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Business Profile

Heating and Air Conditioning

Thomson Industries Ltd.

Reviews

Customer Review Ratings

4.7/5 stars

Average of 64 Customer Reviews

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Review Details

  • Review fromShamim T

    Date: 03/05/2023

    Very thorough with the annual cleaning. Very friendly and courteous staff. Thank you.
  • Review fromMark J

    Date: 28/04/2023

    Prompt and courteous service. This was a routine service under contract Re our ductless mini split system.
  • Review fromTerance C

    Date: 26/04/2023

    Very polite Glad to answer any questions. On time and on budget. New furnace and AC work great.
  • Review fromMitch B

    Date: 26/04/2023

    Very detailed and professional service! Would definitely recommend! On time, detailed, friendly and cleaned up well.
  • Review fromDing Ying X

    Date: 25/04/2023

    We had a new combi boiler installed in house by Thomson. Their quote is competitive and reasonable. Their technicians are professional and friendly, and responsive to any issue during and after installation.
  • Review fromAllan D

    Date: 24/04/2023

    Very thorough with the annual servicing they do. Polite, friendly and efficient.
  • Review fromPETER T

    Date: 24/04/2023

    Very happy with the service provided for our Furnace, the technician arrived on time, reviewed work performed and any potential parts that *** require replacement in the next ***** months. Will sign up for their Home Comfort Plan and include our A/C unit, for annual servicing.
  • Review fromBeverley B

    Date: 21/04/2023

    Technician (******) arrived on time & was a very pleasant young man. He was very efficient & did his job well. It's a pleasure to have a trustworthy technician in our *********** a plus when they show they are happy in his job. ****** was very polite to chat with & answered any questions regarding the workings of the thermostat for the a/c & furnace. We have been well pleased with all Thomson Industries personnel who have done work in our home. Thank you.
  • Review fromJOHN L M

    Date: 19/04/2023

    First servicing after new furnace and heat pump installed last year. Service man very polite and efficient. ********** worth it. Very satisfied with Thomson Industries and their employees.
  • Review fromSam M

    Date: 18/04/2023

    I must say "excellent job" on overall workmanship, timings,coordination and execution..Top shelf crew, was friendly, professional and marvelous.. I took a day off to observe the installation, very impressed about how all got unfolded. This is second insatations from Thomson and once again they kept the bar very high.Once the work completed crew briefed and explained the mechanics about the controls as well.Now it is time to see how the cool-air during the summer months.

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