Reviews

This profile includes reviews for Cogeco Connexion's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cogeco Connexion has 5 locations, listed below.

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  Cogeco Connexion

  950 Syscon Rd PO Box 5076, Station Main Burlington, ON L7R 4S6

• 

  Cogeco Connexion

  Office 3301. Montréal (Québec) Place Ville-Marie, QC H3B 3N2

• 

  Cogeco

  3100 Howard Avenue Windsor, ON N8X 3Y8

• 

  Cogeco Cornwall

  517 Pitt Street Cornwall, ON K6J 3R4

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  Cogeco Cable

  1421 Confederation St. Sarnia, ON N7S 5N9

Review Details

• Review fromMarilyn B.

  Date: 18/12/2023

  Have been at Cogeco subscriber for many years. We finally cancelled our services. Our Internet speeds were not the 1 GB we were paying for. RECENT SPEED TESTS SHOW
  UPLOAD DOWNLOAD
  21.79 Mbps. 228.31 Mbps.
  Shame on you, Cogeco

• Review fromChristine C

  Date: 11/12/2023

  In the 9 years we had Cogeco using **** we have not missed a single night of tv watching…there may have been a connection issue here and there but nothing that could not be fixed…In less than one week of having Cogeco using *****, on our 3rd night and for 2 nights following we have had ZERO TV…apparently our brand new box isn’t working and now we have to wait for another half day to have a technician come!!!
  Worst part is ***** is a downgrade to ****…you cannot tape shows ahead of time and in order to tape any you have to spend hours going through the guide to find what shows are taping each week…I cannot imagine another company accepting a downgrade to offer their customers…you may reach things at a faster speed…that is if you can reach them at all?!

• Review fromMike S

  Date: 09/12/2023

  Terrible service. I switch from **** because the sales person at the door said I would be locked in for Internet, Phone and TV at $130 for 10 years. **** *** * **** They lock you in for a 10 year discount but can increase the base rate. Within 6 months they increase TV and Internet and I just got notified that its going up again in the new year. I am sure the fine print states this but that’s not how Cogeco’s sales reps sold it.
  The app is not stable, freezes all the time. If you record something be sure not to use the rewind or forward as it will lock up. When with **** I used the app all the time. * ****** *** ***** ******* ** ** ******** **** *** ********
  When I switched from **** to Cogeco they messed up porting over my land line number. The Tech that did the install said my old number was ported over which was a ***, i was actually without a number for weeks. It took me months to get that fixed.
  Over the past 23 years this is the second time I went with Cogeco. When I left the first time due to their poor service I said I’d never go back. Unfortunately I was bamboozled by the sales person promising a rate of $130 for ten years. Once I can get out without being charged (they say no contract but will charge you for equipment if you leave before 24 months)…. another *********** sales tactic.
  The company lack morals.

• Review fromBhakti A

  Date: 11/11/2023

  Ridiculous service. Technician didn’t show up on appointment. I missed work day. When called to inquire, they wanted to reschedule means another workday to miss.
  Like people have no other things to do. When complained customers representative said technician giving facts and we are *****.
  Technician never called or came to home at scheduled appointment.
  **** * **** *** ***** ** ************** ** inconvenience caused by Cogeco to us.

• Review fromKurt S

  Date: 08/11/2023

  I have been a customer for over six years. Their internet and television are good. Customer service is where they fall short. When they came to connect to our home, they claimed "we needed a specialty crew and would have to wait until the following week. When that crew finally arrived, they said "there was no need for a special crew. The first appointment was on a Saturday *** **** ******** ****** ** *** **** ******. The installation was a complete mess. The installers broke suspended ceiling tiles and bent a rail installing the cable in my basement. The cable was left hanging through the ceiling (where the broken tile was). Upstairs in the living room and office, Cogeco's idea of a ************ installation was to drill holes through our flooring. ***** **** *** ******

• Review fromSupreet K

  Date: 31/10/2023

  I didn’t like Cogeco, The Wifi does not work, its very slow. We tried going to the store but still they didn’t do anything. I did not like the service.

• Review fromRobert C.

  Date: 26/10/2023

  Got Cogeco in late Summer.
  Still have never had verification email providing my monthly amount.
  Endless time to get through...
  They neither provide a proper monthly bill (nor can you get through to an agent)
  Just endless Spanish flamingo music.

• Review fromSusan H

  Date: 24/10/2023

  Terrible customer service. I signed up for a great deal to switch over my Internet and TV. The internet kept bumping my security system offline and timing out. I called multiple times to get help and constant holds. Then I got so fed up I cancelled and went back to ****. I tried to cancel online. Not possible. Had to call. Hours are weekdays to 7pm. I work week days! No big deal if someone answered but wait times were 45 min plus. Twice I got cut off. Today I finally got through after waiting 20 mins. I chose the disconnect option. She took my info and then said she had to transfer me to the retention line. Another 30 min wait. I do not recommend Cogeco.

• Review fromDon R

  Date: 23/10/2023

  I just spent 58mins total on the phone with Cogeco. 42mins before speaking with anyone, ****** ** ****** ** ******* ** ******* ***** *** ****** ***** *** ** *** ** ***. I had to lock into a 2yr contract to get a deal during COVID. Since then they put the price up at least 3times. The contract wasn't up till March/2024. The gentleman spoke with me for 4mins trying to get information about my new internet service provider. Trying to offer me a new 2yr contract at $51, he also told me it would not go up over the years.
  I was paying $128.21 monthly.
  Now that I broke the contract they are. charging me $150 penalty fee.
  In my eyes they are a rip off & a scam!
  How can you charge $128.81 a month & then turn around because I want to cancel offer me the same thing for over half off just to get me to stay.
  ********** ********** *** ********* * ****** ********* ******* ****** ****** ******** ******* ** ****

• Review fromPeter B

  Date: 20/10/2023

  ******* ******* ** ****** ** ********** ******** *** if you call to explain said horrible service they hang up on you. We pay for 300mbps line and 3/4 of the time can’t get 2 mbps. When asking customer support if you can actually talk to someone they don’t care. They also offer sign up deals to new customers but no promotions for existing users.