Reviews

This profile includes reviews for AMA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AMA

  10310 G A Macdonald Ave Edmonton, AB T6J 6R7

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  AMA

  11401 99 St Grande Prairie, AB T8V 2H6

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  AMA

  PO Box 8180 Station South Edmonton, AB T6H 5X9

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  AMA

  220 Crowfoot Cr NW Calgary, AB T3G 3N5

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  AMA

  120 Scenic Drive South Lethbridge, AB T1K 5B7

Review Details

• Review fromTyson P

  Date: 05/06/2024

  I was with AMA for 15+ years. Recently, I changed my checking account to tie into my LOC. This caused and NSF charge for my monthly insurance payment. No courtesy call or a check in for a long term client to make me aware of what had happened. I got a letter in the mail, unfortunately it was delayed due to a re-direct.Some unfortunate events that resulted in some pretty innocent mistakes?After receiving the letter in the mail and realizing what happened, paid the due amount within 24hrs but it was already too little too late. They had cancelled my policy (this current policy has probably been running since 2012ish?) and could not re-open for roughly two weeks because they have guidelines to follow. No way to expediate this, no way to help out a long term customer.I've never been late on a payment. I've never had a claim. I've used AMA for my house, my vehicles, my toys, only to be treated like a *** after a simple mistake. Our business has concluded today, which is extremely unfortunate after almost two decades. I was told my best bet is to go find insurance elsewhere. That was word for word from their manager after a courtesy call to tell me there was nothing they could do for me. She then told me how much courage it took for her to call me and that I should appreciate that, at least. Another manager actually gave me another insurance company to go to, which was much appreciated. I'm disgusted with their business. I admit this was my mistake, but to have zero flexibility for something so innocent is terrible. AMA is not worth your time. You can build a relationship after years and you are still a nobody to them. Find a smaller guy that will treat you like you are somewhat valuable to them. They harass me to renew my membership but can't call me to tell me a payment wasn't received due to a banking change that I was unaware of after not missing a payment for 15+ years? Shame on me for thinking I was a valued customer.

  AMA

  Date: 11/06/2024

  We appreciate the opportunity to address this concern.After Mr. ******* payment that was due April 30, 2024 did not clear his account, we sent a registered letter to his address on file, informing him of the missed payment. The letter also clearly indicated his policy would be cancelled in 15 days if we didnt receive his payment. This letter was returned to us marked moved/unknown, so we then contacted **************** by email to advise him of his missed payment and requested that he contact us. Unfortunately, we did not hear back from **************** until June 5, so his policy was cancelled on May 28, 2024. Once cancelled, a policy cant be reinstatedinstead, a new policy must be purchased. **************** was also offered the option to escalate his concerns further within our complaint resolution process, but declined that offer. If he chooses, he would still be welcome to contact us to continue that conversation.

• Review fromBecki K

  Date: 28/05/2024

  Do not spend the extra money for drivers education through AMA. One would think that a well known organization like AMA who is known for their roadside assistance and knowledge in the vehicle industry would provide top-notch service and teaching. But that was not our experience. After signing up in February to do lessons we FINALLY finished the required hours at the end of May. I put required in quotation marks as the instructor dropped my son off ***** minutes early each time, so over the 5 appointments we lost almost 2 of the 10 required hours. On top of that there were skills that were over-looked such as hill parking, proper approaches to intersections and right-shoulder checking that were not being done properly. When the instructor told my son he was a good driver and was ready to go for his drivers test, we signed him up to take the test and he lost almost double the allowable points, just on basic stuff that should have been caught by the instructor. Find a different driving school. Save your money. Do not do driving lessons from AMA.

  AMA

  Date: 31/05/2024

  Were sorry to hear that their experience in our driver education program didnt meet ***** and her sons expectations. Earning your drivers licence is an exciting milestone that were proud to get to be a part of, and wed like the opportunity to review this experience together with ***** and her son to learn how we can best support his goal of learning to drive.Please reach out to our **************** team at ************** to discuss. Our goal is to create confident, safe drivers for life.

