Reviews

This profile includes reviews for AMA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AMA has 20 locations, listed below.

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  AMA

  10310 G A Macdonald Ave Edmonton, AB T6J 6R7

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  AMA

  141-2004 50 Ave Red Deer, AB T4R 3A2

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  AMA

  5040 Manning Dr NW Edmonton, AB T5A 5B4

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  AMA

  200-665 St Albert Trail St. Albert, AB T8N 3L3

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  AMA

  100 - 530 8 Avenue SW Calgary, AB T2P 3S8

Review Details

• Review fromKorey D

  Date: 01/05/2025

  I am currently on hold for a simple quesstion. Have been an AMA member for years and trying to remember why right now. After 54 minutes on hold, I spoke to a representative who could not help himself to constantly talk over me, didn't listen to my question and was so rude. I told him that his customer service skills were terrible and that I wanted to speak to someone who had better skills than he has. He laughed at me and said "wow". Then tried to argue with me, saying he was trying to help me and that I need to listen to him. Reminded me of talking to a scam caller, when they get demanding with you when you aren't falling for their scam. I advised I did not want to talk to him because he was awful to talk to and he got sarcastic nice before puting me right back into the queue. I am still on hold and timer is at 1 hour 33 minutes. Why do we have all of our policies with AMA again? Think it may be time to shop around for another insurance provider after this.

  AMA

  Date: 07/05/2025

  Were so sorry for the experience you had. After such a long wait, you deserved a conversation that was both helpful and respectful. We hold ourselves to a higher standard at AMA, and we regret that your experience didnt reflect that.Once we received your complaint, we reached out to connect with you directly. Were grateful we had the opportunity to talk through your concerns and to hear your perspective. Your feedback has been shared with the appropriate teams and will help guide us as we continue working to improve the service experience for all our customers.Thank you again for taking the time to share your experience. We dont take that lightly, and we are committed to earning back your trust.

• Review fromBirk O

  Date: 28/04/2025

  Dont answer their phones but theyll answer the complaints faster then they will when you need to talk to them. its been a constant ongoing issue trying to get ahold of anyone to get insurance being on hold multiple times for 3+ hours to no avail

  AMA

  Date: 01/05/2025

  Hello ****,Thank you for letting us know about your experience, and please accept our sincere apologies for this frustrating situation! We know our phone wait times for our insurance agents are very long right nowwere simply receiving such a large number of calls that were unable to get to everyone in a timely manner. But please know that our priority is taking care of our members, and were working to support them as quickly and efficiently as *********** an AMA member, would you consider booking an appointment with one of our Insurance Advisors? You can have your appointment on the phone or in person, whichever you preferand this would guarantee you a dedicated time, with no waiting. To do this, please visit us at *********************************************************************** and choose the time that works best for you.If youd prefer to continue to try and reach us on the phone, however, did you know that we offer extended hours for AMA members only? These hours are 89 a.m. and 68 p.m. on weekdays, and 9 a.m.5 p.m. on Saturdays. Although you still may need to wait a bit, the wait times are often shorter than during peak periods. We appreciate your patience and thank you for your feedbackit helps us continue to improve the experience for all our members.

• Review fromBrianne sophia L

  Date: 10/04/2025

  TO ALL OF YOU MY FELLOW ALBERTANS LOOKING FOR INSURANCE-THIS ALBERTA COMPANY DOES NOT HAVE A HAVE A CALL BACK OPTION FOR CUSTOMERS. SO PREPARE TO WASTE 45 MINUTES TO ONE HOUR OF YOUR TIME WAITING INTO THE NOTHINGNESS. I DID IT FOR THREE CONSECUTIVE DAYS FOR APRIL8, 9, 10, 2025 FOR ABSOLUTE ZERO SUCCESS.

  AMA

  Date: 15/04/2025

  Hi Brianne. Thank you for reaching out. We're sorry to hear about your experience and completely understand how frustrating longer wait times can be. Please know that we have all available resources working to support customers as quickly and efficiently as possible. To help avoid extended wait times, we encourage you to book an appointment with one of our Insurance Advisors. This guarantees you a dedicated time slot and allows you to select the specific services you'd like to discuss. You can book online at your convenience: https://ama.ab.ca/insurance/vehicle (through ‘Book an Appointment’, select what type of insurance the appointment is for, and then you can select as many services as you’d like to discuss with an advisor). We appreciate your patience and thank you for your feedback—it helps us continue to improve the experience for all our members.

• Review fromClaude N

  Date: 07/04/2025

  Hours on hold. Forget calling on Fridays. My family members have insurance with them, and it is the same for all of us. It is awful if you want to call in and change your insurance.

  AMA

  Date: 10/04/2025

  We're sorry to hear about your experience and completely understand how frustrating longer wait times can be. We are experiencing extremely high call volumes. Please know that we have all available resources working to support customers as quickly and efficiently as possible. To help avoid extended wait times, we encourage you to book an appointment with one of our Insurance Advisors. This guarantees you a dedicated time slot and allows you to select the specific services you'd like to discuss. You can book online at your convenience: ******************************************************************* (through Book an Appointment, select what type of insurance the appointment is for, and then you can select as many services as youd like to discuss with an advisor).We appreciate your patience and thank you for your feedbackit helps us continue to improve the experience for all our customers.

