Reviews

This profile includes reviews for Metro by T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Metro by T-Mobile has 883 locations, listed below.

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  Metro by T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

• 

  Metro By T-Mobile - Dallas Regional Office

  6513 Windcrest Dr Plano, TX 75024-3052

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  Metro By T-Mobile - Allen

  190 E Stacy Rd Ste 404 Allen, TX 75002-8738

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  Metro By T-Mobile - Irving

  2605 W Airport Fwy Ste 1 Irving, TX 75062-6020

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  Metro By T-Mobile

  7700 US Highway 19 N Pinellas Park, FL 33781-2799

Review Details

• Review fromRose N

  Date: 05/19/2025

  Im writing to report a very disappointing and dishonest experience I had in one of your stores when trying to set up internet service at my home. As I do not speak English fluently, I trusted the employee to guide me through the process unfortunately, he took advantage of my situation.He charged me R$ 350 for a box, saying it was necessary for the internet to work. Although I found it expensive, I paid because I urgently needed the ********** the end, he told me I would receive a bonus: a speaker. However, when I reviewed the receipt, I saw I was charged an extra R$ 100 for this supposed gift. So in truth, he sold me something while pretending it was free which is dishonest and unacceptable.I feel deceived and taken advantage of. This kind of behavior is completely unethical and unprofessional.I request an immediate review of the charges, a refund of the unjust amount, and that appropriate action be taken regarding the employee involved.

• Review fromJoAnne G

  Date: 05/15/2025

  My phone was hacked, I am on disability I receive a check once a month. I pay $60 for a tablet, and phone service. I have been with the for close to 3 years with this number but had a number i switched because i was being harrased by spam calls, which supposed they have a app that bloks spam calls for extra money. It doesnt work. Also i had bought for extra money the virus protection that doesn't work. Someone remotely controls my phone. I called Metro and asked could they send a upgrade to me I am handicapped in a wheelchair and there are no Metro Pcs stores in my town. They told me to get another phone line and pay for the phone which is $55 after 30 days I can cut off the infected phone (but still pay for it.) For 30 days. The next option is to get a replacement from the insurance and that cost $60. Did I mention I am on disability. I only receive a certain amount a month. I have called Metro several times I am either put on hold, or transferred to someone I can't understand. What I find funny is I keep having to repeat myself telling them I am handicapped ?? and do not have a ride or any money to purchase anything else.

• Review fromParis B.

  Date: 05/05/2025

  Prepaid service due on the 4th of every month. Went in yesterday (4 May 2025) to pay bill. Paid bill and was told about tablets they were selling. Bought a tablet. Wake up today (5 May 2025) and my tablet AND phone is off, stating I owe $15 on a tablet I haven't had for 24hrs. Why is this affecting my phone and I paid that bill? **************** gaslighted me to the point of frustration, then hung up on me. My advice is to not deal with Metro. They are scammers.

• Review fromRaul S.

  Date: 04/29/2025

  Worst of the worst. Went to buy a phone for my elderly mother, The manager or owner wouldnt let us use her existing phone number, because it would be more expensive. So we bought the cell phone with the new line and here is were all our problems began. April ******* ***** spam calls and we noticed phone not working properly. April ******* ***** spam calls and we gave them T-Mobile the benefit of the doubt and thought after a few days the calls would go away. No luck during the 1 week period she had over 500 calls and the phone didnt work as it should, so Sunday April ******* we took the phone to another T-Mobile store they erased all the phone information and reset it to factory setting and did something to try to stop the spam calls which again was no help.Monday April 21, 2025 I called #*** because again we had ***** calls and again nothing happened. The following day I called #*** to find a solution to the spam calls and they suggested I put a spam blocker app on the phone and again nothing happened solution to the problem, so I decided on April ******* to go and return the phone. After several minutes of arguing with the owner/manager about the problems: 1st the phone was a piece of c*** and second the scam calls he decided he would give me back my money which I paid $160.00 cash and he decided he would only refund me $50.00 dollars because i had used the phone (not any calls by us but by the scam callers) and i being frustrated used profanity because i feel he is not a professional and instead of helping me out he decided to only refund me $50.00 and the phone doesnt work plus you get unlimited spam calls and text messages with their 5G service on a new number. And our my mothers old phone number was sold to some one else and as of April ******* was charged on my debit card for the old telephone line.