• Review fromJason B

  Date: 09/05/2024

  Extreme cold of beginning of 2024. Battery they sold me and was still under warranty failed. 96 hour wait for roadside assistance. I ended up paying around $150 to get the battery diagnosed as it had failed. Days later they came to my house, ****** gave me a lecture saying that my mechanic probably didn't know what they were talking about, I asked them a few times to test the battery, their test showed it had failed and was warranty replaceable. Then the driver told me they were doing me a favor accepting the replacement. Fine whatever. Was a crazy time. Still c*** service but I don't need the white glove treatment.A few months later I change banks. EQ Bank. Their Insurance service does not accept EQ bank as a chequing account as it is a hybrid chequing/savings account. There only justification is they don't consider them a chequing account. Every other one of my billers accepts it for direct debit. I ask them to give me some information that I can tell my bank so maybe they can work it out. They stall. Old bank account drained. Auto withdrawl bounces. They send me warning letter about canceling my insurance. I pay them ... THROUGH EQ BANK AS A SELECTED ******... They still aren't interested in helping with resolving this (AMA ONLY) refusal to use my bank. Will accept full payment of premiums by credit card. when I've always paid monthly. What a joke. I even went into their sunridge ******* location and was told they would have a supervisor call me back the following day. Never heard from them again. Don't waste your money on this company.

  AMA

  Date: 07/06/2024

  Thanks for the opportunity to respond to this review this members concerns. Its important to us that our members feel that we have their back, so we appreciate receiving feedback to have an opportunity to address it. Our roadside and insurance teams have reached out to ************** to resolve those concerns shared. Our Roadside Assistance team was able to connect with **************. He understood the challenges of extreme cold and had no further concerns regarding his experience with this service. Our Insurance team also contacted ************** to speak specifically about those concerns, and explained that his EQ bank account is a high interest savings account and as part of our agreement with our own financial institution, we can only accept chequing accounts. The refund cheques for both his auto and home policy have been mailed out to the address on file. ************** said he understood and had no further questions.

• Review fromEvelyn B

  Date: 19/04/2024

  DO NOT USE AMA FOR ANYTHING....Let me tell you a story about a veteran with a voice disability and needed to get a battery replacement on April 13th. I called to get an AMA Membership from AMA Sunridge *******, I told them I probably needed a new battery and to be sure they brought one with them. My Car had totally died even the keys wouldn't open the door. The AMA driver came and didn't bring the new battery but did give me a boost. I asked him about the battery and he said they were still looking for one for my year and make of vehicle and told me he would be back at 3PM that day to replace it. I waited until 3PM and then he texted me at 5PM saying that they didn't have any batteries and that he was sorry. They charged me $60 extra in charges for that service because my membership only started that day but the boost worked and I was able to use my vehicle that day. The next day which was Sunday I woke up and went to use my vehicle and it didn't start again. I was so mad but I had the drivers number because he had texted me and he said he would get me the battery at Canadian tire and install it for $60 so I thought what the heck its his own time and as long as that is done I will pay him under the table. (I have the text msg's to prove it). So my neighbor had told me to make sure he checks the alternator to ensure that wasn't the problem. When the AMA guy on his own time came over he said he checked and it wasn't the alternator. Today I have the same problem my car wont start and indeed it is the alternator. I called AMA to get a tow. Only to be told I have a basic membership and that the tow would cost more. I knew the tow would cost more but really it was all about upselling and the fact that they didn't evaluate my car properly in the first place they should be charging me additional funds. They has mislead me so much on this I can only see that they are already being dragged through the mud on this BBB review page. STAY AWAY from AMA.

  AMA

  Date: 22/04/2024

  Were sorry to hear about your roadside experience. Our team is looking into your concerns and will work with you directly to resolve them. Thanks for your patience while we investigate.

• Review fromTrev S

  Date: 04/01/2024

  Please, Please go with another insurance Company. This Company was the most scummy Insurance company I have ever had and honestly if I could have afforded a lawyer to *** the c*** out of them I would have. Insanely long story over the course of 5+ years but TLDR:I had a loan for a $60,000 car and took it on and off parking insurance for the winter ( it was a nice car and I only drove it in the ************* you have a loan it is REQUIRED you have full insurance if you drive it.Spring time I had requested them to put my car back on full insurance in person.The person who assisted me made an error and gave me BASIC INSURANCE.(I STILL TO THIS DAY DON'T EVEN KNOW HOW THAT IS POSSIBLE ON A CAR WITH A LOAN)I obviously have an accident a short while after that (within the month) and I go to claim my insurance (cause I obviously thought I was on full insurance, they denied because I only had basic).They stole MY documents with my signature on them when I went in person to talk to them about this to try and hide the evidence. They kicked me out and refused to give me my documents (WHICH HAD MY WRITING ON IT AND I HAD BROUGHT IN)A short while later they Emailed the documents to me which were clearly crumpled up and thrown in the trash.An absolute unbelievable experience dealing with them regardless of the outcome. To take documents that I BROUGHT IN and KICK ME OUT without giving me my stuff back is INSANE. And to also not take the fault for messing up and giving me the wrong insurance and basically saying F**k off is just insanity, I obviously was out all the money I put into the car, and also out all the money I paid for FULL INSURANCE UP UNTIL THAT POINT.(Which I have proof of obviously)I have brushed over a lot of other stuff that occurred but I HIGHLY suggest you look elsewhere for insurance. :)

