Reviews

Review Details

• Review fromDaniel S

  Date: 20/11/2023

  We shipped from ******** to Halifax in September of 2022. They broke most of our furniture and have been "sourcing quotes" to fix them for roughly a year without any progress. First, worth mentioning, I was called at 8 pm in the evening asking me if I could be home in an hour for furniture delivery. I told them that I had a baby at home, not to mention neighbours, and that it was unacceptable to give me an hour's notice and deliver furniture so late in the evening. Very unprofessional.They arranged for a time the next day and charged me to pay for the outstanding amount before they even unloaded the furniture. I reluctantly paid several thousand dollars and the movers proceeded to dump everything in the house. Almost all of the furniture had broken or was missing legs and none of the detached furniture was put back together as they claimed they would.The furniture is mostly antique. We have been waiting for over a year now to receive closure on this file and I have a hallway full of broken bedroom furniture cluttering up my home. I have sent them photos, descriptions, measurements, and even videos detailing the damaged furniture. I have dealt with ******, ********, an unnamed gentleman, and now *****. I am always told "somebody will get back to you soon" and nobody has for at least six months now. I would like BurlyBoyz to pay for all of the damaged furniture they delivered. This furniture is highly sentimental to me as most of the pieces are antique family heir looms. My father, before scheduling delivery with them, notified them of how delicate the furniture is and they said it would not be a problem to safely deliver (and then proceeded to break the first item while moving it from storage to their truck).I advised them several times that I wanted to give them the benefit of the doubt and allow them to get back to me in a reasonable time frame. But nobody ever did, so I now feel the need to escalate this issue.

• Review fromIssac

  Date: 07/09/2023

  Here is my feedback for our move. Pick up on 28 July 2023, agreed to be delivered on 15 August 2023case number 6691.Initially, my wife communicated pleasantly with ****************** from the ******* sales team. He was professional in handling enquiries and always available for us before we signed the estimate. The moving team was late for 4 hours on the day of pick up. However, they were fast, efficient and professionally handled our goods. Special mention to Mo and his ***** for the efficient and thorough unloading of our goods upon delivery. Thats all the good I can say about Burly Boyz. Here are the negative experiences I have with them:1. No one has communicated with us ever since the pickup day. No one told us to contact ********************* for any delivery issues or questions until we tried to contact ****************** on the day of delivery, 15 August 2023. He told us to contact **** as it is no longer his business. And to our surprise, our goods were still in *******. So, nothing moved for two weeks since our pick-up day on 28 July ******. Whenever we contact burly boys, we keep getting re-directed instead of answers to our questions.3. After-sale service is just atrocious. The only decent service is from *****.4. They refuse to give us an explanation or rationale for the delays that occurred until I demand it. They deliver the goods nine days past the 30-day window they were ***********.5. The initial invoice stated that our goods weighed **** lbs, with a proof of weight ticket. However, on the day of delivery, nine days after the delivery window, the weight became **** lbs, which increased our final payment amount by $666.72. So you are telling me that our goods put on weight on the way from *******? 6. Please straighten out how your different departments communicate because it is clear as daylight that there is zero communication between the sales department, delivery department, etc. That is why our delivery is delayed and screwed up like this.
  

  Burly Boyz Moving & Storage

  Date: 08/09/2023

  Dear *****,
  
  Thank you for sharing your feedback regarding your recent move with Burly Boyz. We apologize for the issues you encountered during your relocation. Your input is valuable to us, and we take your concerns seriously as we continuously strive to improve our services. Here are some responses to the points you've raised:
  
  We apologize for the delay and the lack of communication regarding the status of your goods. This is not the level of service we aim to provide. We have identified the issue and will be taking steps to improve our communication throughout the moving process.
  
  We're sorry to hear that you were redirected when seeking answers to your questions. Your feedback highlights a need for better coordination within our customer service teams, and we will address this to ensure a smoother experience for our customers.
  
  We appreciate your recognition of the service provided by *****. We will pass on your positive feedback to him.
  
