Reviews

Review Details

• Review fromJoanne B

  Date: 19/05/2025

  If I could give a negative star review I would. From day one this was a terrible experience. 1 day before our move out they tried to bump us a day and then on the day of move out were 3 hours late. Then the week before move in to our new home in another province there were three email exchanges where it was confirmed the date of delivery to our new home. Day before we get a text saying our belongings will not be to us for another week. After 3 hours on the phone trying to get a hold of someone there, our logistics coordinator and his manager confirmed they screwed up. We had to get a hotel, meals for 5 days and lost wages for taking time off for our original move in date. When I requested this be compensated they said no, they turned around and gave us $250 off of a $9000 move, which ended up costing us $2600 more due to the 5 days we had to live out of a hotel. Would never recommend Burly Boyz moving and storage to anyone. The absolute worst.

• Review fromRoberta B

  Date: 19/05/2025

  I used Burly Boyz for my recent move from *********** to ****************. It was a very disorganized and stressful process with this company. From the start their communication was sub par. My relocation coordinator had the wrong date and plan at the beginning and instead of seeking a solution she just laughed and argued with me about it. I requested my delivery date before my possessions were even packed up, it took multiple emails to get her to acknowledge my request, and then she wouldnt give me a delivery date until 2 weeks after I took possession of my new home. They then tried to overcharge me by 1700$ and it took multiple calls and emails to sort that out- I didnt actually owe them that money. They charged me for a mattress protector, when there was no mattress in my move and they still owe me the money for that. They broke multiple items, when I tried to make a claim they came back saying that even though I had chosen the comprehensive coverage, they had forgotten to charge me for it so nothing in my move was covered. They said I could then pay the insurance fee, submit a claim and see if they reimburse me or I could just deal with my broken items myself. It was overall a terrible experience. Terrible organization, communication and follow through. This company made an already stressful move so much worse. I will never recommend this company or use them again.

• Review fromMichael N

  Date: 06/02/2025

  Original estimate was increased after submission of a video of the 3 bedroom condo. Final costs 4 times higher than highest quote. Charged insurance for the move to the new location then denied damage repairs as the move was "too far" even though it was less than 4 miles. In addition to damages. furniture was not re-assembled as stated in the original quote, barbecue left in pieces, sofa tossed in the basement in pieces, dressers damaged, industrial tool box dented from being dropped. Charged a $250 deductible on insurance and got $100 back to fix all the broken and non-assembled numbers. Some items of value were left in the old house (antiques and paintings) and located when we went back to check on the move. Attempting to contact customer service and told "they were out of town." Two weeks later I actually find out that wasn't the case, but no response after original submission of photos. Used ***** ****** Movers to get the items Burly Boyz left behind and ***** ****** moved everything the next day with care. Watch out - don't use Burly Boyz - there quoting, upsell and "insurance" sales are a scam and the customer service is 0/10.

• Review fromLynda K

  Date: 26/07/2024

  BURLY BOYS the estimator I started with quit then I received 2 emails with different amounts the same day the I received two quotes last quote I got packing was 3 people 1 day only 2 people turned up (someone was sick) a third turned up in the afternoon they expected me to pay them when only half the work was done I refused late that night they informed me they dont move light bulbs,liquids, aerosols, etc and I had to empty the draws so at 930 at night I had to start packing these items day 2 3 people turned up later in the evening another person turned up who I was charged for I dont know when he turned up didnt say anything to me so I cant confirm his hours they finished at 2;30 AM NEXT DAY WAS MOVING 5 men turned up as per quote they were told anything tagged with green tape was to stay the quote was for 1 day it was about 5 minutes travel time The boss said they would do half a truck and finish with a second run. they filled the truck and left. They came back and continued filling the truck About 10:00pm they told my husband he had to sign a high risk form or they couldn't move the safes even though my husband had been into the office and the estimator looked at the video again and said no problem. They refused to move them. Later we found 2 movers who would do it one quoted almost as much as the safes and bar are worth. The other offered to go to court for us if it comes to that Tried to reach the estimator the next day but his wife was sick, asked for Manager he was in a meeting. So we have lost almost******* in safes and the bar. The estimator said he would call us on Monday said people involved were on long hauls and others were sick. Finally he emailed over a week later and said they underestimated the amount of items Nothing about the safes or bar. Reading the other reviews it sounds like that's their way to handle problems Ignore them until the customer gives up. Never get a referral from us Obviously they need a new coordinator

