We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Couriers

Canpar Express Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Reviews

This profile includes reviews for Canpar Express Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canpar Express Inc has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Canpar Express Inc

      102 - 201 Westcreek Blvd Brampton, ON L6T 0G8

    • Canpar Express Inc

      205 New Toronto St Etobicoke, ON M8V 0A1

    • Canpar Courier

      Unit 3 - 200 Discovery Pl Winnipeg, MB R2R 0P6

    • Canpar Courier

      707 Barlow Trail SE Calgary, AB T2E 6K1

    • Canpar

      100 Hanna Court, South Belleville, ON K8P 5H2

    Customer Review Ratings

    1.09

    Average of 129 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Peter M

      Date: 14/05/2025

      Stayed home all day and missed work, just for them to come and leave a note saying I was not home and sorry I missed you. Then the location they dropped it off at is across the city from me after they confirmed it would be dropped off 2 the 2 closest locations to my house. I would never recommend this delivery service to anyone, still haven’t went to get my package because **** ** *** ***.

    • Melanie G

      Date: 09/05/2025

      Just had the worst customer service experience ever! Package scheduled to be delivered today so stayed home all day. Received a notification after 7pm on a Friday that the courier tried to deliver but recipient was not home. Meanwhile I was home all day. Called the customer service line only to speak with a rep **** ****** ** ********. I asked to speak to a supervisor *** ** ****** ** ******* Told me it would cost me $10 to re- deliver. I told them I’m not paying that. He told me to call back on Monday if I want to complain. Would never recommend this company in a million years. *** **** **** ******* **** **** **********

    • Christine E

      Date: 11/04/2025

      ***** ******** ******* ***** Driver couldn’t find our house, apparently, and we have to go pick up our parcel. I determine this after going on line and chatting with someone. No notice from canpar. I have ******** ** parcels delivered to this house weekly, but this delivery guy couldn’t find it. *** ****** ***** ** ***** ******* ** *** ****** ** ******* **** ** *********. ***** ** ********* ** ***** ********* ***** *** ****** ******* **** *****

    • Tim H

      Date: 26/03/2025

      My pickup time was confirmed. When no one showed up in the pickup window, I called them and they hung up. I called back and was told my package is out for delivery, when I said it was a pickup he said they're running late and will be here in 20 minutes. After an hour passed I called back and they couldn't even find a confirmation number. This would indicate any information they provided was made up simply to end the call. If your business can handle the reputational risk of late deliveries and is financially sound enough to pay employees to sit around for hours then maybe use Canpar.

    • Julia M

      Date: 08/03/2025

      Delivered my package to the wrong address. Tracking # showed as “delivered” “no signature available”. Signature was not available becauSe NOBODY EVER KNOCKED TO ASK FOR IT. “Proof of delivery” was a photo of my $200 package in the lobby of what appeared to be an apartment building. I do not live in an apartment building. The address the package had been ordered to was EXTREMELY CLEAR on the building at this exact same address. As in, the road sign is EXTREMELY CLEAR, and the F o U R numbers on the building are THE ONLY four number ON that building, and NO OTHER BUILDING shows those four numbers in that order, because THAT IS HOW ADDRESSES WORK. Took 15 minutes to get ahold of a real human being instead of a chatbot. This person said they “notified terminal” and “they will correct this”. Over 24 hours later the $200 package is not here. Can only reach a human being via chat Mon-Friday type hours. I am not going to waste MORE time calling a phone number at which they may or may not respond.

    • Roger H

      Date: 22/02/2025

      Over 20 days to deliver. Contacted reps four times to get an update, long wait times to get a rep. Package (generator) left in a snow bank at the end of the driveway. Deliver "proof" indicated it was signed for...it was not, nor was a phone call made to advise it was at the driveway near the road. My ******** daughter could not lift it nor the ****** worker who found it. Fortunately neighbours came and took the package to the house. * ***** ****** *** ****** ***** *** **** ******** I advised the shipper and the ******** Canpar regional Mgr. who did apologize. ***** **** ***** **** ** * *** **** ******** ******** ** ** *** **** ** *** **** ***** ***** ** ** **** ********** ********* ** ******* ********* **** ** **** **** ********* *** ******** ********* *** ******* **** **** ******** ******** ***** ** *****

    • Agustin B

      Date: 10/02/2025

      Canpar Express ******* **** *********** delivery persons. While I was at home during their alleged delivery time and did not hear any knock on my house door, they just left a note that no one was available to sign receipt. I tried several times to call their customer service here in Surrey and nobody ever answered their phone. ***** **** *** ******* ** **** *****

    • Aman T

      Date: 05/02/2025

      Can't get any support. They keep telling us to contact our "Account Rep". The "Account Rep" keeps claiming he is not our account rep.

    • Brian H

      Date: 13/01/2025

      I've been waiting on the delivery of an order I made with an online vendor. The shipment was picked on December 30th, 2024 & I still have NOT received it, I had to wait over an hour to either online chat or speak with representative & they could not provide with a date or even a guarantee that the package would be delivered, TERRIBLE SERVICE!!!! ****** ******* * ****** ***** *** ****** ** ******* **** ****** *******

    • Philippe L

      Date: 07/01/2025

      ******* ****** *** *****. Been 50 days, didn’t deliver.. called 4 times, 30-60 minutes wait, 2 disconnects, 2 promises to call back within 24h and they didn’t

    Canpar Express Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.