Complaints
This profile includes complaints for QuoteWizard.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 127 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After putting in my information I have received a LOT of spam phone calls. I am very unhappy with this and would like to have my phone number removed from call lists.
Business Response
Date: 01/24/2023
*********** has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. We sincerely hope this information has resolved your concerns in this matter.Initial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm receiving non-stop calls from insurance companies offering to give me a quote because they say I submitted a request for quotes using ***********. I have not used *********** and I have not attempted to get any insurance quotes for several years. I want ************ to delete all of my personal information from any databases, systems, and any other records of me permanently and immediately.Business Response
Date: 01/21/2023
Please see attached response.
Thank you,
Initial Complaint
Date:01/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I think based on someone in my household making some sort of insurance related ****** search, I began to receive multiple calls and text messages per day from insurance agents telling me I had requested auto, home, etc. insurance quotes from their offices.Every agent who would answer me indicated they had gotten the request for a quote through ***********. I never interacted with ***********, and specifically never requested any quotes through them.They seem to just be a bottom feeder who is buying search history and mapping it to personal contact info then reselling it to gullible and/or unsavory insurance agents. What a sleazy business.Business Response
Date: 01/16/2023
*********** is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage based on what the consumer entered on QuoteWizards or network partners website. Our goal is to match consumers with insurance agents/carriers in our network and for them to provide competitive insurance options for the consumer. *********** has investigated the matter addressed in the complaint. However, we have no record of the phone number or email address provided on the compliant. Without a record match, the multiple calls and text messages would not have been shared with our network partners to contact the consumer. Please have the consumer confirm the phone number and email address provided is the accurate information entered on the ****** search as indicated.Initial Complaint
Date:12/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Business Response
Date: 01/03/2023
*********** has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. We sincerely hope this information has resolved your concerns in this matter.Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled out the insurance form looking for information, but am overwhelmed by the number of calls I'm recieving. Please add my number to your do not call list.Business Response
Date: 12/02/2022
*********** has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. We sincerely hope this information has resolved your concerns in this matter.Initial Complaint
Date:11/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************Business Response
Date: 11/29/2022
*********** is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage based on what the consumer entered on the website. Our goal is to match consumers with insurance agents/carriers in our network and for them to provide competitive insurance options for the consumer.
By completing the insurance online form, the consumer provided Express Written Consent to share their information with QuoteWizards network partners. We have added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. We sincerely hope this information has resolved your concerns in this matter.Initial Complaint
Date:11/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18457656
I am rejecting this response because: As of today 12/6/2022 im still getting **** calls a day for health care. This is becomming a problem as it is slowing down my ability to work.
Sincerely,
*************************Business Response
Date: 12/01/2022
QuoteWizard.com LLC by LendingTree has investigated the matter addressed in the complaint received. Our records indicate that the Mr. ********* phone number was listed on another profile with different contact information except for the phone number. Its possible that it could be a human error typo on the other party. We have added the Mr. ********* phone number to its internal Do-Not-Call and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process to subside.Business Response
Date: 12/12/2022
QuoteWizard.com LLC by LendingTree has conducted additional research on the complaint rejection. We have confirmed with our network partners the consumer information has been blocked on their systems to prevent any further contact since 12/1/2022. *********** will continue to follow up with our network partners about their No-Not Call process to confirm consumer requests and our notifications are being handled correctly.
In addition, as previously stated, Mr. ********* phone number was listed on another profile with different contact information except for the phone number. Its possible whoever completed the request on QuoteWizards site also filled out requests on any number of other sites using the same incorrect phone number.Customer Answer
Date: 12/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************ either has a complete disregard for the with the provisions of both the Telephone Consumer Protection Act (TCPA) of **** and the Controlling the Assault of Non-Solicited *********** and Marketing Act (CAN-SPAM Act) of ****, or they do not provide their sales team with the training necessary to ensure compliance with the Act, or they are systemically unable to implement a functional DNC/DNE program in compliance with established state and federal guidelines consociate to the Act. Since the 19th of October, I have sent ************ 4 separate requests to be placed on their internal DNC/DNE email list (now over 30 days ago) and the unsolicited marketing emails come almost weekly the last response I received was from 3 weeks ago, and was informed ************ would contact their marketing team to have the issue resolved and to date nothing has been accomplished.If an insurance agency has this much difficulty being added to Quote Wizards Do-Not-Contact list, insurance agents being Quote Wizards clients, how much difficulty would a consumer have in being added to Quote Wizards Do-Not-Contact list?Business Response
Date: 12/02/2022
*********** has investigated the matter addressed in the complaint. It was determined an error in the process of removing ************** from all marketing emails was made. He was only removed from internal emails from sales and services employees list and not all marketing lists. *********** has added Mr.****** information provided to all marketing Do-Not-Contact and unsubscribe lists, and cease all contact to him immediately. In addition, *********** has taken this complaint as an opportunity to review and update our internal processes to ensure all employees are trained and aware of the proper procedure to prevent this issue from happening again in the future. We sincerely hope this information has resolved **************** concerns in this matter and apologize for any inconvenience our services have caused.Initial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website promotes car insurance quotes online, however the there is no quote provided online, instead all the information and request goes out to insurance agents to call me. I don't want people to call me, they need to make this clear that there is non quote on line only agent calls.When you get to the end of the application and the screen directs you to click to ************* it simply send you back in a loop to ask the same questions that you already answered.They need to be fined for their deceptive advertising, and remove all my information provided to them.Business Response
Date: 11/21/2022
*********** is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage based on what the consumer entered on the website. Our goal is to match consumers with insurance agents/carriers in our network and for them to provide competitive insurance options for the consumer.
By completing the auto form, the consumer provided Express Written Consent to share their information with QuoteWizards network partners. We have added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside.
However, *********** has taken this complaint as an opportunity to review and strengthen our internal processes to ensure the information display on our website page is clear and prominently disclose all material terms and conditions as required by applicable laws and regulations. We sincerely hope this information has resolved your concerns in this matter.Initial Complaint
Date:11/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/2 Quote Wizard sold false information to numerous insurance companies claiming I was seeking new insurance for cars and a home in **********. I started to receive back to back calls. I have not lived in ********** for nearly 5 years. Per one of the insurance companies the file referenced or sales references Id number for them is #*********. I would like no further contact by ************* or any of the affiliated insurance companies at this time.Business Response
Date: 11/09/2022
Please see attached document for response.
Thank you,
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