  We apologize for not providing a satisfactory explanation for the delays. Your concerns will be reviewed to prevent similar issues in the future, and we will aim to be more transparent in our communication.
  
  Your feedback regarding the lack of communication between departments is duly noted. We will work on improving internal communication processes to prevent such issues in the future.
  
  Once again, we apologize for the inconvenience you've experienced and thank you for bringing these issues to our attention. Please know that we take your feedback seriously, and we are committed to addressing these concerns to enhance our services for future customers.
  
  If you have any further questions or require assistance, please feel free to reach out to our customer service team, and we will do our best to assist you.
  
  Sincerely,
  
  Burly Boyz Moving & Storage

  Issac

  Date: 12/09/2023

  You guys better improve, stop trying to push away the responsibility and get me my desired resolution soon. Thank you.

• Review fromGabriela M

  Date: 23/08/2023

  My experience with BurlyBoyz moving was very disappointing. I was moving from ** to AB. They were very late at the pick up (1h30m) on Jul 30, even though I reinforced many times that my building had a 2h timeslot for the elevator booking. They didn't call me to advise they would be late. I had to call multiple #s because it was a Sunday. They were not able to pick up all of my stuff in 30 min and also delayed other peoples moves which caused me to be harassed by neighbors that got delayed. After that they never called me to apologize or explain the situation and kept my stuff without telling me where it was. I had to contact them on Aug 11 to complain about the delay and make sure they would not be late for the drop off (an apartment as well). They replied on the 14th saying they would do their best not to be late and that everything was confirmed to drop off my items from storage on Aug 16. An hour after I received a call from Ops Manager advising that they were not informed of my drop off date and that my stuff was still in *********. I was appalled by that because I advised them multiple times of the drop off date via email and phone and their sales person simply forgot to pass that info on. After many calls they told there was nothing they could do and they would deliver my items on August 18th. I again was flexible and accepted this, even though it caused me many inconveniences. At the drop off on August 18th, they were again late by over an hour and took longer than expected to move. I would never refer their services to anyone because they are not organized and are not able to handle basic calendar. They are very eager to book the services with u but after that it's only downhill. Their customer service is horrible. I understand that delays happen, but not communicating with the customer and leaving them in the dark is not acceptable. Also, they damaged a few of my items. I asked the Ops Manager to escalate the situation but never heard from anyone.
  

  Burly Boyz Moving & Storage

  Date: 25/08/2023

  Dear ********,I would like to thank you for your cooperation and time invested in working with me to address the recent issue. I'm grateful for the time we spent discussing the situation over the phone. Your specific insights on how we can adequately compensate you for the inconveniences resulting from the delay were invaluable. Your understanding of the external factors impacting our schedule truly impressed us.I want you to know that your feedback holds significant importance for us. We are actively dedicated to enhancing our communication processes to prevent any recurrence of such instances in the future. Your experience matters, and we genuinely value your perspective. Your opinions are not only heard but also highly regarded.During our conversation yesterday, as agreed upon, we promptly initiated the credit process. Usually, it takes about 3 to 5 business days for the money to show up in your account, depending on your bank.I have emailed you a receipt detailing the refund transaction, which was successfully issued on August 24, 2023, at 2:39 pm. Feel free to keep it for your records.If you have any questions or concerns, don't hesitate to ask. We're here to help and make sure you're taken care of. Thank you again for your business. Wishing you a fantastic day.**** regards,*****
  