• Review fromTricia G

  Date: 06/02/2025

  I waited a few hours to get into my locked car. The first ****** tried but really had no clue on what to do. He called for someone else to assist me who gave up within the first 5 mins. Needless to say I had to wait till the next day to hire someone else which cost me out of pocket. He got in really fast. So now I'm out money when AMA should of got my car unlocked without costing me. I'm wondering why I pay for a service that couldn't help me.

  AMA

  Date: 28/02/2025

  Thank you for the opportunity to respond to this complaint. On February 4, two different service providers attempted to unlock Ms. ******** vehicle, when the first provider was unable to complete the service, a second, more senior service provider was dispatched. Both providers determined that the risk of potential damage to the vehicle was too high to complete the service, and Ms. ******* was advised to contact a locksmith. Unfortunately, at this time we were unaware that Ms. ******* was unhappy with her experience. Following receipt of Ms. ******** complaint, we investigated her service request, and determined that the additional service she paid for would qualify for reimbursement under her membership. On February 10, we reached out to Ms. ******* via phone, leaving a voicemail, and also sent an email to the address on file outlining the steps needed to process a full reimbursement claim, including the third-party invoice. On February 12, Ms. ******* provided us with a copy of the debit receipt. Ms. ******** reimbursement cheque was issued on Wednesday, February 19, and was mailed by February 21. We trust this resolves Ms. ******** concerns.

• Review fromJohn M

  Date: 07/12/2024

  I wasted my time! I wish they were professional I waited all freaking week even had a promise from a manager they would reach out to me with the quote I requested 3 weeks ago

  AMA

  Date: 14/12/2024

  Thank you for sharing your feedback, and were sorry to hear about your experience. To ensure accuracy, your quote required additional review, which extended our response time. Our team member, Reemon, reached out to you on December 5 to go over the quote. It looks like later that day, you chose not to proceed.We value your time and appreciate your patience during the process. If theres anything we can clarify or if youd like to revisit your request, wed be happy to connect with you directly.Thank you again for bringing this to our attention.

• Review fromCherie T

  Date: 13/11/2024

  I have required two tows for a vehicle that was a lemon the day I bought it! AMA customer support was friendly and efficient. ************* was sent both times and both tow truck drivers provided professional services. Thank you to ******* and ***** for your kindness and care.

  AMA

  Date: 14/11/2024

  Thank you for taking the time to share your experience! We always strive to provide top-quality service to our members and we love hearing this kind of feedback. Thank you for being a member, and we look forward to continuing to serve you!

• Review fromChantell B

  Date: 10/09/2024

  Once again I can see why AMA is not accredited with BBB - they would fail miserably! Called the number to make my insurance payment as they don't let you pay online with a credit card (come on AMA - get with the 21st century!) I can call in and pay with a credit card though except no one will answer my call - again - And when it did sound like someone was going to answer, the call was disconnected. I know they don't care but AMA is going to lose all my insurance business. If I could give less than one star, I would.

  AMA

  Date: 04/10/2024

  We greatly appreciate Ms. ******* patience as our insurance team experiences extremely high call volumes. Our advisors are working to help members as quickly as they can, but we understand her frustration. We also appreciate her feedback on our available online services. We reviewed Ms. ******** billing history and confirmed that both her auto and property policies are paid in full and an advisor was able to confirm that with her on September 16.

• Review fromMesael J

  Date: 04/09/2024

  AMA MyPace auto insurance is a joke. I got it hoping to save on premium if you are a low mileage driver. They are not sending out monthly billing statement but only text message and email of your monthly bill. Theres no computation of how they arrive at such amounts and sometimes with extra charge not clearly stated in the contract.

  AMA

  Date: 06/09/2024

  Thank you for providing this feedback. As this type of insurance is billed largely based on the number of kilometres the vehicle is driven, the billed amount varies month-to-month. For this reason, and to ensure our policyholders have adequate notice of their next payment amount, we must notify them of their bill electronically rather than by mail. To accommodate this short timeframe, we notify our AMA MyPace customers of their next payment through multiple methods including email, text message, and their MyAMA online account.In addition to the per-kilometre charge, there are fixed monthly costs for things like theft and hail, and an initial sign-up fee. These amounts are included in the policy documents sent with every new and renewing AMA MyPace policy. We understand this could be made more clear and we apologize if there was any confusion around Mr. ******* recent payment amounts. We have since connected with him by email to ensure he has a detailed summary of his last bill. We are also reviewing our processes to provide a better customer experience in the future.

• Review fromChantell B

  Date: 12/08/2024

  I have spent hours on hold trying to get someone in insurance to change our coverage. Why bother having a phone number if no one will answer. At first we got the 'we will call you back' so confirmed my number and waited. No call back. Call again and that option is no longer even available. Waited on hold. Called the local office to no avail - I was told I should come in person instead. I said I could not do that. Then I went online and found where I could ask for changes to my policy. I got an email saying someone would contact me within 8 hours. No contact to this day. Next my husband called, on hold again for an hour until he decided to go down there. AMA, I guess you don't care, but you are going to lose my business. No wonder your rating is so low