Reviews

This profile includes reviews for OnlineDivorce.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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OnlineDivorce.com has 4 locations, listed below.

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  OnlineDivorce.com

  null Seattle, WA 98154-1101

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  CompleteCase Online Divorce

  2317 3rd Ave N STE 200 Birmingham, AL 35203-3867

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  OnlineDivorce.com

  416 W San Ysirdro Blvd Ste L PMB #630 San Ysirdro, CA 92173

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  OnlineDivorce.com

  8 The Grn Ste A #7129 Dover, DE 19901-3618

Review Details

• Review fromNy N

  Date: 11/28/2023

  PLEASE DO NOT USE THIS COMPANY. BE AWARE. I used their website trying to do a quick and simple divorce. Me and my spouse decided we wanted to work it out and not move forward. We reached out to the company and we been sending emails and calling. Never a response or when they do respond they will not respond back for weeks . Its been over a month and a half. Our money is still not refunded. They continue to lie about policies. All the customers service representatives are VERY RUDE AND DISRESPECTFUL. They all are little to no help they will not help you and continue to throw fake policies in your face. This company is a scam and I strongly suggest if you put any of your information on their website. You should go run to protect your information. We are taking legal action against this company very soon. As we had proof our information was shared . I suggest you take legal action as well if you ever used this company. I highly recommend you contact a lawyer and **** SOMEONE NEEDS TO HAVE THIS COMPANY SHUT DOWN. USING PEOPLE FOR THEIR MONEY AND NOT PROVIDING SERVICE. THE DOCUMENTS ARE A WASTE OF TIME AND NOT EVEN REAL.

  OnlineDivorce.com

  Date: 12/06/2023

  We cannot find an account under your posted name or email address. Please provide the name and email address for your paid account, and we will be happy to review your account and work with you. 

• Review fromChristina R

  Date: 11/17/2023

  They do not stand behind their one hundred percent satisfaction guarantee. I asked for a refund and I was refused to.

  OnlineDivorce.com

  Date: 12/06/2023

  We provide significant services beyond the generation of your forms. Answers to common questions, filing instructions, and customer care provided during the process of using our site are just some of the valuable services we provide. For this reason, we unfortunately cannot ***** a refund in cases where a customer has accessed our post-purchase services, including our post-purchase questionnaires, forms, instructions, and customer care center, unless theres a flaw in our underlying documents. If you have not accessed our post-purchase services, however, you can request a refund within 30 days of purchase. 
  Our refund policy can be found here: ********************************************

• Review fromEmily S

  Date: 11/01/2023

  I paid $189 dollars to them to file my divorce papers. Then they told me they couldn't help me. I asked for a refund. They told me they would only refund me $99. I only got $49 back.

  OnlineDivorce.com

  Date: 11/15/2023

  Hi *****,
  We refunded you for services not rendered and sent you an email regarding your refund. If you have any questions, please respond to our email. We are happy to assist you.

• Review fromLaura and Orlando T

  Date: 10/27/2023

  DO NOT DO NOT! Seek services with this company they will lie about the complete process from the start . Me and my partner relied on this company to help us with our divorce and it was a complete fail. They promise you it will only be certain $ amount then they bring up another $ amount for something random never telling you the absolute truth. We are so let down thank goodness I found out before we paid them any more money . Please don't be fooled by this company. Go elsewhere!

  OnlineDivorce.com

  Date: 11/01/2023

  We provide multiple services and packages. As part of our ***************** customers are still responsible for paying the court filing fee. This is not a fee we keep; it is sent directly to the court, along with the forms needed to open your case. 
  Please feel free to respond to us directly if you have any questions.

• Review fromCynthia M

  Date: 10/09/2023

  They took my money and did not help me in any way they still keep trying to take more money from me I think it is a scam

  OnlineDivorce.com

  Date: 10/17/2023

  We assure you we are not a scam and strive to help each of our customers have a positive experience during one of the most stressful times of their lives.
  Thank you for taking the time to talk to us on the phone and allowing us the opportunity to assist you. 
  Please don't hesitate to contact us directly if you need further assistance.  