  Burly Boyz Moving & Storage

  Date: 25/08/2023

  Dear ********, I would like to thank you for your cooperation and time invested in working with me to address the recent issue. I'm grateful for the time we spent discussing the situation over the phone. Your specific insights on how we can adequately compensate you for the inconveniences resulting from the delay were invaluable. Your understanding of the external factors impacting our schedule truly impressed us. I want you to know that your feedback holds significant importance for us. We are actively dedicated to enhancing our communication processes to prevent any recurrence of such instances in the future. Your experience matters, and we genuinely value your perspective. Your opinions are not only heard but also highly regarded. During our conversation yesterday, as agreed upon, we promptly initiated the credit process. Usually, it takes about 3 to 5 business days for the money to show up in your account, depending on your bank. I have emailed you a receipt detailing the refund transaction, which was successfully issued on August 24, 2023, at 2:39 pm. Feel free to keep it for your records. If you have any questions or concerns, don't hesitate to ask. We're here to help and make sure you're taken care of. Thank you again for your business. Wishing you a fantastic day. Best regards, *****
  

  Burly Boyz Moving & Storage

  Date: 30/08/2023

  Dear ********,Thank you for sharing your feedback regarding your recent moving experience with us. We want to extend our sincere apologies for the inconveniences and frustrations you encountered during your move from BC to AB. We understand the importance of effective communication and timely service, and we regret that we fell short of meeting your expectations.We're pleased to inform you that your concerns have been thoroughly addressed, and the issue has been resolved. A refund has been successfully processed and applied to your account, as discussed during our conversation. We're delighted to hear that you are now satisfied with the solution provided.We greatly appreciate your understanding and patience throughout this process. Your feedback is invaluable to us, as it helps us identify areas for improvement and deliver better service in the future.If you have a moment, we kindly request you to share your updated experience on the platform where you initially posted your feedback. Your positive feedback will greatly contribute to our reputation, and we're grateful for the opportunity to have resolved the situation to your satisfaction.Thank you once again for your feedback, and we hope that you will consider us for any future moving needs you may have.Best regards,Oksana Burly Boyz Moving & Storage

• Review fromElizabeth S

  Date: 09/08/2023

  STAY AWAY FROM BURLY BOYZ! If I could leave them no stars I would! Our experience with them has been ABHORRENT! Move was scheduled for Jan 24, 2023. They called us on Jan 22, to say a truck would be coming on January 23 instead. We hustled to get everything prepared ahead and they were a no show. No call, no advisory, nothing. Jan 24, truck shows up and it was too small, when I had warned them to expect overage as my furniture is large and bulky. My husband was leaving on Jan 25 to join me across the country. They did not have another truck available. I had my daughter go and oversee the remainder of the move with the second truck on Jan 28, with no knowledge of what was to be put on the truck. 2 MONTHS LATER, we received our first shipment, when we were told 2 to 4 weeks maximum. We had items going into storage and some to our temporary home. 1/2 of our personal items still had not arrived. They broke boxes of ******** tv's, elliptical and max ******** bowflex weights broken or missing pieces, damaged our furniture galore! Antique furniture, not just damaged but MISSING! Burly Boyz are the most incompetent bunch I have ever worked with! They are offering me $400 for all this aggrevation and damages. Next step is taking them to court. It is now 6 months since I arrived here and they have the nerve to offer an insulting amount of compensation. See you in court Burly Boyz! If anyone would like to make this a class action, please do contact me!
  

  Burly Boyz Moving & Storage

  Date: 25/08/2023

  We've heard your frustration and we're determined to make things right. Our team is looking into your case again to fix the issues you faced during your move.
  To help us help you, could you please share the details we asked for in our previous email? You can send them to ************************************************************ Your cooperation is greatly appreciated.
  Thanks for your patience as we work on this. We're serious about resolving everything.
  

  Burly Boyz Moving & Storage

  Date: 31/08/2023

  Hello *********,We wanted to follow up regarding the documents we sent you about a week ago. We hope you've had a chance to review them.In order to proceed with your claim investigation, we kindly request the information listed in the recent email we sent.Your prompt response will greatly assist us in resolving your claim efficiently. Please send the info to ************************************************************** appreciate your cooperation and understanding. If you have any questions or concerns, feel free to reach out.Best regards,******************* Department Burly Boyz Moving