• Review fromNicole P

  Date: 08/07/2024

  We moved from ** to *******. *** and *** were our Burly Boyz and I have to say, they were fantastic. They were professional, personable and very efficient. I would highly recommend this particular pair of Burly Boyz!
  

  Burly Boyz Moving & Storage

  Date: 09/07/2024

  Hello ******,Thank you for your wonderful review! We are delighted to hear that *** and *** provided fantastic service during your move. The attitudes you described are exactly what we strive for in our team members.Your high recommendation means a lot to us, and we will be sure to pass along your kind words to *** and ***.Thank you.

• Review fromBrooke C

  Date: 16/04/2024

  The salesman who quoted my move was exceptional at selling me on a service that has underperformed at nearly every point. The experience starts with equipment issues with the specific truck that was booked for my move resulting in a single truck becoming three trucks, picking up on two days. The first day two trucks showed up hours late. Again, its equipment issues Im told after I had to chase them for updates. The third pick up required me chasing the logistics team to organize a day and time while I was out of province to receive their first two trucks. It came for the remainder of my items a week after the first. Additional costs were then incurred by me due to inaccuracies in their teams communication regarding items remaining. Then the ordeal of getting the third truck delivered began. I was told 3 to 5 days, which turned into over a month, and required me to follow up repeatedly for updates on its whereabouts. Once my items were finally delivered, the claims process started. I have been put through the paces for what I was told was an impressively small number of damages for the scope of the move. Despite the limited number of issues and my purchase of their extended protection plan, I have yet to receive any resolution for the items. After jumping through their hoops, I was ignored by the person who was handling the claim on behalf of the first person who started helping me. Im now onto dealing with a third person after calling to figure out why person two stopped handling my claim a month ago and ** still seeing no end in sight. Everything that has gone wrong has been framed as my fault, from item descriptions to losses, despite the fact the damages and the lack of communication has been wholly on the Burly Boyz team. I had patience, tried to be understanding, but frankly enough is enough. Three months have passed, and nothing has been resolved. Such a disappointing experience considering the enormous sum of money I paid.

• Review fromMatthew H

  Date: 06/02/2024

  I would strongly reccomend against moving with burly boyz.During my move from ** to **** burly boyz charged me and extra **** dollars. There was never a clear explanation to why and they refused delivery effectively holding my possessions hostage until I paid.After delivery to a storage warehouse while awaiting possession of my home I noticed they had smashed one of my tvs. After 3 months of emails and photos burly boyz refused to reimburse me anything.Very unprofessional. I would never book with them again and would advise anyone to avoid.
  

  Burly Boyz Moving & Storage

  Date: 12/02/2024

  *******,We sincerely apologize for the negative experience you had with our company during your move from ** to ************. It's disheartening to hear about the challenges you faced, and we understand your frustration.Your feedback is invaluable to us, and we are committed to addressing the issues you have raised to prevent similar occurrences in the future. We appreciate your honesty and candor in sharing your experience, and we sincerely apologize for any inconvenience or distress caused.Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in our services in the future.Best regards,Burly Boyz Moving & Storage

