We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Services

Rapid Test & Trace Canada
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.26

Average of 101 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Nita H

    Date: 28/07/2022

    I was confused about a question and emailed to find the answer. Support team was extremely quick and replied back with the answer I was looking for.Thank you ******** for answering my questions.

    Rapid Test & Trace Canada

    Date: 29/07/2022

    Wonderful to read about the experience and we are always happy to help! Thank you for taking the time to leave this feedback and warm regards.

  • Jill M

    Date: 27/07/2022

    Appreciate this service as COVID is continuing to spread and cannot find tests in local stores.

    Rapid Test & Trace Canada

    Date: 28/07/2022

    Thank you for taking the time to leave this review, we truly appreciate the feedback! Stay safe and warm regards.

  • Islay T.

    Date: 27/07/2022

    We were very pleased with the prompt and efficient service we received. It is a great service. There were three of us being tested and she did all three of us together. Very impressed freed up time for us. One of our party made other arrangements and I had paid for her and am being issued. Refund which I was very pleased to hear. Great customer service! Would highly recommend this procedure to everyone as it was recommended to me. Thanks again.

    Rapid Test & Trace Canada

    Date: 28/07/2022

    Wonderful to read and thank you so much for taking the time to give your feedback! We truly appreciate the kind words and warm regards.

  • Nadia H

    Date: 26/07/2022

    Excellent ******** Services, prompt responses and fast logistics. Will keep dealing with again.

    Rapid Test & Trace Canada

    Date: 27/07/2022

    Thank you so much for the review and we truly appreciate you taking the time to write these kind words! Warm regards.

  • Basilia K

    Date: 25/07/2022

    Amazing customer service! Very happy to refer them and use them again!

    Rapid Test & Trace Canada

    Date: 26/07/2022

    Thank you so much for the kind review and we really appreciate you taking the time to write this! Warm regards.

  • Charles R

    Date: 22/07/2022

    We ordered an observed test from Rapid ***************************** for an upcoming cruise. A member of our family (in person, PCR test) unfortunately tested positive and we have to cancel the trip. I used the chat feature on the Rapid ***************************** website, and our appointment was canceled and our fee refunded in a matter of minutes. The customer service was ABSOLUTELY outstanding (really, 5 stars). And as I mentioned to our representative Krishia, we are double grateful for the service given we have to cancel our vacation. Thank you again.

    Rapid Test & Trace Canada

    Date: 25/07/2022

    Thank you so much for the review and we were pleased to read about the experience! We really appreciate you taking the time to leave these kind words and warm regards.

  • Anna C

    Date: 21/07/2022

    ******** has been WONDERFUL in helping. Her response time for the online chat has been OUTSTANDING!

    Rapid Test & Trace Canada

    Date: 22/07/2022

    Thank you so much for the kind words and we were so pleased to read about Rochelle's outstanding service! We will be sure to pass along the praise and warm regards!

  • Laura B

    Date: 19/07/2022

    I have been in contact with ******** over the last few days. We are traveling next ******** had MANY questions abt this service. Weve used other services before, but this is the 1st that we are using our own tests & getting results right away. She has been FANTASTIC!!! She answered all my questions, gave me the exact way to book multiple appts from one account for my whole family. I even logged back in to ask another question and she promptly got back to me. Havent taken our tests yet, but so far this experience has been great & thats because of ******** & the chat option you have provided!

    Rapid Test & Trace Canada

    Date: 20/07/2022

    Thank you so much for the review and we were happy to read about the experience! We really appreciate you taking the time to leave these kind words and warm regards!

  • Cliff W.

    Date: 18/07/2022

    Take caution when ordering product from this company. We ordered 14 rapid antibody tests and received them today. We planned to share with family and use mainly in the fall when people start heading back indoors. Unfortunately, all ******************************* under 1 month. We had ordered from this company before and when we did the kits were discounted 80% with a very visible bold red?letter warning about the expiry date. This time there was no such warning unless you dig deep into the fine print at least that is what we were told. When we looked hard for it on the website, well, we couldnt find it you try to find it when ordering! So, WARNING folks, if you are going to order from this company you had best find out what the expiry date is and maybe get it in writing because their customer service are not at all understanding, will just argue with you, and then refuse to refund

    Rapid Test & Trace Canada

    Date: 19/07/2022

    Our apologies again **** for any inconvenience. As we have already stated in multiple direct messages, the expiry is on the product page and we would be happy to offer 50% off your total for this experience. Warm regards.

  • Valentina M

    Date: 17/07/2022

    Great company, extremely satisfied with their services. I was very anxious about testing and timing due to our trip. Multiple family members were accommodated and tested promptly, email confirmation received immediately. Great customer service as well - I had a question and was helped via chat and email. Would definitely recommend highly and use again, thank you!

    Rapid Test & Trace Canada

    Date: 18/07/2022

    We were so happy to read this review! Thank you so much for taking the time to write about your experience and warm regards!

Rapid Test & Trace Canada is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.