• Review fromMervin S

  Date: 26/06/2023

  DO NOT USE BURLY BOYS MOVING AND STORAGE!!!! The arrangement for the move was to include 3 heavy items and the movers who showed up were not aware of the heavy items to be included. The movers were shown the invoice showing the heavy items. Another company needed to be hired which came to $600. Burly Boys only compensated $100 and felt like they went above and beyond. In their email they concluded saying said we hope you will recommend us or use them again in the future. They are totally clueless about customer service and sticking to their word. This move was in *******. It was my daughter who was moving, and I was there during the full move assisting with carrying things out to the truck and unloading the truck at the new place because of most of the hired help the Burly Boys hired had very little experience. Avoid them or you will be extremely frustrated with the outcome!! If I could give them zero stars I would.Whatever Burly Boyz reply to in this complaint is not suffice and will not mean anything unless they compensate the full $600 so don't try to justify your actions.
  

  Burly Boyz Moving & Storage

  Date: 28/06/2023

  Dear ******,We sincerely apologize for the impact that this situation has had on you. We understand the importance of your piano and acknowledge that it was listed in your inventory. However, the unique challenges presented by its location in the basement, with stairs that have multiple curves and turns, require specialized equipment and expertise to ensure its safe and proper transportation.To address this, we have taken the necessary steps to hire another moving company specifically experienced in handling such situations. This will ensure the safe transportation of your piano while we focus on handling the rest of your belongings. We want to assure you that the cost for this specialized assistance was equivalent to what we would have charged using our own trucks and equipment.We deeply regret the oversight of not informing you in advance and setting proper expectations. To compensate for the inconvenience caused, we offered you a $100 refund. We understand the distress this has caused and acknowledge that we did not meet your expected resolution.Please accept our sincerest apologies for any inconvenience caused, and we are committed to resolving this matter to your satisfaction. If you have any further concerns or questions, please do not hesitate to contact us. We appreciate your understanding and look forward to addressing this issue promptly.Best regards,Burly Boyz Moving

• Review fromPhyllis W

  Date: 06/05/2023

  I booked a move with this company and they cancelled on me two day before the scheduled day, they did provide a replacement moving company which were amazing and would recommend them to anyone however, i've been in contact with the girl that booked the move with to get my deposit back and it's been over a month and there's still no credit to my ***** I'm not impressed. If this is how the company operates, no wonder their employees quit or that they have some many negative reviews. I would definately never recommend this company to anyone. The one that actually did the move were amazing
  

  Burly Boyz Moving & Storage

  Date: 08/05/2023

  Good morning, ***************
  
  We would like to express our sincere apologies for the delay in processing your deposit refund for your previously scheduled move. We deeply regret any inconvenience this may have caused you.
  
  We understand that we had to cancel your move and we are pleased to hear that the company we arranged to take over your move was able to do so successfully.
  
  Please be assured that we have personally confirmed with our ********************* that the reimbursement has been issued and it should reflect on your statement within the next few days. We apologize once again for the delay in returning your funds and appreciate your patience throughout this process.

• Review fromMindy M

  Date: 23/03/2023

  DO NOT USE THIS MOVING COMPANY! They picked up a wood headboard in ******* and broke it on the way to B.C. They offered $60.00 for the damaged headboard based on a legal contract that they said they emailed me and did not. When the headboard arrived in **** the drivers were aware that it was broken and the ********* office never informed head office in ********. This is a terrible company and I DO NOT recommend them. ZERO STARS
  

  Burly Boyz Moving & Storage

  Date: 19/04/2023

  We sincerely apologize for the inconvenience and frustration you experienced with our moving company. It is unacceptable that your wood headboard was damaged during transit and that you were not properly informed about the issue. We understand the disappointment and inconvenience this may have caused you. As a company, we take full responsibility for our actions and we are committed to resolving this matter to your satisfaction.We acknowledge that there was a failure in our communication and internal processes, and we will be taking immediate steps to address and rectify the situation. Our team will be reviewing our procedures to ensure that all customers are provided with accurate and timely information about the status of their belongings during transit. We also apologize for any inconvenience caused by the miscommunication among our staff and the lack of prompt action.We sincerely apologize once again for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter. Please be assured that we are committed to providing excellent service and will take all necessary steps to ensure that such issues do not occur in the future. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.Sincerely, The Burly Boyz Moving Team

• Review fromM. K.