• Review fromShikhi S

  Date: 07/31/2023

  My Name is **************, my order number is Order ID: ******. I paid the fee of $139. I haven't used anything on the website, I would like to get refund, as we are not yet ready to start the paperwork, if any additional questions please reach out to me on my cell phone. I wish there was an automated refund process. I have sent email as well to support team.

  OnlineDivorce.com

  Date: 08/03/2023

  Thank you for giving us the opportunity to assist you and working with us directly to resolve this matter. If you have any questions or concerns, please contact us. We are happy to help.  

• Review fromjoseph y

  Date: 07/19/2023

  Scammers. They charge 160 to enter and fill a questionaire, and 40 for an initial charge. They then will charge 450 to process papers. All of these things you can do easily yourself. The questionaire is exactly like divorce forms, and the 450 is basically them to mail out papers you can mail out yourself anyway. They are scammers to the core and should be taken off the internet.

  OnlineDivorce.com

  Date: 07/31/2023

  Thank you for allowing us to assist you. As a reminder, our company provides significant services beyond the generation of forms. Answers to common questions, filing instructions, and customer care provided while using our site are just some of the valuable services we provide. Additionally, it is the responsibility of the customer to pay for all court fees. These fees are not covered in the price of our Divorce Service. 

• Review fromKrystal J

  Date: 07/18/2023

  Horrible customer service. This service is not what it is perceived to be. I asked for a refund before any services were rendered and was denied because I have "access to the website". Not sure what service that is but ********************** on something you can do yourself for a quarter of the price ..I will dispute with my bank for fraud after several failed attempts at a refund.

  OnlineDivorce.com

  Date: 07/21/2023

  Thank you for allowing us to assist you. As we explained in our email to you, our service provides access to significant services, which includes legal documents, and the use of our software to generate that information to the documents. 
  If you continue to have questions or concerns, don't hesitate to contact us directly. We are happy to help!

• Review fromTyleah J

  Date: 04/27/2023

  Scam Alert!!! I paid for the platinum package in October 2020. My documents were not processed, I was never contacted. When I requested a refund I was given instructions that I followed. Upon my last emails the company informed me that due to their 30 day refund policy I could not get a refund. THEY TOOK LONGER THAN ************************************************** for their lack of professionalism. Today I received an email from this company stating that my divorce forms were finally complete (3 years later). When I logged in to retrieve them, I was instructed to pay yet another $150. This is a criminal operation and they deserve to be shut down and sued for scamming people out of their money. I paid for a service I never received and they are refusing to refund my money. I have every email sent and received to support my claim.

  OnlineDivorce.com

  Date: 05/09/2023

  We apologize for the frustration you experienced. Thank you for taking the time to talk to us on the phone and giving us the opportunity to rectify this. We will continue working with you and providing you with services and customer support.

• Review fromDarlene P

  Date: 03/23/2023

  I paid $159 for Online Divorce on 3/16/23, after about 10 minutes after I received the questionnaire I asked for a refund because the questions were a little suspicious. I answered the basic questions, name, address, email, gender, nothing more. Online Divorce said they can only refund me 50% of what I paid because I already started the questionnaire. $59.50 is not half of $159, also because I answered 4 questions and you called doing a service for me. Do not trust this service, they Will keep $100 of your money and probably charge you monthly fee.

  OnlineDivorce.com

  Date: 04/03/2023

  ?We tried calling you, and if you would like, we are happy to discuss our refund policy. ?The service is using our questionnaire, which is our intellectual property, resources, and access to customer support. ?Because you utilized our services, you are not eligible for a full refund. Our refund policy can be found here: ***************************************************** don't hesitate to contact us directly if you have questions. We are happy to help.