• Review fromKenard B

  Date: 04/26/2025

  Last month, I switched to Metro and brought two phones that I already ownedone of which had been previously used with Metro before. I was seeking the most basic plan available, as I have 2GB internet service at home and did not require extensive mobile data. During my initial call with a Metro representative, I was informed of a special promotion: two lines with unlimited data at $50 per line, with the first two months of service being free. Based on the representatives recommendation, I opted for this plan instead of the basic plan I originally intended to choose. However, while still on the call, I received a text message stating that my first bill would be due on April 27, 2025. When I questioned this, the representative assured me that the system would update shortly to reflect the two free months. Unfortunately, as the billing cycle progressed, I began receiving repeated text messages reminding me that payment was due. Concerned, I contacted Metro today and spoke with another representative who informed me that the original representative had provided false information. It appears that I was misled into selecting a more expensive plan in order to meet a sales quota. As a result of the misinformation, not only am I now responsible for a bill I was told would be waived for two months, but I will also have to overdraft my account to make this unexpected payment. It is extremely disappointing that a representative would resort to deceptive tactics for the sake of a sale. I am also concerned about how many other customers may have been similarly misled. ********************** needs to review the recording of my original call, verify my claims, and provide an appropriate resolution after being pushed repeatedly for a promotion that was absolutely FALSE!

• Review fromMitchell A

  Date: 04/26/2025

  This place is a rip off with an attitude they advertised $25 sign up free phone was first month bill of 50 dollars should have been no more than $85 out the door with taxes I spent $150 out the door with taxes and so-called other fees that they did not want to show me or give me a receipt for I need a phone fast that day so I paid it but I will be leaving their service next month they allow their in-store employees to rip people off

• Review fromRebecca R

  Date: 04/23/2025

  Contacted T-Mobile to shut of service asap and had paid extra just for them to shut it off and they kept sending me bills after bills stating I owe moneywhen I cancelled the service I spoke to three different workers making sure I didnt owe anything and they said everything was paid off so why do they keep sending me bills stating I owe money they are very shady.

• Review fromKhamia M

  Date: 04/22/2025

  This email concerns unauthorized charges on my new T-Mobile account, which I opened on February 12th after being solicited by a vendor representative, Naiott Berrios Cruz. During a vendor pop-up event, Mr. Berrios Cruz inquired about my current phone plan costs. I informed him my plan was approximately $50 per month. He assured me verbally that switching to T-Mobile would result in a lower monthly bill. Based entirely on this verbal assurance, as no contract was provided for my review, I agreed to switch carriers. Mr. Berrios Cruz added charges to my line without my knowledge or consent. However, my first bill contained numerous charges that were never verbally disclosed to me, beyond the basic line cost and sales tax for the phone plan. Since March 31st, I have contacted customer service repeatedly to dispute these erroneous charges, and these conversations are now documented. Despite these efforts and recorded calls detailing my concerns, I have received no resolution or callback from customer service management or supervisors, and I continue to be pressured to pay a balance I do not recognize or agree with. I have been proactively working to resolve this issue without any success. While I wish to continue with the T-Mobile phone plan itself, I cannot do so under the current billing inconsistencies. This experience has been deeply upsetting and feels like a manipulative sales tactic. If I could give 0 stars, I would

• Review fromAna M

  Date: 04/21/2025

  Ive been a customer with ********************** and recently discovered that theyve been charging me $65 per month for a second line I never signed up for and have never used. This has gone on for over 13 months, totaling around $845 in unauthorized charges.When I brought this to their attention, Metro acknowledged that there has been zero usage on the lineno calls, no texts, no databut still refused to refund me, stating the charges are non-refundable. I never authorized this second line or approved ******* for it.This is not only unethical, its completely unacceptable. Im disappointed by the lack of accountability and the refusal to make this right. If youre considering Metro, please be cautiouscheck your statements closely and dont expect much help if they make a mistake.

• Review fromBernadette D.

  Date: 04/11/2025

  I went to the store on March 12, 2025 to get a new phone as mine was burned out. (which is an issue itself as every phone I have gotten from Metro has burned out.) I was told to bring my id as they can not send a message to the phone. I brought it and the cashier advised that it will take a few minutes. It took 45 minutes for them to set it up and 30 mins for them to transfer data I guess. I left the store believing I had gotten a new phone and a added line. My account was a grandfathered account. I had been with Metro PCS for 20 years so, I had a great discount. I had my line for $41 with unlimited everything and 10GB for data with the hot spot, a free line and $15 for each additional line I wanted to add on at any time with unlimited service for them as well. I had three lines which made it about $65 with insurance. I went to the app to pay my bill and the bill was $109. I thought they might have added on services I did not need so I chatted in. I was advised they could fix the issue no problem. I left the chat thinking the issue was resolved. A week later I could not use my phone. I had a friend ask if they could use the Hotspot and found they couldn't connect. I went to the app to review my account. I had a plan with 2GB for ************* and each phone was at $15. I don't know where they stole my grandfathered plan. In the store or on the chat but I called to have it corrected and they advised they could not give me my grandfathered plan back. I am ****** at the service I received. Upset that they lied to me an stole my plan from me. 20 years in the trash. Grandfathered plans beware. They are trying to get rid of our plans due to service constraints. If you have to go to the store to get another device, check your plan immediately before leaving the store and or if you call/ chat with customer care to make sure you still have your plan. Screen shot everything.