Reviews

Review Details

• Review fromJeffrey and Fran S

  Date: 19/06/2023

  my wife and I had all our exterior windows and doors replaced in our house that we are renovating in SW ******** supplied by All Weather Windows and are very pleased overall.***** and **** in sales were very pleasant to work with when we made some changes and they were very helpful with good suggestions . They set the middle of May 2023 as delivery time and were right on ! ***** came back after all were installed to check the job . The quality looks very good . there were a few small things with the delivery crew and installation guys that are not worth mentioning but overall we would definitely recommend All Weather Windows Good job **** and **********
  

  All Weather at Home (Edmonton)

  Date: 20/06/2023

  This is great to hear, *************** We will relay this back to our team internally. Thank you for taking the time to let us know; we appreciate your feedback so much!

• Review fromKelly S

  Date: 01/06/2023

  To say that we are disappointed is an understatement. We started this process a year ago (May 2022). The sale guy was quick to send us an updated copy of our agreement and quick to take our deposit. We replaced all the windows in our house including our two doors so it was a substantial order. Our install date was suppose to be end of October 2022. When we approached the end of October WE reached out to all weather looking for an update on install. At this time we were told our windows and doors were delayed until January 2023. After alot of complaining they suggested that we break the order (because it was one of our doors that was delaying the whole order) and install the windows to get that part done. Come end of January when our door was suppose to be installed we had to reach out to all weather again. Only to find out door install would be delayed until the end of February 2023. Currently we are still waiting for a call from someone at all weather that can deal with our concerns. We have called multiple times sometimes leaving voicemails, sometimes speaking to someone that is unable to help us. It is frustrating. The service has been horrible since we made our first deposit. Unfortunately we missed out on the city ***** due to their inability. The only part of this service that has been good was the install team (I would give them a 5 out 5). They are a third party company though so nothing to do with all weather windows. I would not recommend this company to anyone.
  

  All Weather at Home (Edmonton)

  Date: 02/06/2023

  Good afternoon,

  Our Customer Service Supervisor spoke with the customer today and have resolved the issues and provided her with the information we required.  Ms. ***** agreed to remove this review with our resolution.

  Best regards,

• Review fromJudi E

  Date: 02/03/2023

  We have 22 windows in our house that were supplied & installed by this company 26 years ago. Had a custom made kitchen bay installed on 2018. January of this year-2023- one of the glass panels cracked from top to bottom during the -30++ weather! All weather windows will not stand behind their product. This is a VERY POOR QUALITY of glass! Have no intentions of paying to replace a sub-par window panel!****
  

  All Weather at Home (Edmonton)

  Date: 09/03/2023

  Good morning,We suppled but did not install the windows in the customers home 25 years ago.All Weather Windows covers cracked glass for the first year of ownership, which is industry standard.The one year period will cover any type of non-visible defect that *** be present with the glass during the time of manufacturing.It is unfortunate that this homeowners glass has a crack 5 years after installation but the reasons for the crack after this length would not be linked to a manufacturing issue and therefore not under standard product warranty.Best regards,

• Review fromShauna F.

  Date: 14/02/2023

  Absolutely the worst, disappointing and utmost awful customer service in regards to warranty claims. Our builder submitted a warranty claim (September 2022) resubmitted the same claim after getting nowhere with the various representatives at All Weather Windows he talked too. We have absolutely no idea when these repairs will happen as these are damaged seals, broken glass in our brand new home which was completed December of 2019. Absolutely no quality control on product and craftsmanship. Of course they have a number to sales representatives and will take your money but as far as quality product not a chance it is severely flawed and even worse customer service in following up to repair/replace the damaged product. We are extremely disappointed with the lack of action and response to fix and repair our windows! It is an easy and straightforward repair and warranty claim. Order new glass and have it installed. Why is this so difficult?? Stay away from this company. They are great at the start but are awful when you really need them. Unreliable, terrible product. When will we have the repair done!?!? Absolutely ridiculous with ZERO communication. We have broken glass and damaged sliding doors and windows due to this company. Buyer beware big time. We admit we are ranting but we never write reviews but have no option as no one is assisting with the repair that is under a 20 yr warranty.
  

  All Weather at Home (Edmonton)

  Date: 15/02/2023

  Hello,Looking into into this claim, we found we don't have a customer by this name in our system. To investigate further, we would require the address of the property and the name of the builder please. Once we have this information, we are able to properly address.Thank you very much.

• Review fromTahnee C.

  Date: 30/09/2022

  The installer from all weather windows installed damaged product in my house. There are dings and ****** in the slider windows and the inside frame is cracked down the middle in all 4 sides of the frame! I have been emailing and calling for the last 4 weeks and have yet to receive any kind of call or email to rectify these issues! The customer service is the worst Ive ever dealt with!

• Review fromDawn P

  Date: 26/08/2022

  Terrible service. We contracted this company April 8 for a new garden door and placed our deposit (50 percent). We were told that someone would contact us shortly to come and do the final measure and then the door would be ordered. After a month we still hadnt had anyone come and do the final measure and emails ignored. Finally we received a response that the installer would contact us on Monday to do the final measure. That didnt happen. We waited another week and started calling and emailing again. Nothing. I then requested a refund twice and after the second request the installer called and was ready to come and do the final measure. Unbelievable. I said no thanks I have no faith in the service this company provides. Two months after paying my initial deposit I finally received a refund. Two months of ignored calls and emails just trying to get a final measure so the door could be ordered. Had to start all over again with another company. Waste of time and energy. So frustrating.
  

  All Weather at Home (Edmonton)

  Date: 05/09/2022

  Thank you for your feedback. This is definitely not the level of customer service that we strive to provide and thank you for alerting us to this issue. We sincerely apologize for the delay in processing your refund and will review our internal processes in this matter. Sincerely,

• Review fromRuth and Ruth C

  Date: 11/08/2022

  We needed to replace 8 small-average size windows and called All Weather Windows to request a quote. A Sales rep came out and quoted us over $17,000 for these 8 windows, which was $10,000 higher than 2 other quotes we got. Coincidentally, our friends were replacing 21 medium to large sized windows and and window in a patio door, with blinds built in, for a total cost of just under $22,000 for all of those windows, compared to our 8.. They had a different sales *********** a scam and a disgrace. We did not go with the lowest quote we got but we most certainly did not go with All Weather Windows. AVOID THIS BUSINESS. Unless you do significant research and receive a number of quotes you will not know whether the sales rep you get was in need of a healthy commission at your expense.
  

  All Weather at Home (Edmonton)

  Date: 12/08/2022

  Thank you for bringing this matter to our attention. We spoke to ******************* today in detail The quote reference at $17K was actually two separate quotes to provide the ******* two different options not one quote. We apologized for the miscommunication, and ******************* indicated she is willing to modify to review. We hope this information provided helps in the investigation.Regards

  Ruth and Ruth C

  Date: 20/08/2022

  As mentioned by the business, the quote was actually two separate quotes so the price was in line with others. However, as I discussed with the representative I spoke to, the quote was system generated, very hard to understand, and communication was lacking, resulting in considerable angst for us. It was not clear that it was two separate quotes. Trusting that communication will be more personal in the future before a negative review is posted. Could have resulted in a potential order.