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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shaw Communications Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 235 total complaints in the last 3 years.
    • 76 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:28/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      **** has corrected their mistake. Thank you,


      Sincerely,

      ***************************

      Business Response

      Date: 29/11/2022

      Re: Better Business Bureau Case #********

      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We thank you for your patience while we are currently investigating these concerns.

    • Initial Complaint

      Date:28/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted **** multiple times to remove our basement suite address from their promotional mailings. They claim there is either no account for the address or it's already been taken off the list, but mail continues to come.

      Business Response

      Date: 06/12/2022

      We have called the customer and left our direct contact information to reach us to discuss their concerns.

    • Initial Complaint

      Date:23/11/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a **** internet at ******** have signed a 2 years contract with them which is going to be end in march 2023, since i have moved at this location i have very frequent ongoing outage for few hours , and its effect on my work that i am working from ******** have to be online to talk with customer & placing an order , resolved their issue. **** is having ongoing outage issue for this area where i live and i have submitted lots of complaints about it from last few months but still cant able to fix it . my account * is ***********. There is a history of my complaint about this outage & i am really tired with **** not solving the outage problems in my ******** would like to cancel the service. i do not want to loose my job because of **** outage and they are not letting me cancel the service & charging me to break the contract. i spoke to Supervisor name "***** " Rep * **** from ******** office for Ticket * ************* & and he refused to cancel my account without any charge. i was paying my bill on time and because their outage issue why do i have to suffer , i should not be charged to break the contract.

      Business Response

      Date: 23/11/2022

      Re: Better Business Bureau Case #********


      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We thank you for your patience while we are currently investigating these concerns.

    • Initial Complaint

      Date:03/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have spent three hours in communication trying to get service/help. Ive been transferred to numerous people- call dropped- having to re explain issues of service interruption and asked numerous times for someone from customer service to call me back. No one has yet to contact me and various formal/documented requests.Im paying for a service and contractual obligations arent being fulfilled- yet I cant get someone to contact me or speak with someone that will resolve my issue

      Business Response

      Date: 07/11/2022

      Re: Better Business Bureau Case #********
      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB).  Upon review of the account it appears that this issue has been resolved and escalated. We are sorry for the frustrations you experienced while trying to resolve these concerns. Should you require any further assistance we have left you a voice mail message with our direct contact details. 

    • Initial Complaint

      Date:03/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for internet services, I work from home and **** internet service keeps dropping in our neighbourhood. The customer service are not helpful, its affecting my job and productivity. The internet service cuts out several times during the work week.

      Business Response

      Date: 08/10/2022

      To Whom it May ********************* be advised we have reached out to the customer, and are in contact with them, attempting to work toward a resolution.

      Kind Regards, 

    Shaw Communications Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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