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Business Profile

Liquid Filters

Filter Square

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquid Filters.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order 3 replacement water filters for my GE refrigerator on 3/5/24. I paid 107.90. I got an email stating that the order was placed and I would receive another email when the order was shipped.
    I did not get a shipping notification and never received my filters.

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about March 6th I ordered GE refrigerator filters from Filter square.com for $53.90 and never received the product, yet my bank account was charged. I emailed them and was assured that they would resolve the matter and I never heard anything more, even after repeated return emails to them. I am guessing this is a complete scam and in order to get my money back I would have to get a new bank card issued which entails a lot of follow up work that has that card connected to several accounts.

  • Initial Complaint

    Date:03/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 5th, 2024 I placed an order for 3 filters. Order FSq1695 totaling $79.90. I received a confirmation email. I was then sent a tracking number 9400109206094810759532 for the USPS package. I received notification that the package was delivered. I did not receive it. I contacted the USPS and was advised that tracking # was for a package that was delivered to another address . I emailed the company twice on March 12th and March 16th. When I did not receive any response I called the company on March 20th. I receive a call back that they would look into it. I requested an update and have received no response.

Filter Square is NOT a BBB Accredited Business.

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