Reviews

This profile includes reviews for OnlineDivorce.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OnlineDivorce.com

  null Seattle, WA 98154-1101

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  OnlineDivorce.com

  416 W San Ysirdro Blvd Ste L PMB #630 San Ysirdro, CA 92173

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  OnlineDivorce.com

  8 The Grn Ste A #7129 Dover, DE 19901-3618

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  CompleteCase Online Divorce

  2317 3rd Ave N STE 200 Birmingham, AL 35203-3867

Review Details

• Review fromTammy W

  Date: 02/16/2023

  I started the process for my divorce in August 2022, in finalized February 2023. This is not fast service. My forms were held up for months in the service's possession, I called weekly and was told that the company gives themselves 3 weeks for every step of the process, including generating a mailing label for the documents to be returned. This was not stated up front and they claimed to offer fast service. I was going to use the platinum service but had to cancel since it was taking months and no progress was being made so I cancelled the platinum service and literally begged for my court fee money order and documents I paid for to be returned to me so that I could take them to the courthouse and file myself. It took at least 4 calls and threatening to get an attorney to get my documents escalated to be mailed back to me with my money order for the filing fees. The excuse was that the company was shorthanded. Upon receipt I immediately filed with the courthouse and waited the sixty days required by ***** for the divorce to be finalized. My divorce was finalized this week. February 2023. What should have been done in 3 months took 6 months and caused a lot of undue stress. I definitely do not recommend the ***************** the documents were accepted by the court thankfully, if you want fast service this is not the avenue to take. Their mailing service is awful and they do charge extra monthly subscription fees without notice.

  OnlineDivorce.com

  Date: 02/21/2023

  We strive to provide swift service for each of our customers with our ***************** and we are sorry to learn we did not meet your expectations. Your experience was unusual, as we have quick turnaround times when we mail documents to the petitioner, the court, and the respondent.??We are, however, happy to learn you were able to file and finalize your case successfully. We wish you all the best.

• Review fromYo L

  Date: 12/08/2022

  I started this process over 6 months ago and my spouse has still not been served. Each step takes them a month, and the serving took so long that the writ of summons expired and had to be renewed. When I call them nothing happens and emails do not get responses before a week and when they respond they are unhelpful. I hope the writ of summons doesn't expire again before they send out the forms. Save your money and file yourself!!

  OnlineDivorce.com

  Date: 12/12/2022

  ?We appreciate your review, and we are sorry for the frustrations you experienced. When we sent the defendant the original Writ of Summons, we asked that it be returned within ten days. Unfortunately, it took over a month to receive it, so we needed a new one issued. We will proceed with your ***************** Please reach out to us directly if you have any questions or concerns. We are happy to help.

• Review fromgregor p

  Date: 11/25/2022

  the WORST,endless contradictory advice. you never know where you are in the process. yes they supply a neat "gauge" but one day, one email says 47 %. next day another e mail says your at 7%. CONSTANT CHANGING GOALPOSTS. it like there is no communication within the company. if I had the choice I'd just pay an actual lawyer to do it. it was around ****. I wish I would have done that instead. THEY ARE FRUSTRATING to deal with. and some of the agents don't have a firm grasp on English. can I leave a zero star?in reading their responses in other COMPLAINTS they seem to act like "oh were on it". but read the reviews , almost everyone speaks of the same thing: CONFUSION AND DELAY.

  OnlineDivorce.com

  Date: 11/29/2022

  We are working hard to improve your experience with us, as we do not want you to be frustrated or confused. We did send you an email explaining your current account status and letting you know your documents have been mailed to you. If you have questions, please respond to our email; we are happy to help!

• Review fromMichael P.

  Date: 11/17/2022

  Terrible service. They did nothing for my divorce then continued to charge my account for over a year after I notified them multiple times (which they acknowledged) to cancel and refund. You will get nothing for your money, and they will continue to charge you and refuse to refund what is wrongfully taken. Do not waste your time or money with them.

  OnlineDivorce.com

  Date: 12/02/2022

  We appreciate your feedback. We did review your account history, and we have made multiple attempts to contact you. We have both called and emailed. Please check your email (including spam or junk folders) and respond to us. We will work with you and make things right!

• Review fromLatoya S

  Date: 11/09/2022

  They are very slow with paperwork and I been waiting for a month for my paperwork to be sent off. I have paid for extra services to only be held up. Im ready to get a refund if my paperwork isnt mailed off. I just want to get this marriage over. You took all this money but hardly any progress.

  OnlineDivorce.com

  Date: 11/15/2022

  We reviewed your account history and we have mailed you your documents. We reached out to you via email, please respond to our email if you have any questions. We are happy to help you!

• Review fromRobert D

  Date: 10/11/2022

  The service is slow and they tell you it will cost one price and then end up charging more. They dont respond to status updates only give you an excuse as to why it hasnt changed. I work for a law firm and there is no reason that it should take them this long. I could've had my divorce already filed in the court and not have spent as much money as I have so far. Its unacceptable.

  OnlineDivorce.com

  Date: 10/19/2022

  ?******,We do appreciate your feedback and we are sorry for the time delays. Our records show that things are progressing. We did send you an email with the details. Please reach out to us directly if you have any questions. We are happy to help.

• Review fromTravis D

  Date: 09/20/2022

  Worthless frauds. Dont waste your time or money. The only thing they do on time is charge you for more money. Yet next to nothing gets done in a timely manner. You can call or email them, they just give lies and false promises. Worthless people and even more of a worthless company.

  OnlineDivorce.com

  Date: 09/28/2022

  ?We do appreciate your feedback, ******, as it helps us to learn ways we can improve. Thank you for talking to us on the phone and giving us the opportunity to make things better. We will continue to work with you through the Platinum process and will do our best to accomplish each step in a timely manner. Please reach out to us directly if you have questions or concerns. We are happy to help!

• Review fromThelma L

  Date: 08/15/2022

  I had a good experience with using OnlineDivorce. Thanks for your help with my documents!

  OnlineDivorce.com

  Date: 08/16/2022

  Thank you for your review, ******. We are happy to hear you had a good experience. Please let us know if you need further assistance. We wish you the best!

• Review fromIngrid Y

  Date: 08/12/2022

  I got my divorce paper, but a support team responded slowly to my emails. That's why my rate is 4.

  OnlineDivorce.com

  Date: 08/15/2022

  Hi ******,Thank you for taking the time to leave a review. We are sorry to hear it took us longer to respond to you than you expected, but we are glad you received your paperwork and are able to proceed. Please do not hesitate to reach out to us directly, if you need further assistance. ?Hi ******,Thank you for taking the time to leave a review. We are sorry to hear it took longer than you expected to get a response when you reached out to us, but we are glad you received your paperwork and that you are able to proceed. Please do not hesitate to reach out to us directly, if you need further assistance.

• Review fromKevin B

  Date: 08/11/2022

  Good service! I'll recommend your website to everyone who is going to get a divorce. Thanks

  OnlineDivorce.com

  Date: 08/12/2022

  Hi *****,Thank you for taking the time to leave us a 5-star review. We are glad the service you received from us was what you needed and we appreciate your willingness to refer your friends to us.