards, Kim A. Office of the President/Customer Relations Cogeco Connexion

    Cogeco Connexion is NOT a BBB Accredited Business.

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