  Date: 08/02/2023

  Please DO NOT BEE FOOLED BY TBEIR PROMISES ON THEIR WEBSITE! There is NO accountability NOR ARE THEY INTERESTED IN YOUR SATISFACTION’ Charged twice their “Honest Upfront Quote” as well as keeping the initial deposit. The workers damaged every single item. Do not even understand how that is humanly possible! Intentionally overestimate the weight of your items! Mine was written as 2800ibs! For compensation they offered 0.06 per pound of items.
  

  Burly Boyz Moving & Storage

  Date: 13/02/2023

  Good day ******, As your move was a local move you were billed at an hourly rate, and you were billed for the time it took to go from your pick-up location to the final delivery destination of your chair after the team unloaded at the first stop into storage. As you were not going to be able to meet at the final delivery location, they took payment from you with an estimated time of completion for the job at the storage unit. With the intention that if there was time eligible for reimbursement our accounting department would issue any amount owed back to you. In all our booking confirmation emails, we provide documents for review of our Internal Coverage Options, as well as our Terms and Conditions for your move, and some packing tips. On the day of the move, you selected our Free Released Value Protection Coverage. Based on this selection and signed document all item(s) that are either completely lost or destroyed beyond repair or use will be compensated at a rate of $0.60/lb. The coverage selected is the Federal Requirement that be provided to every customer in the ********************** industry. Upon the request for additional information, we conveyed the above information to you. In which the responses from you had become uncooperative. At this time, we have not received the additional information requested, outlining the items that were completely damaged beyond use, as well as photos of each item. This has led us to not being able to resolve either the concerns or the alleged damage that occurred during your most recent move, which is not our way at Burly Boyz Moving and Storage. We take all our customer's concerns very seriously and use all feedback to continuously improve. We apologize that your experience with us has not been to your satisfaction with our company as it has been to so many of our other customers. Our door remains open to you should provide us with the additional information requested.

  M. K.

  Date: 24/04/2024

  The above comments are Not Accurate. You were sent photos of all damaged items. You refused to return the deposit. Your staff were negligent in dealing with my items. You charged me twice what was promised and carelessly damaged everything and upper management not only did not take responsibility but were dismissive and definitely nothing LIKE YOU STATE TO BE ON YOUR WEBSITE. WE ARE IN A LEGAL BATTLE RIGHT NOW SO I WILL UPDATE HERE ONCE THERE IS A CONCLUSION BY CRT.

• Review fromChristopher B

  Date: 14/01/2023

  NOT RECOMMENDED!!! If I could give zero stars, I would!I was advised that my possessions would be shipped by rail and was provided a guaranteed delivery window of 6 to 17 days. It was only downhill from there. After I arrived in *******, I was in regular contact with the company. They could never give me a sense of when my possessions would arrive. I had put Apple Air-tags in several of my boxes, and knew that my possessions had not even left ********. At the end of the guaranteed 17 days window, ONLY THEN was I told the real truth. The company only ships from a location when they have enough to fill a full train container. AT NO POINT did they ever advise me that the guaranteed shipping window was entirely dependent on whether they had enough other business to fill a container!I had to incur costs to live without my possessions. I advised the companys representatives of this and asked whether they would compensate me for the costs and delay. I was given the run-around on getting any kind of answer. When I repeatedly asked to speak to someone higher ** in management, I was told that ownership did not speak to customers and that I could only speak to those I was already in contact with. My shipment ultimately arrived 3 full weeks beyond the guaranteed delivery window. 38 days for a shipment to get from ******** to *******! ** arrival they would not even open the truck until I paid the outstanding balance in full. AND if I did not, then I would be charged additional amounts for storage if they drove away without unloading. I was advised they would provide a discount that I indicated that was insufficient but would pay the balance on the understanding that we would further discuss and reach an amicable resolution. After they got my money, I got an email advising that the $600 was all they could offer due to their internal policies. Essentially, we have your money now, so go away. Their lack of honesty and service was appalling.
  

