Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Shaw Communications Inc. has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Shaw Communications Inc.

  2400 32 Ave NE Calgary, AB T2E 9A7

• 

  Shaw Cable Port Alberni

  4278 - 8th Ave Port Alberni, BC V9Y 7S8

• 

  Shaw Cablesystems Ltd

  180 Briar Ave Kamloops, BC V2B 1C1

• 

  Shaw Communications Inc

  4761 62 St Red Deer, AB T4N 2R4

• 

  Shaw Cable Systems

  101-3551 Blanshard St Uptown Mall Victoria, BC V8Z 0B9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: ********
  
  I am rejecting this response because: there was no solution to the complaint. In addition to justifying their business practice, they also gave false information saying that ***** does the same thing - I've had a ***** account for many many years and I can tell you that statement is false, and also said that its an industry wide practice which it is not. It was clear to me that my complaint meant nothing to them; basically letting me know that if I wasn't happy I could complain somewhere else, ie to the acronym they mentioned. I will be pursuing a different internet provider within the next few months. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 19/03/2025

  We have been in touch with the customer and provided a response to their complaint. Additionally they have been notified of their right to submit a complaint via the ****.

  Business Response

  Date: 26/03/2025

  The customer has been made aware of their right to submit a CCTS complaint.
  

  Business Response

  Date: 27/03/2025

  While the customer remains unhappy with our explanation, they have been notified of their right to submit a complaint via the ****.

  Customer Answer

  Date: 28/03/2025

   
  Complaint: ********
  
  I am going to add here that the other ***** claim made by the **** agent was that, completely aside from the months billed in advance, I am also two months behind on my payments and told me that if I were to make my regular payment and then an additional payment before the due date, it would catch me up. This claim is patently untrue as verified by their bills to me showing the payments due - ie, if I were in fact * months BEHIND, it would be reflected on my bill which it's not because I am NOT * months behind. Despite me pointing this out, more than once, he persisted with this false statement. 

  I am not unhappy with the technical service provided by **** but I am unhappy with the fact that they are demanding additional funds from their customer base in the form of "late fees" for a time period that has not even happened yet. In my opinion this practice should be investigated and they should be forced to cease such practice. Although on any individual bill it might only be $****, over their entire customer base this is is a LOT of money that is, in my opinion, appears to be a ********** or at least nefarious financial gain. 

  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:10/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a * year contract with ****/****** for home internet and television. I was * year and * months when I cancelled the subscription. Over the *** before, my monthly rates started to increase. I then cancelled the account to move to another supplier in the beginning of January. My contract was for $*** per month but the billing had steadily gone up to $*** per month. I am now being charged the "early cancellation fee" of $*** as my original contract was to end in October. As far as I am concerned the contract was broken when I was charged more then the contracted value and should not need to pay the cancellation fee.

  Business Response

  Date: 12/03/2025

  Spoke to customer and provided explanation; however, customer remained dissatisfied.

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My internet stopped working the evening of March ***. I contacted tech support who advised me that my legacy modem had been discontinued and disconnected. They said they had contacted clients by email to notify them and to get a new modem, but I never received any emails or any form of contact from **** together with ******. I contacted **** to get a new modem, and was told it would not receive it until the following week. As a result of the issue, I will be left without internet for up to * days. As someone who works from home, I will lose hundreds in wages on top of not receiving the services that I've already paid for. The customer service team was not knowledgeable and was unwilling to escalate my issue to someone who could assist further. I am requesting a minimum of 1 month refund for the services paid, which is reasonable considering the lack of contact from the company, sudden loss of service, and loss of wages as a result of the incompetence from ****.

  Business Response

  Date: 07/03/2025

  Re: Better Business Bureau Case #********.
  We appreciate the time and effort you have taken to forward your concerns to the Better Business Bureau (BBB).  We thank you for your patience while we are currently investigating these concerns.
  

• Initial Complaint

  Date:31/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024, I cancelled my service with **** after my contract expired due to poor internet service. I had recently moved and planned to switch to another company's service that my neighbors were happy with - all of which cited "**** is terrible in our area, many people have issues". In the interim, I used our Starlink. **** called me ***eatedly offering "great deals" (more than the other company's service) but I was unable to get a reasonable install date/time due to being rural, so I opted to re-sign with **** and do self-install which the other company doesnt offer. I was ASSURED my modem and package was the issue - the modem I had (from ****) allegedly had known issues with dropping connection and there was an updated model, and having a higher speed plan would fix all issues. I asked REPEATEDLY if this was guaranteed, and the *** said it was. If I had issues I could cancel without penalty within ** days. Signed Sept **, 2024 and installed a couple days later when the modem arrived. Surprise, still the same issues of connection dropping and having to reset the modem a few times a day. I complained several times and finally at the beginning of Oct, I opted to cancel, and signed a new contract with ***** Oct 6. We returned to using ******** in the interim and had ***** installed Oct **. I did not hear from **** until January **, 2025 stating my account was being sent to collections for non payment and had accrued over $**** in unpaid charges for service from Oct-Jan, an early cancellation fee, and unreturned equipment fee. The *** said my account does not show ANY complaints/tech calls, called me a liar, and said pay the bill before hanging up. I spoke to **** again Jan 30th and was told there is nothing they can do and they will not remove any of the charges, that I have to pay the fee for early cancel as the ***** period only applies to "new" customers, not returning customers.

  Business Response

  Date: 10/02/2025

  We have reached out to the customer in an effort to resolve their concerns.

• Initial Complaint

  Date:23/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The collections agencie ARO that works with shaw communications fail to remove two bills i helped my son out as i am his trustee for all accounts. Require assistance and for them to remove my name from collections as it was two bills i paid on time. Two dates were paid regarding two bills which I paid for in full for February **** and May **** 2024. They requested transaction records to state the payment however The credit beurau has declined the bank statements that was provided to the *** collections agencies File # ******* refrence numbers are **** amount $****** and # **** at $ ****** even though it stated the amounts paid for the time period it was required from. Amount paid Requesting assistance as they are not responding to what the bank has provided for evidence and confirmation. As well rudely decide when spoke to the worker on the phone. Requesting name be fully removed from collections and as well it's paid in full letter as well.

  Business Response

  Date: 23/01/2025

  We have reached out to our customer and provided our direct contact details and availability to discuss their concerns at their convenience.