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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shaw Communications Inc. has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 234 total complaints in the last 3 years.
    • 73 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:15/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a mortgage with *** in the beginning of November. On November * I got a call from ********* telling me that I had an amount I. Collections with ****. I paid the amount if full of ******, on November *, 2023. I have never been contacted by the collections centre and it is still showing out standing. I have called **** on multiple occasions about this and they have told me there is nothing they can do about it. I have since called to get the phone number of the collections agency which they have told me they dong have. I just want this dealt with and keep meeting resistance and dont know what else to do. Im not the only person with this problem it seems to be a widely spread issue.

      Business Response

      Date: 15/01/2024

      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB).  We thank you for your patience while we are currently investigating these concerns.

    • Initial Complaint

      Date:09/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I agreed to a * year contract with Rogers(together with Shaw) as they bought out Shaw and made everyone transfer over....I agreed to continuing another * year contract with Rogers since the following was included:

      ** months of ****** +
      * months of *********+

      I never received the * months of *********. After several phone calls with the Rogers/shaw team, I was told they were working on some sort of glitch and would let me know but nothing every happened. I never received my * months free not even an email or call back... I gave up and have now missed a large chunk of the hockey season....this is a clear breach of contract and false advertisement, I was never given what was promised to me from the get go. See attached image showing the promotion in which I agreed upon.

      Business Response

      Date: 19/01/2024

      We have spoken with the customer regarding a resolution to their complaint. CX has declined to accept the resolution at this time. We have noted it on their account should they change their mind.

    • Initial Complaint

      Date:08/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon cancellation, rep said no need to return modem because it's old and to recycle it.A few months later, we receive a collections letter saying we owe $*****.Tried reaching out via phone, iMessage, Whatsapp, but no agent is available to resolve this!! Ridiculous.

      Business Response

      Date: 08/01/2024

      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We have reached out to the customer via telephone to discuss their concerns and resolved the complaint to their satisfaction. Thank you

    • Initial Complaint

      Date:03/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** services paid bill. Incompetent company put payment on old account. Returned payment to an old credit card and sent my account to collections.

      Business Response

      Date: 17/01/2024

       Re: Better Business Bureau Case #********
      We appreciate the time and effort you have taken to forward your concerns to the Better Business Bureau (BBB).  We are currently investigating these concerns and have reached out and provided our direct contact information to the customer. 

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      "Scheduled a service with ****** for fiber optic modem replacement. Received email and text confirmations for the appointment on 2023******, from **:00 to **:00, but no one showed up. After calling, rescheduled for 2023/*****, **:00 to **:00, yet again, no technician arrived. Continued reaching out to customer service, rescheduled for 2023******, **:00 to **:00, but still no show. Contacted customer service again to arrange for 2023/*****, **:00 to **:00, and was told the technician was on the way. Unfortunately, no one arrived. After further contact, was informed they couldn't reach the staff and asked to wait for notification. Currently enduring a prolonged wait, truly hoping this kind of company shuts down sooner rather than later..."

      Business Response

      Date: 03/01/2024

      I reached out to my ******************* who confirmed the matter was a **** related issue in **.

      My colleagues have since made attempts to reach out to the concerned party to address their concerns.

       

      Thanks,

      *****

      ***************************

      Attache | ****** du ********

      Business Response

      Date: 05/01/2024

      This is a ***************** customer. We have already connected the customer ***** ** with the ***************** team and resolved their issue.

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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