  Burly Boyz Moving & Storage

  Date: 17/01/2023

  Hello *****,We are very apologetic for the experience that you had during your move with us. It is very unfortunate that there was an extended delay in your delivery and we applied a discount in the amount of $600.00 to your final invoice to remediate that inconvenience. We never like to see our valued customers in this situation.Regarding speaking to ownership, all of your complaints were relayed by the appropriate individual (Your concierge/customer service) to management and ownership which resulted in the discount being applied. This is the policy that we have implemented to deal with these types of situations and we are not required to disclose why we have internal policies in place. We utilize these systems to handle customer relations in the most appropriate and efficient manner. As for the delivery, every long-distance customer is required to pay their final invoice in full before being delivered. This security policy is in place to prevent us from providing a service without being paid for services rendered. This was not with the intent to make you feel as if we were holding your belongings hostage, it is simply a policy with security in mind. Every customer is subject to additional fees ********************* & handling costs) should they refuse to pay their invoice prior to or at the time of delivery. We hope that this provided some clarification for you and we wish you all the best in your future endeavors.

• Review fromKatherine H.

  Date: 24/11/2022

  BEWARE BEWARE I moved from Coquitilam, ** to ******* , AB on August 23/2022 When they delivered my furniture a week later I was missing my table. I have the legs and chairs but not the table top. They unloaded my furniture and reloaded onto another truck. You would think they would have checked off the list like they say they do to make sure they have all my belongings. When they unloaded my furniture I said wheres my table? It was on the list stating that it was on the load from ********* to ********. To this day they still have not found my table. They asked if my insurance could replace it. What?? I received ****** only!! Dealing with them was a nightmare. My table was solid wood with a drop leaf. Beautiful table and now I have to replace my whole set. I would NOT recommend this company !!
  

  Burly Boyz Moving & Storage

  Date: 26/11/2022

  Hello *********, It is very unfortunate that it seems your tabletop went missing while in our possession and we truly wish that hadn't happened. There are some potential risks associated with moving across the country and because of that we do offer premium insurance to all of our customers in the event that their homeowners insurance doesn't cover items in transit. This option was not selected by you and unfortunately that is when we were bound by the federally regulated insurance that applies to all moves and is provided free of charge to the customer. This coverage is limited to personal items and values each article at $0.60/lb and when a customer chooses to select this option as their chosen coverage they place that value on their items. With your move you selected the Release Value Protection, which covers the following:The Released Value $0.60/POUND, PER ARTICLE IF ANY ARTICLE IS LOST OR DESTROYED WHILE IN THE MOVERS CUSTODY, THE MOVERS LIABILITY IS LIMITED TO THE ACTUAL WEIGHT OF THE LOST OR DESTROYED ARTICLE MULTIPLIED BY $0.60/LB PER ARTICLE MINOR DAMAGES SUCH AS SCRATCHES, DENTS AND/OR ANY COSMETIC DAMAGES ARE NOT COVERED PARTICLE BOARD OR PRESS BOARD FURNITURE IS NOT COVERED ANY PROPERTY DAMAGE TO FLOOR, WALLS, **********, ARE NOT COVERED THIS IS THE ***** LIABILITY LEVEL AND IS PROVIDED AT NO ADDITIONAL CHARGE We exhausted every resource available to us when looking for your table top and we were unable to locate it. It was at that point when we had to provide you with the $150.00 as payout under directive from your chosen insurance coverage with your move. When you were asked if your homeowners insurance would have covered the table it was simply because of our limitations as according to the insurance you selected with us and sometimes homeowner insurance packages would be able to compensate for an item under these circumstances. We apologize that this was the outcome and we wish you the best in all of your future endeavors.