  AMA

  Date: 10/01/2024

  Thank you for bringing this to our attention and we regret any confusion ****************** may have experienced. Following the denial of Mr. ******** claim in 2016, we carefully reviewed all the correspondence and transactions related to his insurance policy and determined he knowingly declined to purchase collision and comprehensive insurance for his vehicle. We provided our final decision on the matter by letter on Dec. 1, 2016. At this time ****************** was informed he could engage the dispute resolution service that all insurers put in place as required by the Government of Alberta. He did not partake in these channels to resolve the dispute and we consider this matter concluded.

• Review fromConrad P

  Date: 21/12/2023

  Absolute rip off. Charged $1,647 for Ultimate driver education package (coursework + 10 car sessions). Took online coursework. Forced to wait 3 months for a driver trainer, then got 3 lessons over a 6-week period. ****** scheduling done within 24 h of actual ******* so re-scheduling cost $50 due to insufficient notice. Constant pressure from instructor to change session days and take road test early. English was instructor's third language, so communication was poor at best. Canceled after 3 lessons, refund was $487. Refund took twice the quoted time to process and required three phone calls. I did not receive $1200 worth of service or instruction from this business.

  AMA

  Date: 22/12/2023

  Thank you for drawing this issue to our attention. We apologize for this negative experience, and well be in touch to discuss.

• Review fromDiane P

  Date: 08/12/2023

  Was sitting on the side of the road for over an hour freezing Was put on the priority list and was told I would be given a call from the viking tow truck driver there was never a call so I had to find other means as I was sitting in the cold for over an hour When I called AMA back to cancel they told me they were going to get down to the bottom of this and find out why I was left there to freeze AMA never called me back after they were supposed to talk to the tow truck driver to get an explanation as to why I was left there and not even a phone call back from AMA like they said they were going to do

• Review fromMarilyn L

  Date: 02/12/2023

  I tried to get insurance and sent in all my documents. 20 days later I was still waiting on the underwriting process. It was a huge waste of time. I was able to get insurance through another company with the same documentation for a lot less money.

  AMA

  Date: 14/12/2023

  Thank you for the opportunity to address Ms. ******* complaint. Weve reviewed our records and determined that the 20-day delay was caused by missing documentation and delays in receiving U.S. driving and claims history documents. As an insurance company, accuracy of information is absolutely paramount and Alberta industry regulations require us to acquire additional documentation for customers with insurance history outside the province. The advisor worked closely with Ms. ****** providing check-ins and reminders for the documents needed and received a Bill of Sale and drivers license from the customer on November 8 and the Drivers Abstract and Claims Experience Letter from her ********* driving history on November 17. Unfortunately, we determined that the Bill of Sale provided was missing information. The advisor followed up with Ms. ****** on November 20 about the Bill of Sale when she informed the advisor she would acquire her insurance from another company. While some of these delays were out of both the companys and the customers control, we do take ownership for the delay in notifying the customer that the original Bill of Sale provided was not valid. We apologize for any undue frustration Ms. ****** may have experienced, and while we werent her insurer in the end, were glad she found the coverage she needed. Thank you for bringing this to our attention.

• Review fromCathy S

  Date: 24/11/2023

  10 stars for ****** - 2nd time with Roadside Assistance from ******* He is an absolutely exceptional person. He is professional, friendly and courteous, and very competent and efficient. He is a fantastic representative for AMA!!**************

  AMA

  Date: 28/11/2023

  Thanks so much for taking the time to send in this great review, *****! Were so glad we could be there for you and appreciate having you as an AMA member. Well make sure to pass on this review.

• Review fromBobbi L

  Date: 12/11/2023

  **** was fantastic. Excellent customer service, went above and beyond to help us. Its nice to know there is still good people out there. Thank you **** for all you have done, we appreciate it more than you know.

  AMA

  Date: 15/11/2023

  Thank you so much for taking the time to submit this review, *****! Were so glad we were able to help you out and we look forward to serving you again.Thank you for being a member of AMA!