Reviews

Review Details

• Review fromDestiny O

  Date: 09/11/2024

  Hi I had a problem with my pedestrian gate I purchased back in January 2024, for some reason the paint got dull, just wanted to say I was happy with customer service my warranty claim was approved and I got my replacement for my pedestrian gate very satisfied.

  Aleko

  Date: 09/24/2024

  Destiny, 

  Thank you for your taking the time to review your recent experience with ALEKO. 

  We are pleased that we were able to provide you with outstanding customer service with your warranty claim. 

  At ALEKO we strive to produce great quality on products and in customer service. 

  Again thank you for your review and valuable feedback. 

• Review fromCurtis W

  Date: 08/13/2024

  Advertised a 8X8 RV awning. Upon ordering and told it was to be shipped. Next communication was it was not in stock and on backorder for shipment in 4 to 6 weeks.Next communication to check the status of the order is the product has been discontinued, yet it is still posted on the web site for purchase.No communication to that until I called to check on the order.

  Aleko

  Date: 08/14/2024

  ******,

  Thank you for your purchase and your valued review. We strive to provide quality products and services and regret that we have not met the **** of expectations. We appreciate you taking the time to provide your feedback and will relay your information over to the proper channels to improve the communication process. 

  Please feel free to contact customer service to further discuss your grievances 

  Again Thank you for your time. 

• Review fromMichael L

  Date: 08/13/2024

  I had a problem that could have been my fault, not sure. A small part broke on one of the arms of a motorized retractable awning. ***** sent me a whole new arm, which included the small part even after I told them how it all happened. They acknowledge one of my points, and this is excellent customer service.

  Aleko

  Date: 08/14/2024

  To our valued customer we thank you for taking the time to review our products and services.

  At ALEKO we strive to provide quality products as well as great customer service and are pleased that we have exceeded your expectations. 

  We appreciate your valued feedback. 

  Again Thank You

   

• Review fromGerard T

  Date: 08/03/2024

  I have an awning I purchased 2 years ago that uses a part called roller support assembly . well I replace it twice and awaiting the third one , it brakes due to too mush tension on the roll out . went on line to order it and it said out of stock.. So. I contacted customer services and I got *****************.I am happy to say the ***************** is the first person in the customer service that 1) supper friendly, 2) a pleasure to talk you and lessons to you talk , not like other yes, no , good by.. I never encountered a per like her in the customer service . so, **********************! please give ***************** a raise. or promote her to a higher level. Sincerely ******************************: and went out her way to find me an out of order part from the warehouse witch some in stock. and shipped to me .

  Aleko

  Date: 08/06/2024

  Hello ******************

  We thank you for your wonderful review of *******. We value your feedback. Here at Aleko we strive to create the best customer service experience and when that effort shines through we can't help but to be proud. 

  We are grateful for customers like you. 

  Thank you for being the best part of ALEKO

• Review fromVick F

  Date: 07/25/2024

  Extreme disappointment in seeking the simplest of information, they had a hot tub stove for sale and I asked what the internal water routing components were as they claimed it heats water also. I sent pictures and diagrams and even did a Chat GPT translate to assist. I asked to know if there were water coils inside the stove that heats the hot tub water - simple. Their tech-support just kept telling me they dont know and they refused to escalate it. They refused to provide a corporate headquarter contact. They just simply were telling me they dont know anything about their product. ***** claimed to be tech support but was feckless, polite, but feckless. Absolutely nothing illegal about this runaround but I just wanted the Better Business Bureau to be aware of my experience with them and the candor they displayed towards the buying community. I advised them that this behavior destroys brand confidence in addition to sales. Please warn others.

  Aleko

  Date: 07/31/2024

  Good Morning, 

  We wanted to reach out to you regarding your experience. While we strive to present the best customer experience, I am aware that we have failed to meet the **** with you. Please feel free to contact us to further discuss your expectations and experiences. 

  Thank you for your feedback,

• Review fromCarlos A

  Date: 07/25/2024

  We had a problem with the awning we had just purchased. They responded immediately and sent me the necessary part. They were quick to resolve my issue with no hassles. A good company to buy from. They stand behind their products.

  Aleko

  Date: 07/31/2024

  Good morning, 

  We wanted to reach out to you regarding your recent purchase and review. We strive to provide quality products and customer service. We are pleased that we have met your expectations. 

  Again we thank you for your purchase and your feedback

• Review fromKelley C

  Date: 07/25/2024

  **************** was thorough and easy to follow. Both I and my neighbor love the Aleko panel fence that I installed between our properties.

  Aleko

  Date: 07/31/2024

  Greetings, 

  We thank you for your purchase. We are pleased that both you and your neighbor are enjoying your new fence.                                           

  We thank you for your feedback and for being the best part of Aleko. 

• Review fromVincent B

  Date: 07/23/2024

  I ordered a replacement awning cover which caused $84. I accidentally ordered the wrong size and the company charged me return shipping which was $45 plus there is a 15% restocking fee so Ill only wind up with about $32 after the charges. I am a senior citizen, retired military and retired law enforcement I wouldve appreciated some assistance ??????

  Aleko

  Date: 07/31/2024

  Good morning, 

  I wanted to reach out to you in regards to your review. Please give us a call to further discuss your complaints. 

  We look forward to hearing from you and appreciate your feedback.

• Review fromRichard M

  Date: 07/16/2024

  The 8x10 awning is great and there are multiple ways of aquiring the installation instructions. I am now trying to acquire another additional 8x10 awning but is not available right now. I will keep checking back to see if available. I wish someone could give me an exact date when I can order another.

  Aleko

  Date: 07/31/2024

  Good morning.

  I wanted to thank you for your awning purchase. I know that you are interested in purchasing a second 8x10 awning, please have a look at our website, we have a vast selection of awnings. If you find something you are interested in you can utilize our online purchasing options or call into our office to place your order.  

  Again we are pleased that you are enjoying your current purchase, and thank you for your feedback. 

• Review fromJennifer C

  Date: 07/13/2024

  So frustrated! We order an awning a while ago but didn't have a chance to install it until now. Admittedly, it was purchased more than a year ago, but apparently that voids the warranty. It was unopened in the box until now. When we opened it and went to install, we realized that we're missing a few plastic pieces (they were probably all in one bag). Even though it is brand new, they won't cover it under warranty and want $155 to replace these small pieces. You have got to be kidding me!! A full replacement is $199. Horrible customer service. So disappointed!

  Aleko

  Date: 07/31/2024

  Good morning, 

  I wanted to reach out to you regarding your recent review. Please give us a call to further discuss your purchase and review. 

  We appreciate your feedback