• Review fromMeagan P

  Date: 25/01/2024

  After being notified my belongings arrived, I asked to reschedule my delivery date as I didnt have the keys to my new place just yet. An operations Manager told me my sales representative would be reaching out to me to quote me on the cost of the additional services. I was not contacted for a quote and had no idea what the rate would be. Two days prior to the rescheduled delivery, I was told what the additional cost of storage services would be and that the movers would be requesting payment upon arrival. I called the sales rep, and his response was Well you ended up saving so much money on your move, youre not at a loss. I didnt think this was a professional or appropriate response to my concern. Had he bothered to contact me to tell me what the rate would be, I would have made arrangements to have the original delivery date work. I got a phone call from their claims department where I was notified that my sales representative was sick and thats why I wasnt given a quote.The rescheduled delivery date arrives, and as expected the additional cost was added to the bill. I was told that I can either pay it or they can refuse to delivery my belongings and that I would incur more costs because of that. So, I had no option but to pay everything in total. I have been ignored for 2 months and have just been notified that being contacted 2 days prior to the rescheduled delivery date for the additional cost was an appropriate action on their end regarding the additional costs and that my claim has now been closed. This was not a quote, and certainly was not a respectable time frame to notify me of the additional charges. While I understand that there is an additional cost to services, I do believe that they should have corrected their mistake (which they openly admitted to me) and should have met me in the middle somewhere.
  

  Burly Boyz Moving & Storage

  Date: 12/02/2024

  ******,We sincerely apologize for the challenges you experienced during your move with us, and we understand your frustration. It's disheartening to hear about the issues you encountered regarding the rescheduling of your delivery and the lack of communication regarding additional charges.Your feedback is invaluable to us, and we are committed to addressing the issues you have raised to prevent similar occurrences in the future. We appreciate your honesty and candor in sharing your experience, and we sincerely apologize for any inconvenience or distress caused.If there is anything further we can do to rectify the situation or if you would like to discuss your concerns in more detail, please do not hesitate to contact us directly. We would welcome the opportunity to make amends and regain your trust.Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in our services in the future.Best regards,Burly Boyz Moving & Storage

• Review fromLisa D

  Date: 03/01/2024

  Absolutely fantastic and detail oriented. As well as great sense of humor.
  

  Burly Boyz Moving & Storage

  Date: 05/01/2024

  Thank you for your kind words and positive feedback! We're thrilled to hear that you had an "absolutely fantastic" experience with our ************-oriented service and a good sense of humor are qualities we strive to provide during every move.Your satisfaction is our priority, and we appreciate your support. If you ever require our services in the future or have any questions, please feel free to reach out. We're here to assist you with all your moving needs.Warm regards,Burly Boyz Moving Team

• Review fromCortney D

  Date: 30/12/2023

  Miscommunication Regarding Storage Terms I initially had a positive experience with the moving concierge, who was helpful and prompt before payment. However, after payment, the terms of the contract changed, and it took three weeks to reconnect with the moving concierge. Despite paying over $10,000 for the move, there was a breach of contract as I was charged $938/month for storage instead of the agreed-upon $400/month. The truck arrived on the scheduled day, but the late finish at 10pm and the storage miscommunication eroded my trust in Burly Boyz.
  

  Burly Boyz Moving & Storage

  Date: 02/01/2024

  Dear ***************** Dreifelds,We apologize for the miscommunication and any inconvenience you experienced during your move and storage process. Your satisfaction is important to us, and we regret any breach of contract or trust that occurred.We are pleased to inform you that we have reviewed your case, and a refund for the overcharge on storage fees has been issued. Additionally, our customer service team made multiple attempts to reach you to address the issue. We understand the importance of clear and timely communication, and we are working to improve our processes to prevent such instances in the future.As a gesture of goodwill, we also sent a $100 gift card to express our apology and appreciation for your business. We hope this helps to rectify the situation and regain your trust in Burly Boyz Moving.If you have any further questions or concerns, please do not hesitate to contact us directly. We value your feedback and are committed to ensuring a better experience for all our customers.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.Best regards,Burly Boyz Moving Team